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Chisholm Hunter Reviews

4.5 Rating 3,163 Reviews

85 %

of reviewers recommend Chisholm Hunter

Company Reviews

4.5

Based on 3,163 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 15th April 2024

Chisholm Hunter 5 star review on 21st March 2024

Chisholm Hunter 5 star review on 6th January 2024

Chisholm Hunter 5 star review on 29th December 2023

Chisholm Hunter 5 star review on 1st December 2023

Chisholm Hunter 5 star review on 24th September 2023

Chisholm Hunter 5 star review on 24th September 2023

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a wolf cap watch winder however before buying I had one to one chat to make sure the watch was compatible I was assured that it was on arrival the watch would not go in I have sent the winder back now 3 weeks and still awaiting for my money back I will be calling today with regards to my refund”

Posted 2 years ago

“Have sent several messages over a period of weeks with no reply. My watch is broken. Had intended to buy a second watch this month, but will go elsewhere. Terrible customer experience”

Posted 2 years ago

“Emailed with a complaint as the watch arrived scratched and have received no reply, it’s been over a week”

Posted 2 years ago

“Very bad ,disappointed”

Posted 2 years ago

“I bought a diamond ring a year ago I wore it a few times and it oxidised 18K . I wonder what my ring will look like in a few years. I have gold of 9k,14 k but none of them have been made like this and I have had them for years I paid 3.000 pounds.I m so sorry I spent so much money on something I didn’t deserve!Not recommend this company.I want to make a complain!I am very disappointed 😔”

Posted 2 years ago

“After waiting 3 days to hear from then after sending my watch in, I received a quote prior to sending then I receive a phone call 3 days later saying the quote was wrong what they said it was for a different watch and offered me over £2000 less than what they quoted! What a waste of time!!!”

Posted 2 years ago

“The item that I ordered £600 was missing a key item. I the had to make two phones calls to get this resolved. On both occasions the sales assistant was indifferent to resolve this issue and tried to past me off to another department.”

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave us feedback. We are very sorry that your experience with us has not been perfect. Customer happiness is important to us and we are sorry you are not happy with the service provided. We are glad to hear that the issue has been solved but please send us an email to help@chisholmhunter.co.uk if you need any further assisstance. Kind Regards, Chisholm Hunter.

Posted 2 years ago

“The bracelet broke a couple hours of buy it.”

Posted 2 years ago

“Was sent a watch that does work!! Was told to take it somewhere local to me to repair? This should not be the case when you spend over £200 for a watch”

Posted 2 years ago

Dear Anchel, I believe there may be a misunderstanding, in the email sent to you you were advised that you could take it to a store local to you if there is one to have the watch looked at, meaning a Chisholm Hunter store, not any jewellers. You were then advised that if there was not a store local to you that you can send the watch back to us via post for it to be assessed in our workshop. We did not hear back from you so I have sent you an email to assist you further with this if you could please get back to me we can get this resolved. Kind Regards, Chisholm Hunter

Posted 2 years ago

“Refused a cash refund and offered a credit note only. Now have to mess around buying jewellery with it to sell to get money back. Ridiculous. And if I had bought online would get a refund! No wonder high street shops will disappear soon. And good riddance!”

Posted 2 years ago

“Stone on ring fell our after less than a year of occasional use. Returned for repair. Still waiting for ring to be repaired and returned 3 months later.”

Posted 2 years ago

“Awful after sales service, I personally will never use or recommend them to any one. I bought a luxury watch RRP £4,360.00 online in December 2021, when It arrived the strap was to tight and needed two additional links adding. Customer services promised that this would not be a problem and that they will arrange for them to be sent to me. This promise was made on several occasions. Two months later, I still haven’t received the additional links or any updates on the progress. Very poor customer service and a business that needs to be avoided. I will be buying my watches elsewhere in future.”

Posted 2 years ago

Dear Frank, Please accept our aplogies for the delay in supplying the extra links for your watch. I will contact the supplier and update you with an expected delivery date as soon as I hear back from them. Kindest regards Sharon

Posted 2 years ago

“Paid a 50% deposit on a Zenith watch with a delivery date lead time of 6-10 weeks. Delivery didn’t happen and I had to chase store to find out why. A further delivery was advised and defaulted on followed by another. Reasonably I thought, I asked for my £3.6k deposit to be refunded and replaced with a smaller holding sum as I was unhappy with them being in possession of such a large sum of my money for this extended period of time. I was advised by manager this wasn’t possible which made me think they weren’t confident in the dates they were telling me so I cancelled the order. Very poor experience and wouldn’t use this company again.”

Posted 2 years ago

Hello Chris, I am very sorry to hear that your order of the Zenith Chronomaster was delayed. I have spoken with the manager of the store you placed this through, and I am delighted to hear that this has now been resolved and that the watch is on its way to the store. If I can help with anything else, please do not hestistate to get in touch and I can answer any questions that you may have. Kind regards, Chisholm Hunter

Posted 2 years ago

“Please please don’t buy from this company, they have absolutely no empathy or after care and if there is a problem with jewellery purchased then it’s “your” problem. Returned a ring barely worn because of COVID/lockdowns etc as the main stone was wobbly, I was told (surprise surprise) that it was damaged by me and I had to pay £235 to repair although there was a 10 year warranty. Their customer service even told me a hair or a thread caught in the claw could damage it?! In that case it’s not fit for purpose in my opinion and they have a duty of care to open a dialogue with me. 4 months down the line and nothing. Save yourself some trouble in the future and go elsewhere”

Posted 2 years ago

Dear Customer, I am sorry to hear you have had this experience. Could you please provide more details of this via email to help@chisholmhunter.co.uk so this can be investigated. Kind Regards, Chisholm Hunter

Posted 2 years ago

“Ordered Christmas present which never arrived. Wasn’t til I chased it they told me out of stock when ordered. After speaking to customer service they dispatched a new one. When would that have happened/I got a refund if I hadn’t checked?”

Posted 2 years ago

Dear Claire, Thank you for your feedback. I have looked into this and can see that there was a delay with your bracelet and that it has now been delivered. I am sorry about this delay however hope that you are still happy with the bracelet. Kind Regards, Chisholm Hunter

Posted 2 years ago

“Shockingly bad experience with this jewellers, appalling lack of customer service and 4 months with no outcome or ring returned. According to them “a hair or a thread” can damage a £1k diamond ring…..I certainly won’t be using again”

Posted 2 years ago

Dear Kirsty, I am sorry about this experience you have had. I have responded to your other review if you could please send more information of this situation to us via email to help@chisholmhunter.co.uk, this will be investigated further. Kind Regards, Chisholm Hunter

Posted 2 years ago

“Ordered a pair of earrings for my wife’s Christmas never got them till January phoned customers services to complain said they would get back to me still waiting disgusting service”

Posted 2 years ago

“Terrible, bracelet lasted one day on my partners arm, catch not working next day”

Posted 2 years ago

“Wrong item arrived. Sent the incorrect item back, waited over 1 week more for my item. Was promised a gift card as a way of apology and no gift card has arrived as of yet. Company promised call backs did no get them. Asked for a manger to call me- did not get that either. Very bad experience using this company.”

Posted 2 years ago

“Awful service! From being told at point of purchase I could return or exchange an item, to then reading the policy on a printed receipt (none of which is stated on the email receipt) that you can only exchange for store credit. Long story short I was told under no circumstances will they refund, this should reall be clearly stated on all receipts if not on a giant sign at the shop door”

Posted 2 years ago

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Chisholm Hunter is rated 4.5 based on 3,163 reviews