Ordered a four wicker basket, two drawer unit. Ordering and delivery went well but on unpacking, one of the baskets did not match. I called sales immediately and sent the required email and picture. Automated response saying they should resolve in 72 hours. