Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,540 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,540 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 25th November 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chocolates looked very attractive and tasty and were packaged well. However sadly taste wise they were a bit of a disappointment. There was a huge menu of different flavours enclosed. There were some that weren't on the menu that looked and tested just like plain basic chocolate truffles making up the numbers and most of those that were on the menu, and sounded very tasty were sadly very bland and fairly tasteless. As lovely as they looked and as much as I like to support smaller independent businesses for the price paid I expected better and wouldn't make a repeat purchase.”

Helpful Report

Posted 4 years ago

Dear David, Thank you for your custom and for taking the time to send us your review. We are sorry to hear that the chocolates weren't to your taste and that you found them bland as we work very hard to ensure the Christmas Selection Box contains a wide variety of flavours and the truffles that are included, are certainly not there to make up numbers. If anything, truffles are the most time consuming chocolates we make as they are hand-piped, hand-dipped and hand-rolled in their finishes. We make a vanilla-infused fresh dorset cream milk chocolate truffle with single origin cocoa from Venezuela and a dark chocolate truffle with coconut milk & single origin cocoa from Uganda - very different taste experiences! We will add your comments to our review next week as we do take all feedback on board. Thanks again for taking the time to let us know what you think. Best regards, Claire Burnet co-founder

Posted 4 years ago

“Not quite as good as previous years, less variety and nothing particularly special. I’m a big fan of boozy chocs of which only one or two in this ‘selection’. Predominantly dark which was disappointing. Maybe the Christmas selection would have been better.”

Helpful Report

Posted 4 years ago

Dear Sarah, Thank you for your continued support and taking the time to send us your feedback. We are sorry to hear that you didn't think the selection was as good as previous years and we are a bit puzzled by your reference to the lack of variety and lack of boozy chocolates. There should have been as wide a selection as historically and also quite a few boozy ones in the box! The Christmas version certainly did and by that point in December, the ongoing selection box should have had a lot of the festive boozy flavours in it too. We will include your comments in our team review next week as we will be going through all feedback to ensure we do the best we can in 2021! Thanks again for taking the time to send us your comments. Best regards, Claire Burnet co-founder

Posted 4 years ago

“The chocolate is exceptional, no doubt about that, but the flavours and fillings were a real mixed bag. Not to mention that out of a box of 50 chocolates, we only got 20 different ones, which felt disappointing especially when the booklet showed a selection of many more, and we were unlucky enough to not get a lot of the flavours that would have been our preferred choices. I'd give them another go on a non-winter flavours selection, but overall a little disappointing.”

Helpful Report

Posted 4 years ago

Dear Matt, Many thanks for your custom and for taking the time to send us your review. We will include your comments in our team review next week as you should have had more flavours in the cascade than 20 - there should have been different flavours between the 3 boxes and this will be discussed. We are sorry for any disappointment caused. Thanks again for taking the time to send us your comments. Best regards, Claire Burnet co-founder

Posted 4 years ago

“The chocolates were good but somewhat disappointed by the selection. Ordered a box of 50, but several of those listed on the web site were not included, several repeated multiple times. Very hard to work out what many of the chocolates were as they didn’t seem to resemble the pictures on the card, too many look almost identical to others.”

Helpful Report

Posted 4 years ago

Dear Leslie, Thank your for taking the time to send us your feedback - we are sorry to hear that you felt there were too many repetitions in your cascade. We have a team review meeting next week and I will be adding your feedback to the list of things to discuss, as whilst there will have been repetitions of the most popular flavours (to avoid arguments!), there should have been a wide variety of flavours with some different flavours across the boxes. We do work hard to ensure the images on the menu correspond to the chocolates but as the chocolates are hand-decorated, sometimes they can vary slightly but the packing team shouldn't include any that vary too widely. Again, this will be included in our review - we do work very hard to explain the look and contents of each chocolate and actually do more than some of our competitors who only provide written summaries with no pictures, but it sounds like we need to try harder in 2021! Thanks again for sending your comments. Best regards, Claire Burnet co-founder

Posted 4 years ago

“Chocolates still haven’t arrived 10 days after order. Appreciate this is down to Royal Mail however a proper courier service would have meant we would have got them in time for Christmas - I think for the cost this is not unreasonable.”

Helpful Report

Posted 4 years ago

“Not very impressed. 25 chocolates but a menu with many more and very difficult to identify which was which. I was hoping the descriptions would match the eating but not so, just average nothing to rave about and I wouldn’t buy again. Sorry”

Helpful Report

Posted 4 years ago

“Very creative mix of flavours overall, presentation is excellent. Far too skewed towards dark chocolate though with hardly any milk or white chocolates. We would prefer a more even mix. Can we give preferences somewhere? I couldn't find this option if it exists.”

Helpful Report

Posted 4 years ago

Dear Benedict, Many thanks for your custom and for taking the time to send us your feedback. We will take your comments on board for our team review next week as we do listen to all feedback. Yes we probably do skew more towards dark chocolate but there should have been some milk flavours in there too. Further, some of our chocolates may look like dark chocolate as the shell is dark, but will have a milk or white chocolate centre. We do this to balance flavours and avoid a chocolate being too sweet. This is why you wont see any chocolates made by us with white chocolate shells. To answer your last question, we don't offer a service to create bespoke boxes on our website, but (in normal times) if you can visit any of our 4 chocolate houses, you can choose the chocolates to fill a box from our display cabinets. Thanks again for taking the time to send us your feedback, we will add it to the list to discuss and we hope to welcome you back as a customer in 2021. Best regards, Claire Burnet co-founder

Posted 4 years ago

“Really disappointed that goods arrived in a branded mailing box, spoiling a suprise Xmas present..”

