The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,288 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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“Excellent prompt delivery all in good order. Thank you”

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“Excellent service, perfect condition. Thank you”

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“Found just what I needed at a very good price. It arrived promptly, very well packed and just as described. Excellent!”

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“Be careful. I bought 2 cups from them that were advertised as good quality. When they arrived I noticed a yellow sticker on them. Both had chips in them where the stickers were.”

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Hi, thank you for taking the time to leave us a review. We are very sorry to hear of your disappointment with your order. We do not intentionally sell anything with chips and grade our china carefully once before we list it for sale and again before dispatching the order. As you purchased items in 'good' condition rather than 'excellent' they may have manufacturing blemishes which is reflected in their reduced price. If you would like to discuss returning your order for a full refund please contact us.

“Order came well packed ,and item was in excellent condition,would definitely buy from The China Village again.The price was very competitive as well.”

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“Very efficient. Every perfect.”

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“Very easy to use website, found the items we were looking for placed our order and had them a few days later.”

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“Easy to order and came very quickly and very well wrapped.”

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“I have had the Eternal Beau china for a very long time and wanted to replace some very chipped plates. I am very pleased with the consignment and the extra special care that was taken to wrap all items. I will certainly be shopping with them again.”

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“Very pleased good match, arrived well packaged. Thank you.”

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“Excellent service and my replacement china arrived by special delivery.”

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“Sadly my parcel was lost by the courier and because of the nature of the order was not replaceable.”

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“Fast service, order well packed and items were as advertised.”

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“I paid for a signature on delivery the parcel was left, out of sight, without one. The goods were as described and well packed on time.”

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Hi, thank you for your review. We are very sorry to hear the courier did not obtain a signature for your order and instead left the parcel in a safe place. We will be feeding this back to the courier to understand why this happened and we will refund the extra that you paid for the signature on your order.

“Great service. Very pleased.”

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“Received on time and wrapped well”

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“Prompt delivery, well packed and all pieces exactly as ordered.”

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“Customer service was excellent. China Village managed to find the Royal Doulton plates I was seeking. Delivery was prompt and the plates arrived on time, having been expertly packed. I was impressed.”

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“I was very happy with the service I received from The China Village. All my items were wrapped and packaged really well. I was delighted with my items and they had been missing from my dinner service for a long time.”

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The China Village is rated 4.9 based on 3,288 reviews