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Chisholm Hunter Reviews

4.5 Rating 3,164 Reviews

85 %

of reviewers recommend Chisholm Hunter

Company Reviews

4.5

Based on 3,164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 15th April 2024

Chisholm Hunter 5 star review on 21st March 2024

Chisholm Hunter 5 star review on 6th January 2024

Chisholm Hunter 5 star review on 29th December 2023

Chisholm Hunter 5 star review on 1st December 2023

Chisholm Hunter 5 star review on 24th September 2023

Chisholm Hunter 5 star review on 24th September 2023

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to get my wife’s engagement ring sized, told it couldn’t be which we naively accepted. Ended up getting the diamonds from the original ring put into a new ring. We find out c2 years later that the original ring could have been sized, which Chisholm Hunter have now agreed, along with two independent jewellers. They won’t provide any compensation despite the fact they conned us into buying a new ring by lying and saying the original ring couldn’t be sized. To make matters worse a stone has now fell out of the new ring as it has been poorly designed and made. I note we aren’t the only customer to suffer from this. Shock horror Chisholm Hunter state we have damaged the ring. The CEO claimed he would personally investigate and reply. Never had one response from him. This company has no idea what good customer service is but are top drawer at lying and conning customers and then conveniently claiming they didn’t say what they did. Stay well clear.”

Posted 1 year ago

“I received the wrong watch model that I ordered. The watch came dirty - in greasy fingerprints. Technical support wrote to me that this is the same watch that I ordered. But this is a lie. I checked the dial with a caliper. Considering the premium segment of the goods in your store, I am shocked by the service. And I had to wait a long time for express delivery by first class. BR Anna”

Posted 1 year ago

“The tie pin I bought was black and tarnished and in a very dusty box I had to send it to timpsons that day to get ìt cleaned it was 40th Gift the next day and I'm disabled to go to the store”

Posted 1 year ago

Dear Andrea, Thank you for taking the time to get in touch with us. Customer happiness is important to us and we are very sorry to hear that you have had a bad experience. In order to look into this further for you, may I ask you to contact us on help@chisholmhunter.com Thank you for your time, Regards, Chisholm Hunter

Posted 1 year ago

“Watch ordered Saturday evening, Paid for express delivery as needed for a parents 60th birthday present on Wednesday. Didn’t arrive until Thursday afternoon, hugely disappointing, will not be ordering again.”

Posted 1 year ago

Dear customer, Thank you for your review, We are very sorry to hear that you have not had a good experience with us. May we ask for you to contact us on help@chisholmhunter.co.uk and we can look further into this for you. Thank you for your time. Regards, Chisolm Hunter

Posted 1 year ago

“I have only rated one star, because I haven’t received my order yet !”

Posted 1 year ago

Dear Yvonne, Thank you for your review. We are very sorry to hear you haven't received your order yet. Your order is due for delivery today; due to Royal Mail strikes the post has been on hold for a few days. We hope you love your new item when you receive it. Please get in touch should you need further assistance. Kindest regards, Chisholm Hunter

Posted 1 year ago

“Absolute appalling service in the Glasgow Fort shop, the customer service skills in some staff members is non existent, My partner bought the Anniversary Edition of the Arnie Seiko Watch, he had to get 2 links taken off, the girl wasn't experienced enough and admitted to having trouble getting the links off, after having to go away 20 mins we finally get the watch minus the 2 links, the next day the watch falls off my partners wrist, so we took it back over Monday after work, only to be told that the watch wasn't fixable in the shop as the girl had damaged it when taking off the links, so they had to order another watch in store, they shop assistant said he would get the watch in for the next day as it was an expensive watch and wanted to ensure he took the links off, so that the watch would be ready for my partner to pick up on Wednesday (Today), My partner decided to go over to collect on his lunch break today, as he got to the shop the watch wasn't there, the staff made no apology and blamed it on Monday being a bank holiday, even though another staff member made assurances that the watch would be brought to the shop on Tuesday and be ready to collect on Wednesday, the staff members attitude was that their work colleague should never have said that, still no apology nothing, they then told my partner that he would need to come back for the watch, ( this would have been the fourth visit) he told them in store that he was not happy at having to come back for a fourth time, so he opted to have a walk about other shops while waiting on the watch coming into the shop as it would have took to long heading back to his work office only to return, as they had said it should be in by 1pm, almost an hour later the watch was in the store so he headed back, the female staff member who was dealing with him, made the whole situation worse, when she opted to stop removing the links on his watch to answer the phone and then help that person on the phone buy a necklace, it was a complete lack of consideration for my partner who had gave up a few hours of his time, and showed that the female staff member valued her time more than his, especially when there was 3 other members of staff doing nothing, eventually she had removed the links and my partner got his watch, only to them find out the female staff member didn't even fill out the warranty information, we have phoned the store back and they have said they will post out the warranty, but going on previous experience I'm not hopeful on receiving it”

