Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,628 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,628 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Write Your review

Tell us how Chisholm Hunter made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a tag watch online in November for my wife's Christmas gift. It stated in stock when I placed order, received email stating 8 week delivery. As you can imagine my frustration. My wife phoned various times regarding updates on delivery and was told in January that could be another 8 weeks then the day after I was able to order it from chisolm hunter. After calling back up was told oh I'll look into it then suddenly receive an email stating will be delivered next day.”

Helpful Report

Posted 2 years ago

“I ordered a watch. Didn’t hear anything for a week. Chased, nothing, a few days later chased again, nothing. 2 weeks later I phoned them this time. Asked if I’m going to receive this watch. Only to be told they don’t have one! Very dodgy. They’ve charged my credit card which is due for payment now. Never used this company before and sure won’t again in the future. I now need to call my credit card company to get it reversed/charged back.”

Helpful Report

Posted 2 years ago

“Absolutely scunnered with Chisholm Hunters customer service. Both in store and head office. My partner bought a ring on the 21st Dec. Was not told he could not return said ring. An engagement ring which he told the sales assistant was a surprise. I went into the shop in Argyle arcade in Glasgow to be belittled by a member of staff asking if my fiance had got his jumper for Christmas in a fire sale! She said why you bringing it back. I explained to her that I couldn't wear the metal that was in the ring ( fiance not aware) she said that's a bit sad that your doing that, then I proceeded to explain again the reasons to which she said that was a bit embarrassing! I called the fort and the manager said she could exchange it I explained the situation again and also said I was just looking for a refund after the way I had been spoke to and the manager said that they havr never ever refunded. I asked to escalate it and she told me that her area manager was on a day off and she didn't want to bother him and she would give me customer service number. I called customer service and spoke to Rachel who was very understanding and said she would speak to someone and get back to me at quater to the hour. She never got back to me. I called back 4 times to be told she wasn't at her desk. Eventually someone said Rachel said the regional manager will call you tomorrow morning. I still have not received that call. I have also contacted customer services this afternoon and the lady told me she would call me back in 2 mins, I'm still waiting. I work in customer service and I will never ever use this company again.”

Helpful Report

Posted 2 years ago

“You have messed up my order and charged me double”

Helpful Report

Posted 2 years ago

“My parcel has been delayed by the courier and despite several requests for an update I have not had a reply.”

Helpful Report

Posted 2 years ago

“Order placed 03/12, with delivery by Royal Mail Standard Delivery. Mon 5th - confirmation of dispatch Following messages received from DPD (not Royal Mail) Tues 6th - “sorry CHLTD parcel delayed due to unexpected issue. Now due Wed 7th. Wed 7th - “sorry CHLTD parcel delayed due to unexpected issue. Now due Thur 8th. Thursday 8th - We were in all day and doorbell never rang, but driver says he missed us and will be back on Fri 9th. Fri 9th - “sorry CHLTD parcel delayed in transit. Now due Sat 10th. Sat 10th - Now advised that due to a problem, delivery will now be Mon 12th. How do CH expect me to respond when I still haven’t received my order??? Mon 12th - Advised that delivery would be between 2-3pm. Delivered at 2.50pm. Driver didn't ring doorbell, just knocked on door (which can't be heard, hence the doorbell!!). Fortunately, we had seen him arrive. He said sorry he'd missed us on Thursday, but he'd knocked several times. I said we had been in all day and what about ringing the doorbell to which he replied "Oh yeah I rang that too." Delivery now completed, but I am very disappointed and seriously underwhelmed by the entire ChisholmHunter process.”

Helpful Report

Posted 2 years ago

“Extremely poor service , my order never turned up and they tried to take away my consumer rights . They tried to blame the Courier and wanted me to take it up with them . Saying that its out of their control . The law says that the Contract of sale is in fact with the buyer and retailer . The retailer is responsible for honoring Contract of Sale . Terrible and unprofessional . Im waiting for a refund and they say 7 days . Trying to get out their legal responsibility is shady . Buyer beware .”

