Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,668 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 9th January 2026

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely GORGEOUS. Great service too.”

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Posted 5 years ago

“I ordered two small boxes as presents only one arrived. I would not have known this if I hadn’t checked with my son.He would not have known I had ordered two boxes for them I phoned and the missing box was immediately posted so they received the correct order. If I had not asked if the gift had arrived I would not have know one box was missing.”

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Posted 5 years ago

Dear Pam, Apologies again from us all for the error. We are a people business making, packing & despatching by hand and the team aim to get it right first time all the time, so are sorry that they didn't in your case. We hope that the second box was enjoyed by your son and that you are assured by our prompt fixing of the issue. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Very nice box of chocolates, I bought several boxes for family Christmas presents. A bit disappointed that the majority seemed to be dark chocolate.”

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Posted 5 years ago

“The chocolate drink is lovely (as my Mrs says) - chocolate isn't really my thing. I ordered some pouches before the Christmas deadline but nothing arrived until well into the New Year. I'm sure we will buy more but expectations were higher.”

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Posted 5 years ago

“Beautiful looking chocolates but exhausting trying to figure out and match the chocolates to the flavour guide, it spoilt what should have been a treat . Interesting flavours though and they look great for gifts. Wouldn't buy them again myself.”

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Posted 5 years ago

“Really good service and great looking product. I was a bit disappointed about the size of the individual chocolates, I had expected them to be a bit bigger”

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Posted 5 years ago

Dear Sally, Many thanks for your custom and for taking the time to send us your review. We are delighted to hear that you approved of our service and the quality of chocolates but are sorry you were disappointed with the size of them. We feel that we offer a variety of different formats, from classic truffles which can be quite large to domed chocolates and French-style enrobed chocolates, so yes there are different sizes within the selection as they are made using different techniques. I think our chocolates are actually slightly larger than many of our premium competitors and we have actually been criticised occasionally by judges at the Academy of Chocolate awards for our chocolates being on the large side! I would hope that our photos make it clear as to their sizes as we often also include props such as greenery, pine cones or ingredients, such as nuts, citrus fruit or herbs, to also help give a sense of the size of the chocolates. However, given your comments, we will work extra hard to ensure that we make it as clear as possible in any future photography. We wish you all the best for 2021 Best regards, Claire Burnet co-founder

Posted 5 years ago

“The chocolate and filling taste fine. However the accompanying leaflet contains pictures of possible content and it is unclear which are included in the pack received. It is also almost impossible to locate individual chocs in the box and relate them to descriptions that are too small to read easily.”

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Posted 5 years ago

Dear Paul, Thank you for your custom and for taking the time to send us your feedback. Your comments are noted and we are currently reviewing our menu format to see if we can make it easier for people to match the chocolates to the pictures and also the words. Thanks again for your feedback, it is always appreciated and taken on board. Best regards, Claire Burnet co-founder

Posted 5 years ago

“I paid extra for a nominated delivery day but the chocolates came on a different (earlier) day. Luckily this didn't matter in the end but I did pay for a specific service. Also the chocolates whilst looking beautiful were quite dry in the main.”

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Posted 5 years ago

Thank you for taking the time to give us your feedback - the preferred delivery day option was actually the same price as first class delivery and wasn't a guaranteed service, as we state on our site, but if you would like to email us at info@chococo.co.uk we can refund you the £1 difference vs standard delivery. We are relieved to hear that they arrived slightly earlier if anything as Royal Mail really struggled to cope before Christmas given the huge extra demand they were dealing with and social distancing at the same time. We note your comments about the chocolates being dry and will add that to our review this week but hope that you found a mix of both solid and soft centred chocolates to enjoy. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Chocolates looked very attractive and tasty and were packaged well. However sadly taste wise they were a bit of a disappointment. There was a huge menu of different flavours enclosed. There were some that weren't on the menu that looked and tested just like plain basic chocolate truffles making up the numbers and most of those that were on the menu, and sounded very tasty were sadly very bland and fairly tasteless. As lovely as they looked and as much as I like to support smaller independent businesses for the price paid I expected better and wouldn't make a repeat purchase.”

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Posted 5 years ago

Dear David, Thank you for your custom and for taking the time to send us your review. We are sorry to hear that the chocolates weren't to your taste and that you found them bland as we work very hard to ensure the Christmas Selection Box contains a wide variety of flavours and the truffles that are included, are certainly not there to make up numbers. If anything, truffles are the most time consuming chocolates we make as they are hand-piped, hand-dipped and hand-rolled in their finishes. We make a vanilla-infused fresh dorset cream milk chocolate truffle with single origin cocoa from Venezuela and a dark chocolate truffle with coconut milk & single origin cocoa from Uganda - very different taste experiences! We will add your comments to our review next week as we do take all feedback on board. Thanks again for taking the time to let us know what you think. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Not quite as good as previous years, less variety and nothing particularly special. I’m a big fan of boozy chocs of which only one or two in this ‘selection’. Predominantly dark which was disappointing. Maybe the Christmas selection would have been better.”

