The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,303 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,303 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you very much, I'm very happy with my purchase ! The package was perfect !”

Helpful Report

“I must say that although my order was not delivered, The China Village management is wonderful! As I said in my previous comments the order was not delivered but only three days after receiving my review mas my emails, I had a refund of the exact value I had spent. Thank you for being so honest and so kind! Ana”

Helpful Report

Dear Ana, we are very sorry to hear your order has not arrived. We have contacted the courier who are unable to locate the parcel and so at this time we must declare the parcel as lost. As we do not have the stock availability to send out a replacement order we have issued you with a full refund. Please accept our apologies for this and hope your experience of this rare lost parcel has not discouraged you from ordering from us again.

“Superb service. Easy to order, excellent price and reasonable delivery charge. Would definitely recommend. Delighted to be able to replace a broken item so easily and replacement looks brand new. Thank you🌟🌟🌟🌟🌟”

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“I was pleased to be able to replace a broken side plate and add two dinner plates to my Denby Potters Wheel dinner service. Now I just need some bowls!!”

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“Delighted to find some Denby Canterbury plates to increase our stock. Even more delighted to find some were actually Langley so actually identical to our oldest plates. Good communication, beautifully packed in paper, no plastic. Arrived promptly, all in excellent condition. Thank you.”

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“The whole transaction was executed very professionally in 3days , everything was packed beautifully I will certainly be using The China Village again.”

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“I was suprised to find the China I have collected over the years still available. My dear late mother started buying me this China over 25years ago. Delivery was quick, my purchases arrived safely. Thank you.”

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“I made a order which was swiftly dealt with and order was received with out any problems.”

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“Easy to order, quick service all round delighted”

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“Delivery good packing good... but sad not the original plates I hoped I had ordered... next time would like to see the back of the plates... didn't want the newer version of the plates .. would have paid more if required... so overall bit sad”

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“Was very pleased with their service. Description of the items I bought was accurate regarding their condition. The ordering process is very straightforward and the items were delivered quickly. Would definitely buy from them again.”

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“I recently made a purchase from The China village from beginning to end the whole experience was helpful and efficient and I was delighted to receive my China within four days , I was also kept informed along the way . I wouldn’t hesitate to recommend them .i will certainly use them again in the future.”

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“The item was out of stock when I inquired about it and a few months later I received a call that they could now fulfil my order, which they did. I am more than pleased with their efficiency.”

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“The website was easy to follow and I was able to locate the item I was after quite readily. The order arrived promptly,well packed and as described. I will use China Village again and can recommend it to all”

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“Excellent service. Would highly recommend.”

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“Products arrived without breakage and promptly. Very efficient and well pack. The only negative would be the quality of the products. I understand Denby wares are hand made and hand painted but I have a few of my pieces that arrived are seconds. i.e. one of the bowls suppose to be round is actually oval in shape. If it is seconds, then it should mentioned in advertising that it is seconds and I would understand. I was a bit disappointed that the said bowl cannot be use when I lay the table. It is so obviously wrong.”

Helpful Report

Hi, thank you for taking the time to leave a review. We are sorry to hear you are disappointed with a few of the items you received. As you have stated, as some Denby ranges are handmade and hand painted there are variations between pieces and we do our best to ensure the pieces we send out are as close a match as possible. We have contacted you directly regarding a gesture of goodwill on your order and hope that this goes some way to offsetting your disappointment on this occasion.

“At the start I wasn’t sure how things would go as we had never done this before but my wife was desperate to replace some broken items in the first set she had started collecting when we were first married. It was really simple on the web site to find the pattern and make we wanted and we just selected the items we needed. Done. After a couple of weeks we had an email to tell us some of the items we wanted were in stock and this was followed up with a phone call. We placed our order and a few days later everything arrived safely and perfectly matched the exsisting set”

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“I am very happy, punctual qnd perfetto cups”

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“I found everything I needed in good condition. My set is 40 years old. Everything arrived safely”

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“Prompt delivery and everything arrived safely and beautifully wrapped.”

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The China Village is rated 4.9 based on 3,303 reviews