Helpful Report

Posted 2 years ago

“Not yet received gift due on Tuesday it’s now Friday still not here”

Helpful Report

Posted 2 years ago

“Packaging is all burst open”

Helpful Report

Posted 2 years ago

“The watch I ordered was noted as ex Display But had a significant scratch on the bezel It was so visible I cannot imagine it was not seen prior to sending to me”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you for taking the time to get in touch with us. Customer happiness is important to us and we are very sorry to hear that you have had a bad experience. In order to look into this further for you, may I ask you to contact us on help@chisholmhunter.com Thank you for your time, Regards, Chisholm Hunter

Posted 2 years ago

“Went to get my wife’s engagement ring sized, told it couldn’t be which we naively accepted. Ended up getting the diamonds from the original ring put into a new ring. We find out c2 years later that the original ring could have been sized, which Chisholm Hunter have now agreed, along with two independent jewellers. They won’t provide any compensation despite the fact they conned us into buying a new ring by lying and saying the original ring couldn’t be sized. To make matters worse a stone has now fell out of the new ring as it has been poorly designed and made. I note we aren’t the only customer to suffer from this. Shock horror Chisholm Hunter state we have damaged the ring. The CEO claimed he would personally investigate and reply. Never had one response from him. This company has no idea what good customer service is but are top drawer at lying and conning customers and then conveniently claiming they didn’t say what they did. Stay well clear.”

Helpful Report

Posted 2 years ago

“I received the wrong watch model that I ordered. The watch came dirty - in greasy fingerprints. Technical support wrote to me that this is the same watch that I ordered. But this is a lie. I checked the dial with a caliper. Considering the premium segment of the goods in your store, I am shocked by the service. And I had to wait a long time for express delivery by first class. BR Anna”

Helpful Report

Posted 2 years ago

“The tie pin I bought was black and tarnished and in a very dusty box I had to send it to timpsons that day to get ìt cleaned it was 40th Gift the next day and I'm disabled to go to the store”

Helpful Report

Posted 2 years ago

Dear Andrea, Thank you for taking the time to get in touch with us. Customer happiness is important to us and we are very sorry to hear that you have had a bad experience. In order to look into this further for you, may I ask you to contact us on help@chisholmhunter.com Thank you for your time, Regards, Chisholm Hunter

Posted 2 years ago

“Watch ordered Saturday evening, Paid for express delivery as needed for a parents 60th birthday present on Wednesday. Didn’t arrive until Thursday afternoon, hugely disappointing, will not be ordering again.”

Helpful Report

Posted 2 years ago

Dear customer, Thank you for your review, We are very sorry to hear that you have not had a good experience with us. May we ask for you to contact us on help@chisholmhunter.co.uk and we can look further into this for you. Thank you for your time. Regards, Chisolm Hunter

Posted 2 years ago

“I have only rated one star, because I haven’t received my order yet !”

Helpful Report

Posted 2 years ago

Dear Yvonne, Thank you for your review. We are very sorry to hear you haven't received your order yet. Your order is due for delivery today; due to Royal Mail strikes the post has been on hold for a few days. We hope you love your new item when you receive it. Please get in touch should you need further assistance. Kindest regards, Chisholm Hunter

