Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,629 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,629 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience.”

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Posted 1 year ago

“Did not answer my questions. Sent out earrings that weren’t fit for purpose. No goodwill gesture for the inconvenience we have had.”

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Posted 1 year ago

“My watch didn’t arrive, no one had helped me find it either,”

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Posted 1 year ago

“they can not be bothered to get back to me very poor”

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Posted 1 year ago

“Should my complaint not be acknowledged I will then have to take this to ombudsman 16.12.2023”

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Posted 1 year ago

“Ordered a watch before the 12.00 cutoff for next day delivery. Payed for next day express Still waiting for the email confirming delivery and tracking. Contacted you via chat and was told the order was showing as picked but they did not have access on the system ti confirm delivery. They advised I should use the help email ti get an update. No point as this was after 5.30pm. I now have to wait u til tomorrow ti find out if my parcel has shipped. Not hopeful I will get my watch tomorrow as advertised. Very poor.”

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Posted 1 year ago

“Very unhappy with the product. It spoiled an important birthday. Replacement sent still isn’t up to scratch and will need to go through the return process again. No acknowledgement given in following emails after complaint and still waiting on the return of the extra postage for first return. Pendant looked cheap and with rough edges.”

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Posted 1 year ago

“Bad experience”

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Posted 1 year ago

“The worst customer service I have received ever Put a bracelet in for a small repair in June that was supposed to take four weeks The bracelet was sent to workshop then without my permission sent to the manufacturer I have not received my bracelet and seem to be getting told various stories about its whereabouts! It is now nearly five months without my bracelet.”

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Posted 1 year ago

“Watch was loose in box and box was damaged when arrived. Little disappointed considering how much I just spent.”

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Posted 1 year ago

“the letter eas headed up wrong”

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Posted 1 year ago

“I purchased a pre owned Rolex watch from their Falkirk store 2 years ago . About 6 weeks ago I seen a pre owned Rolex in another jewellers and agreed to a trade in subject to my watch being sent away to their head office for examination to confirm the deal. Within 24 hours they got back to me saying was I aware that there had been severe polishing , filling or more likely a combination of both done to the 120Clock side of the bracelet? My first reaction was I would surely have noticed that !!! But when one of their watch experts spoke to me and took the time to send me photos it was clear that it was not hugely noticeable, but once drawn to your attention was definitely visible . It appears this has been done to cover up some sort of damage to that side of the bracelet . After 4 weeks of total stress , trying to pursue this issue I have got nowhere, they claim it’s wear and tear and I wasn’t sold the watch with the bracelet in that condition !!! I have 2 independent jewellers opinions that A , that work has been done professionally to cover up some sort of damage and That B ,they would not have sold a pre owned Rolex to me with part of the bracelet in that condition . I have had to pursue this relentlessly , as the regional manager concerned Mr Docherty has rarely returned calls or emails, it’s been delay after delay I have to say Janet the manager at Falkirk store has been very good and has tried to emphasise with my situation, on the other hand Neave the assistant manager has been so totally unprofessional . I have given the company fair chance to resolve this issue and unfortunately it has got to the stage of me writing such a negative review, to be honest if I could give any lower a score I would . I am now putting it into the hands of trading standards as I have sought professional advice on this matter . If I was in any way responsible for that repair there is no way I would be continuing to pursue this matter.”

Helpful Report

Posted 1 year ago

“Online said it was in stock so I brought it. After if done this I was told it’s not actually in stock and I’m going to have to wait even longer for it. (A month) if If it had just said on the website it wasn’t in stock as it should have them I wouldn’t have placed the order in the first place!”

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Posted 1 year ago

“£700 earrings lasted only 7 months before falling apart. We are very disappointed in the earrings I bought for my wife’s birthday. After just 7 months of very light use, they fell apart. By pure luck alone we managed to find the missing piece of the earring so that a repair would be possible. We contacted our local jeweller who said the design was very poor and they could see why they didn’t last. We then contacted Chisolm Hunter who asked us to return the broken earring for repair but, given the design was the main problem, there was little point repairing it to the same standard as it was originally designed to. We also had no confidence that the other earring would not break at the same weak point and we may not be lucky enough to find the missing piece if this happened. Instead, we paid our local jeweller £75 to improve on the design with a high quality repair so my wife could wear them with confidence that they wouldn’t fall apart again. Poor design and quality from Chisolm Hunter. This will be our last purchase from them as if they can’t make £700 earrings last more than 7 months there is something very wrong.”

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Posted 2 years ago

“I have yet to receive item!!”

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Posted 2 years ago

“I put my watch in for a service in December 2022 it is now approaching May 2023 and despite numerous calls and emails to the shop, customer services and online complaints still no sign of my watch. Latest excuse is they are waiting on a seal. Seriously 5 months. I would give a zero for a review if it were possible. Shocking service”

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Posted 2 years ago

“Put my watch into Chisholm Hunter Stirling for a service on the 11th of December was advised 10-12 weeks due to it being the festive period. It is now the 18th of April and still no sign of my watch being returned.”

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Posted 2 years ago

“Always my go to jeweller but … two online purchases later , both of which were received damaged, faulty and not as described online. Despite customer services v good support it’s simply unacceptable that this happened in first instance.”

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Posted 2 years ago

“My partner who has Parkinsons bought an expensive watch from the Silverburn store, only 3 weeks ago. The watch kept stopping & then starting again. So it obviously had a fault. So she asked me to go with her to the store, to take it back. She didn't want it repaired but was planning on getting a refund or to swap it but they said they would do neither & they had to prove the watch had a fault & what the fault was. Even although by law If It Is under 30 days, they have to offer you a full refund. The woman served us was called, (Lauren), possibly the manager, told us it was company policy. Which basically goes against the consumer act, wherby if you return faulty goods back in 30 days, you should get a oolong refund if you choose. Which was pug in place to protect customers from this. Great company when buying something from them. Absolutely terrible company if the product developes a fault or has one. As they'll do anything to keep your money.”

Helpful Report

Posted 2 years ago

“On Sunday I ordered a Casio GBD-H2000 watch. This watch was in stock and available for immediate dispatch, which I was quite pleased by, as this item is a new watch from Casio, and not supposed to be released until 10/3/23. everything went ok until this morning until i was contacted by Chisholm Hunter to say they had made a mistake and the fact that the watch was in stock was a lie,not that they phrased it like that, but thats essentially what it was. I phoned Chisholm Hunter to find out what was going on, and apparently Casio have told them to not release any stocks of this watch until MAY 2023, which is odd as it's official release date is March 10th this year. I also asked them how long it takes to get my money back, and was told it might take about a week..... They can take the money before I have even got my order,but it takes them a week to refund me for their ballsup, something slightly unfair going on here don't you think.. Not impressed Chisholm Hunter, sort it out, how about giving me my money back TODAY.”

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Posted 2 years ago

Chisholm Hunter is rated 4.5 based on 3,629 reviews