Absolute appalling service in the Glasgow Fort shop, the customer service skills in some staff members is non existent, My partner bought the Anniversary Edition of the Arnie Seiko Watch, he had to get 2 links taken off, the girl wasn't experienced enough and admitted to having trouble getting the links off, after having to go away 20 mins we finally get the watch minus the 2 links, the next day the watch falls off my partners wrist, so we took it back over Monday after work, only to be told that the watch wasn't fixable in the shop as the girl had damaged it when taking off the links, so they had to order another watch in store, they shop assistant said he would get the watch in for the next day as it was an expensive watch and wanted to ensure he took the links off, so that the watch would be ready for my partner to pick up on Wednesday (Today), My partner decided to go over to collect on his lunch break today, as he got to the shop the watch wasn't there, the staff made no apology and blamed it on Monday being a bank holiday, even though another staff member made assurances that the watch would be brought to the shop on Tuesday and be ready to collect on Wednesday, the staff members attitude was that their work colleague should never have said that, still no apology nothing, they then told my partner that he would need to come back for the watch, ( this would have been the fourth visit) he told them in store that he was not happy at having to come back for a fourth time, so he opted to have a walk about other shops while waiting on the watch coming into the shop as it would have took to long heading back to his work office only to return, as they had said it should be in by 1pm, almost an hour later the watch was in the store so he headed back, the female staff member who was dealing with him, made the whole situation worse, when she opted to stop removing the links on his watch to answer the phone and then help that person on the phone buy a necklace, it was a complete lack of consideration for my partner who had gave up a few hours of his time, and showed that the female staff member valued her time more than his, especially when there was 3 other members of staff doing nothing, eventually she had removed the links and my partner got his watch, only to them find out the female staff member didn't even fill out the warranty information, we have phoned the store back and they have said they will post out the warranty, but going on previous experience I'm not hopeful on receiving it