Posted 1 year ago

Dear Mark, We are very sorry to hear that you have not enjoyed your Chisholm Hunter experience. Customer happiness is important to us and we apologise for the inconvenience. We have passed your comments on to the store manager and the regional manager. Please accept our apologies for the inconvenience and do not hesitate to get in touch should you need further assistance. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“Appalling service”

Posted 1 year ago

Dear Sarah, Thank you for your feedback. Customer happiness is important to us and we are very sorry to hear that you didn't have a good customer journey; we can only apologise for what happened. Fortunately, the issue has already been sorted. Please do not hesitate to contact us should you need further assistance. Kind regards, Chisholm Hunter

Posted 1 year ago

“I bought a pair of items from Chisolm Hunter online for a total of over £300. Only one item was delivered, despite the dispatch note clearing stating both has been issued and the parcel clearly being labelled 1 of 1 when it arrived. In short, it was absolutely clear that Chisolm Hunter had got my order wrong. I spent over half an hour on hold to customer services querying where the second half of my order was. When I finally got an answer, it was clear there was no apology or recognition that if I hadn't chased up my order, the second half likely would never have been sent. Indeed the rep initially tried to fob me of by saying it was being dispatched separately, before checking and realising that it hasn't actually been sent at all. To her credit, she subsequently checked and got the item dispatched as soon as she realised there had been a mistake. But for the amount of money spent it was extremely poor customer service and I certainly will not be purchasing online from Chisolm Hunter again.”

Posted 1 year ago

Dear Chris, Thank you for your feedback. Customer happiness is important to us and we are very sorry to hear that you didn't have a good customer journey. We are glad to hear that you finally received the second watch. Please do not hesitate to contact us should you need further assistance. Kind regards, Chisholm Hunter

Posted 1 year ago

“Wrong product delivered someone else’s order Spoilt 40th birthday apology but no offer of any recompense Avoid”

Posted 1 year ago

Dear John, Thank you for your feedback. Customer happiness is important to us and we are very sorry to hear that you didn't have a good customer journey. We understand that this has been due to a human error and our team sorted the issue quickly for you; we feel sorry that you still feel the need to leave a negative review. Please do not hesitate to contact us should you need further assistance. Kind regards, Chisholm Hunter

Posted 1 year ago

“Shocking Company to buy from No after sales service at all. Avoid Avoid Avoid!”

Posted 1 year ago

Dear James, Thank you for providing us with some feedback. Customer happiness is important to us and we are sorry to hear you are not happy with your Chisholm Hunter experience. We are sorry that your order is taking longer than expected and we understand your frustration. We apologise for any inconvenience this might have caused. Please get in touch should you need further assistance. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“In short this business takes orders for stock they don’t have. Lie to you constantly and frankly have no customer service skills. Deal with this business at a risk I will never have dealings with them again, an appalling company of untrustworthy people.”

Posted 1 year ago

Good afternoon, Thank you for leaving us a review of your experience. We take all feedback on board at Chisholm Hunter and are constantly striving to improve the experience for our customers. Again, we apologise for the inconvenience. Please email help@chisholmhunter.co.uk should you need further assistance. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“Very little online information about the refunds. The return page to fill in to be sent to return office. And they only tell you to fill in the same thing + give you finally the address to send the return. I wouldn't recommend ordering online to much husstle”

Posted 1 year ago

Good morning, We are sorry to hear that you are not happy with your Chisholm Hunter experience. Customer happiness is important to us and we apologise for the inconvenience. However, we thank you for your feedback. Please get in touch should you need further assistance. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“I find shopping at CH a very bad experience.”