Helpful Report

Posted 5 years ago

“One was supposed to be dark chocolate but received all seven the same too late to change it I think???”

Helpful Report

Posted 5 years ago

Dear Martin, Thanks for your feedback but we are a bit confused! We have checked your order and can see that you ordered x7 of the same type of bauble, so if you intended one to be dark chocolate, it appears that you didn't actually select one of that type. We could have fixed it for you before we despatched them if you had alerted us on receiving your initial confirmation of order email. This email includes a summary of the items in your order. We hope that the baubles go down well and that you have a happy Christmas despite everything that is going on. Best wishes, Claire Burnet co-founder

Posted 5 years ago

“It’s a present for my vegan grandson so haven’t been tasted. It’s far too expensive, box much smaller than I expected, Including postage it works out nearly £2 a choc.!!”

Helpful Report

Posted 5 years ago

“My friend who received the chocs I sent from yourselves loved the chocolates but spent some time trying to discover who they were from ? The message that I had placed on the order must have been left out of the package 😫”

Helpful Report

Posted 5 years ago

Dear Julie, Many thanks for your order and we are delighted to hear that your friends loved their chocolates. We have checked your order and there was no gift message on it, so that it appears that the one you wrote didn't save, so thank you for giving us your feedback and apologies for that. We will review this glitch with our website agency who built this new site for us in the new year. We hope that you have a wonderful Christmas Best wishes, Claire Burnet co-founder

Posted 5 years ago

“Unfortunately the first bauble I ordered arrived broken and didn’t notice, as for son’s Xmas, but have since ordered two more, which arrived safely and look good.”

Helpful Report

Posted 5 years ago

Dear Isobel, Thank you for your custom and your feedback. All items leave us well packed but sometimes, especially at the moment with such high numbers of parcels in the Royal Mail system vs previous years, fragile items can get damaged and this is sadly something that is beyond our control. We are delighted to hear that the 2nd delivery has arrived in good condition though - hurrah! On behalf of all the team, we wish you & your family a very Happy (chocolately) Christmas. Best regards, Claire Burnet co-founder

Posted 5 years ago

“My first order of 16th November was unfortunately all broken. Tasted good but didn't look great. It was for a 70th birthday gift. The second order of 3rd December was thankfully intact.”

Helpful Report

Posted 5 years ago

Dear Maggi, Many thanks for your continued support and for taking the time to send us your feedback. We are sorry to hear that the first delivery of slabs arrived a bit more broken than they are supposed to be but that the 2nd set arrived perfectly - hurrah! It is out of our control, once Royal Mail collects all the parcels from us, but it's reassuring to hear that they have got to you in perfect condition now. Please let us know if you have any future problems with them though. At least you know that they will still taste great! We wish you a very Happy Christmas and all the best for the new year. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Lovely chocolates but, not a fan of the fruit fillIngs sorry 😞”

Helpful Report

Posted 5 years ago

Dear Olivia, Thanks for taking the time to send us your review. We are sorry to hear that the fruit flavoured chocolates were not to your taste. They are very popular with our customers but we do offer a wide selection of other flavours too.

Posted 5 years ago

“Unfortunately the skulls weren't packed well enough and arrived in pieces. Twice! Maybe they should be packed like Easter Eggs.”

Helpful Report

Posted 5 years ago

“Hi, I confess I adore chococo since stumbling on your shop in Southampton. To be honest, I was quite disappointed with the Turkish delight portion size. The product itself was delicious, but For almost 8 pounds sterling I received about 6 small pieces? Gosh. I don't think I'll be buying online again unfortunately.”

Helpful Report

Posted 5 years ago

“The quality of the chocolates is stunning. And I really appreciate the ethics behind the sourcing and the manufacture. I am also very fond of the staff in the Exeter branch who are without exception wonderful. The only ‘fly in the ointment’ is the complete lack of response to any of my emails. They were about requesting single item chocolates on line. Orange odyssey to be exact. The silence is deafening!”

Helpful Report

Posted 5 years ago

Dear Susan, We are sorry to hear that no-one has responded to your emails - I have just checked with the team and they have found one email from you in the junk - sorry about that! Please look out for a reply about your question, but in the meantime, our Exeter chocolate house is now open 7 days a week if you are in Exeter on a regular basis. We are delighted to hear that you think the team there are wonderful - we love them too! Best regards, Claire Burnet co-founder

Posted 5 years ago

“Chocolate was good, but you said I’d get a £5 voucher for subscribing and I didn’t :(”

Helpful Report

Posted 5 years ago

“I ordered a 3 month subscription for a friend. I asked for her to receive a voucher but she was instead sent her first box. The order was also dispatched quite a few days after it was placed, without any forewarning on the site that dispatch might take some time. The chocolates themselves were well received.”

Helpful Report

Posted 5 years ago

“The chocolate was nice and customer service was good. However, unfortunately my order was sent with an incorrect address so had to be recent, which meant it was delayed.”

Helpful Report

Posted 5 years ago

Chococo is rated 4.8 based on 8,540 reviews