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Posted 5 years ago

Dear Sarah, Thank you for your continued support and taking the time to send us your feedback. We are sorry to hear that you didn't think the selection was as good as previous years and we are a bit puzzled by your reference to the lack of variety and lack of boozy chocolates. There should have been as wide a selection as historically and also quite a few boozy ones in the box! The Christmas version certainly did and by that point in December, the ongoing selection box should have had a lot of the festive boozy flavours in it too. We will include your comments in our team review next week as we will be going through all feedback to ensure we do the best we can in 2021! Thanks again for taking the time to send us your comments. Best regards, Claire Burnet co-founder

Posted 5 years ago

“The chocolate is exceptional, no doubt about that, but the flavours and fillings were a real mixed bag. Not to mention that out of a box of 50 chocolates, we only got 20 different ones, which felt disappointing especially when the booklet showed a selection of many more, and we were unlucky enough to not get a lot of the flavours that would have been our preferred choices. I'd give them another go on a non-winter flavours selection, but overall a little disappointing.”

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Posted 5 years ago

Dear Matt, Many thanks for your custom and for taking the time to send us your review. We will include your comments in our team review next week as you should have had more flavours in the cascade than 20 - there should have been different flavours between the 3 boxes and this will be discussed. We are sorry for any disappointment caused. Thanks again for taking the time to send us your comments. Best regards, Claire Burnet co-founder

Posted 5 years ago

“The chocolates were good but somewhat disappointed by the selection. Ordered a box of 50, but several of those listed on the web site were not included, several repeated multiple times. Very hard to work out what many of the chocolates were as they didn’t seem to resemble the pictures on the card, too many look almost identical to others.”

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Posted 5 years ago

Dear Leslie, Thank your for taking the time to send us your feedback - we are sorry to hear that you felt there were too many repetitions in your cascade. We have a team review meeting next week and I will be adding your feedback to the list of things to discuss, as whilst there will have been repetitions of the most popular flavours (to avoid arguments!), there should have been a wide variety of flavours with some different flavours across the boxes. We do work hard to ensure the images on the menu correspond to the chocolates but as the chocolates are hand-decorated, sometimes they can vary slightly but the packing team shouldn't include any that vary too widely. Again, this will be included in our review - we do work very hard to explain the look and contents of each chocolate and actually do more than some of our competitors who only provide written summaries with no pictures, but it sounds like we need to try harder in 2021! Thanks again for sending your comments. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Chocolates still haven’t arrived 10 days after order. Appreciate this is down to Royal Mail however a proper courier service would have meant we would have got them in time for Christmas - I think for the cost this is not unreasonable.”

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Posted 5 years ago

“Not very impressed. 25 chocolates but a menu with many more and very difficult to identify which was which. I was hoping the descriptions would match the eating but not so, just average nothing to rave about and I wouldn’t buy again. Sorry”

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Posted 5 years ago

“Very creative mix of flavours overall, presentation is excellent. Far too skewed towards dark chocolate though with hardly any milk or white chocolates. We would prefer a more even mix. Can we give preferences somewhere? I couldn't find this option if it exists.”

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Posted 5 years ago

Dear Benedict, Many thanks for your custom and for taking the time to send us your feedback. We will take your comments on board for our team review next week as we do listen to all feedback. Yes we probably do skew more towards dark chocolate but there should have been some milk flavours in there too. Further, some of our chocolates may look like dark chocolate as the shell is dark, but will have a milk or white chocolate centre. We do this to balance flavours and avoid a chocolate being too sweet. This is why you wont see any chocolates made by us with white chocolate shells. To answer your last question, we don't offer a service to create bespoke boxes on our website, but (in normal times) if you can visit any of our 4 chocolate houses, you can choose the chocolates to fill a box from our display cabinets. Thanks again for taking the time to send us your feedback, we will add it to the list to discuss and we hope to welcome you back as a customer in 2021. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Really disappointed that goods arrived in a branded mailing box, spoiling a suprise Xmas present..”

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Posted 5 years ago

“One was supposed to be dark chocolate but received all seven the same too late to change it I think???”

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Posted 5 years ago

Dear Martin, Thanks for your feedback but we are a bit confused! We have checked your order and can see that you ordered x7 of the same type of bauble, so if you intended one to be dark chocolate, it appears that you didn't actually select one of that type. We could have fixed it for you before we despatched them if you had alerted us on receiving your initial confirmation of order email. This email includes a summary of the items in your order. We hope that the baubles go down well and that you have a happy Christmas despite everything that is going on. Best wishes, Claire Burnet co-founder

Posted 5 years ago

“It’s a present for my vegan grandson so haven’t been tasted. It’s far too expensive, box much smaller than I expected, Including postage it works out nearly £2 a choc.!!”

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Posted 5 years ago

“My friend who received the chocs I sent from yourselves loved the chocolates but spent some time trying to discover who they were from ? The message that I had placed on the order must have been left out of the package 😫”

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Posted 5 years ago

Dear Julie, Many thanks for your order and we are delighted to hear that your friends loved their chocolates. We have checked your order and there was no gift message on it, so that it appears that the one you wrote didn't save, so thank you for giving us your feedback and apologies for that. We will review this glitch with our website agency who built this new site for us in the new year. We hope that you have a wonderful Christmas Best wishes, Claire Burnet co-founder

Posted 5 years ago

“Unfortunately the first bauble I ordered arrived broken and didn’t notice, as for son’s Xmas, but have since ordered two more, which arrived safely and look good.”

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Posted 5 years ago

Dear Isobel, Thank you for your custom and your feedback. All items leave us well packed but sometimes, especially at the moment with such high numbers of parcels in the Royal Mail system vs previous years, fragile items can get damaged and this is sadly something that is beyond our control. We are delighted to hear that the 2nd delivery has arrived in good condition though - hurrah! On behalf of all the team, we wish you & your family a very Happy (chocolately) Christmas. Best regards, Claire Burnet co-founder

Posted 5 years ago

Chococo is rated 4.8 based on 8,668 reviews