Posted 1 year ago

Dear Michael, We apologise if you have not enjoyed your Chisholm Hunter experience. Customer happiness is important to us and in order to assist you further please get in contact at help@chisholmhunter.co.uk We look forward to hearing from you. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“Lovely costumer service, bad delivery didn’t get my parcel waiting here 4 days and no update I don’t think I’ll buy from here again!”

Posted 1 year ago

Good afternoon, Thank you for your feedback; we are sorry that you have not had an enjoyable experience with us but we appreciate your nice review about the service received. Please do not hesitate to contact help@chisholmhunter.co.uk if we can be of further assistance. Kind regards, Chisholm Hunter.

Posted 1 year ago

“You advertised a watch...TISSOT PRX POWERMATIC....for £270....i know nothing about watches..but i liked the looks of this model...so purchased it as a birthday gift for my son...you sent me 2 emails confirming my purchase...and also named said watch..ie...TISSOT PRX POWERMATIC...but then AFTER taking payment,sent me the quartz model with its inferior movement and bland ugly dial....with the excuse that you had made a mistake on pricing....yet a telephone call from one of your staff confirmed that you had known about the pricing PRIOR to sending out the "wrong" model...ie...the one i didnt order...so you either dont give a **** about customer service or you are con artists...i now belong to several facebook watch groups and believe me,you are not getting any positive reviews from me,quite the opposite...iv managed to deter several would be customers from using you,and will continue to do so.”

Posted 1 year ago

Good afternoon Thomas, As per our previous emails and phone calls, the wrong watch was advertised and the issue was fixed as soon as spotted. You received a Quartz but you were only charged for a Quartz, never an Automatic. We have apologised and discussed different options with you. You were also offered a full refund since you were very unhappy with the watch, but you decided to keep it. We feel that this review is not a true reflection of the service you have received. Of course, if you need any further assistance then please contact us at: help@chisholmhunter.co.uk Kind Regards, Chisholm Hunter.

Posted 1 year ago

“Bought earrings from you, one fell out five minutes after putting them in. Managed to find it but the next time no such luck. Waste of money”

Posted 1 year ago

Good morning Lynne, We are deeply sorry that you have not had a great experience with us so far. Customer happiness is important to us so in order to assist you further, you can contact us at the email address below. help@chisholmhunter.co.uk We look forward to helping you resolve any outstanding issues. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“I bought a Zenith watch. Store unable to find box and warranty. I have attempted to contact them on FB and email to arrange delivery. Two years and still waiting.”

Posted 1 year ago

Good morning, We are sorry to hear that you have not had a great experience with us. You can contact us at the below email address and we will assist you further. help@chisholmhunter.co.uk Once we have a bit more information then we will hopefully be able to come to a resolution. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“Ask Ane about my experience. No blame on Ane though 😁”

Posted 1 year ago

Good afternoon, We are very sorry to hear that you have not had a great experience so far with us. Customer happiness is important to us so in order to assist you further, can you please provide a bit more information to the email address below? help@chisholmhunter.co.uk Once we have a bit more information then we will hopefully be able to come to a resolution. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“I got sent the wrong item. I informed CH. Customer service is shocking. I will not be buying anything again and would recommend you avoid CH.”

Posted 1 year ago

Good afternoon, We are deeply sorry that you have not had a great experience with us so far. Customer happiness is important to us so in order to assist you further, please contact us at the address below. help@chisholmhunter.co.uk We look forward to helping you resolve any outstanding issues. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“Delivery was good. I also ordered a ring in the wrong size. I was really pleased with your communication and appreciate you holding onto the last ring in the size I needed until I could return.”

Posted 2 years ago

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Chisholm Hunter is rated 4.5 based on 3,164 reviews