Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,998 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the first bauble I ordered arrived broken and didn’t notice, as for son’s Xmas, but have since ordered two more, which arrived safely and look good.”

Helpful Report

Posted 5 years ago

Dear Isobel, Thank you for your custom and your feedback. All items leave us well packed but sometimes, especially at the moment with such high numbers of parcels in the Royal Mail system vs previous years, fragile items can get damaged and this is sadly something that is beyond our control. We are delighted to hear that the 2nd delivery has arrived in good condition though - hurrah! On behalf of all the team, we wish you & your family a very Happy (chocolately) Christmas. Best regards, Claire Burnet co-founder

Posted 5 years ago

“My first order of 16th November was unfortunately all broken. Tasted good but didn't look great. It was for a 70th birthday gift. The second order of 3rd December was thankfully intact.”

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Posted 5 years ago

Dear Maggi, Many thanks for your continued support and for taking the time to send us your feedback. We are sorry to hear that the first delivery of slabs arrived a bit more broken than they are supposed to be but that the 2nd set arrived perfectly - hurrah! It is out of our control, once Royal Mail collects all the parcels from us, but it's reassuring to hear that they have got to you in perfect condition now. Please let us know if you have any future problems with them though. At least you know that they will still taste great! We wish you a very Happy Christmas and all the best for the new year. Best regards, Claire Burnet co-founder

Posted 5 years ago

“Lovely chocolates but, not a fan of the fruit fillIngs sorry 😞”

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Posted 5 years ago

Dear Olivia, Thanks for taking the time to send us your review. We are sorry to hear that the fruit flavoured chocolates were not to your taste. They are very popular with our customers but we do offer a wide selection of other flavours too.

Posted 5 years ago

“Unfortunately the skulls weren't packed well enough and arrived in pieces. Twice! Maybe they should be packed like Easter Eggs.”

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Posted 5 years ago

“Hi, I confess I adore chococo since stumbling on your shop in Southampton. To be honest, I was quite disappointed with the Turkish delight portion size. The product itself was delicious, but For almost 8 pounds sterling I received about 6 small pieces? Gosh. I don't think I'll be buying online again unfortunately.”

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Posted 5 years ago

“The quality of the chocolates is stunning. And I really appreciate the ethics behind the sourcing and the manufacture. I am also very fond of the staff in the Exeter branch who are without exception wonderful. The only ‘fly in the ointment’ is the complete lack of response to any of my emails. They were about requesting single item chocolates on line. Orange odyssey to be exact. The silence is deafening!”

Helpful Report

Posted 5 years ago

Dear Susan, We are sorry to hear that no-one has responded to your emails - I have just checked with the team and they have found one email from you in the junk - sorry about that! Please look out for a reply about your question, but in the meantime, our Exeter chocolate house is now open 7 days a week if you are in Exeter on a regular basis. We are delighted to hear that you think the team there are wonderful - we love them too! Best regards, Claire Burnet co-founder

Posted 5 years ago

“Chocolate was good, but you said I’d get a £5 voucher for subscribing and I didn’t :(”

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Posted 6 years ago

“I ordered a 3 month subscription for a friend. I asked for her to receive a voucher but she was instead sent her first box. The order was also dispatched quite a few days after it was placed, without any forewarning on the site that dispatch might take some time. The chocolates themselves were well received.”

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Posted 6 years ago

“The chocolate was nice and customer service was good. However, unfortunately my order was sent with an incorrect address so had to be recent, which meant it was delayed.”

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Posted 6 years ago

“Not sure what the ingredients were for two”

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Posted 6 years ago

“Great customer service. Particularly at this COVID time. The chocolates tasted a little tired though. Website said 2 week shelf life. I ordered £50 worth of chocolates for an anniversary. Some of them had an old chocolate taste about them. A bit like Christmas chocolate pennies. If I’m honest I was expecting better quality for the price. I don’t really like saying that because it’s tricky times. Again - customer service was great and responsive and the Chocs arrived very quickly (and we’ve eaten them very quickly too). Some of the flavours are very good indeed and others are more ‘everyday’ tasting rather than lux at the price point.”

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Posted 6 years ago

“The chocolates were a gift, but unfortunately the gift message wasn't with the order. Fortunately the recipient did some sleuthing to find out who they came from (luckily she did this!)”

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Posted 6 years ago

“They were nice. Some were amazing. But although there was an impact because of covid it seemed like all the really amazing flavours were limited with only 1 or none of them. There were lots of not so exciting chocolates though. Some repeated 5 times. That was disappointing even with the constraints of covid. Would be nice to be able to build up boxes of favourite flavours as an idea. I would like to say the two sea salt and caramel chocolates were the most amazing chocolates I've tasted. Thanks”

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Posted 6 years ago

“Tasty but not as exciting or scrumptious as I had anticipated - disappointed to receive 2 of some when advertised range so wide - on balance not sure totally justified the price. In addition arrived 2 days before selected date thus reducing time to consume.”

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Posted 6 years ago

“The online ordering system was a little confusing when splitting the order/sending items to different addresses. The system seemed to apply postage to each item and so I decided to order separately for each person. In doing so ended up with a double up for one relative and hence charged twice what we expected to pay. Still, lovely chocolate!!”

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Posted 6 years ago

“Honeycomb are lovely. Caramels are too runny in the middle. Excellent service in the run up to Easter when others could notsupply”

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Posted 6 years ago

“I ordered dark choc by mistake & despite contacting you immediately you were unable to alter my order. They were a gift & the recipient not a lover of dark chocolate so can’t really comment on what they were like. My mistake but not clear why it wasn’t possible to simply substitute for a milk chocolate variety.”

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Posted 6 years ago

“The dinosaur eggs were great but unfortunately the honeycomb chocolates my wife gave me were stale and tasteless. I'm afraid I'm going to chuck them out :-(”

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Posted 6 years ago

“Only 50% of a multiple order delivered. Not Chococo's fault. Their response very good to a late order. Problem with Royal Mail.”

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Posted 6 years ago

“Easy to order but not so easy to receive. Only one of two orders was fulfilled, the first provided great enjoyment from a combination of lovely chocolate and a fun product. Sadly the second order was not delivered despite a prompt and encouraging response from Customer services.”

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Posted 6 years ago

Chococo is rated 4.8 based on 8,998 reviews