Posted 2 years ago

“Absolute appalling service in the Glasgow Fort shop, the customer service skills in some staff members is non existent, My partner bought the Anniversary Edition of the Arnie Seiko Watch, he had to get 2 links taken off, the girl wasn't experienced enough and admitted to having trouble getting the links off, after having to go away 20 mins we finally get the watch minus the 2 links, the next day the watch falls off my partners wrist, so we took it back over Monday after work, only to be told that the watch wasn't fixable in the shop as the girl had damaged it when taking off the links, so they had to order another watch in store, they shop assistant said he would get the watch in for the next day as it was an expensive watch and wanted to ensure he took the links off, so that the watch would be ready for my partner to pick up on Wednesday (Today), My partner decided to go over to collect on his lunch break today, as he got to the shop the watch wasn't there, the staff made no apology and blamed it on Monday being a bank holiday, even though another staff member made assurances that the watch would be brought to the shop on Tuesday and be ready to collect on Wednesday, the staff members attitude was that their work colleague should never have said that, still no apology nothing, they then told my partner that he would need to come back for the watch, ( this would have been the fourth visit) he told them in store that he was not happy at having to come back for a fourth time, so he opted to have a walk about other shops while waiting on the watch coming into the shop as it would have took to long heading back to his work office only to return, as they had said it should be in by 1pm, almost an hour later the watch was in the store so he headed back, the female staff member who was dealing with him, made the whole situation worse, when she opted to stop removing the links on his watch to answer the phone and then help that person on the phone buy a necklace, it was a complete lack of consideration for my partner who had gave up a few hours of his time, and showed that the female staff member valued her time more than his, especially when there was 3 other members of staff doing nothing, eventually she had removed the links and my partner got his watch, only to them find out the female staff member didn't even fill out the warranty information, we have phoned the store back and they have said they will post out the warranty, but going on previous experience I'm not hopeful on receiving it”

Helpful Report

Posted 2 years ago

Dear Mark, We are very sorry to hear that you have not enjoyed your Chisholm Hunter experience. Customer happiness is important to us and we apologise for the inconvenience. We have passed your comments on to the store manager and the regional manager. Please accept our apologies for the inconvenience and do not hesitate to get in touch should you need further assistance. Kind Regards, Chisholm Hunter.

Posted 2 years ago

“Appalling service”

Helpful Report

Posted 2 years ago

Dear Sarah, Thank you for your feedback. Customer happiness is important to us and we are very sorry to hear that you didn't have a good customer journey; we can only apologise for what happened. Fortunately, the issue has already been sorted. Please do not hesitate to contact us should you need further assistance. Kind regards, Chisholm Hunter

Posted 2 years ago

“I bought a pair of items from Chisolm Hunter online for a total of over £300. Only one item was delivered, despite the dispatch note clearing stating both has been issued and the parcel clearly being labelled 1 of 1 when it arrived. In short, it was absolutely clear that Chisolm Hunter had got my order wrong. I spent over half an hour on hold to customer services querying where the second half of my order was. When I finally got an answer, it was clear there was no apology or recognition that if I hadn't chased up my order, the second half likely would never have been sent. Indeed the rep initially tried to fob me of by saying it was being dispatched separately, before checking and realising that it hasn't actually been sent at all. To her credit, she subsequently checked and got the item dispatched as soon as she realised there had been a mistake. But for the amount of money spent it was extremely poor customer service and I certainly will not be purchasing online from Chisolm Hunter again.”

Helpful Report

Posted 2 years ago

Dear Chris, Thank you for your feedback. Customer happiness is important to us and we are very sorry to hear that you didn't have a good customer journey. We are glad to hear that you finally received the second watch. Please do not hesitate to contact us should you need further assistance. Kind regards, Chisholm Hunter

Posted 2 years ago

“Wrong product delivered someone else’s order Spoilt 40th birthday apology but no offer of any recompense Avoid”

Helpful Report

Posted 2 years ago

Dear John, Thank you for your feedback. Customer happiness is important to us and we are very sorry to hear that you didn't have a good customer journey. We understand that this has been due to a human error and our team sorted the issue quickly for you; we feel sorry that you still feel the need to leave a negative review. Please do not hesitate to contact us should you need further assistance. Kind regards, Chisholm Hunter

Posted 2 years ago

“Shocking Company to buy from No after sales service at all. Avoid Avoid Avoid!”

Helpful Report

Posted 2 years ago

Dear James, Thank you for providing us with some feedback. Customer happiness is important to us and we are sorry to hear you are not happy with your Chisholm Hunter experience. We are sorry that your order is taking longer than expected and we understand your frustration. We apologise for any inconvenience this might have caused. Please get in touch should you need further assistance. Kind Regards, Chisholm Hunter.

Posted 2 years ago

Chisholm Hunter is rated 4.5 based on 3,628 reviews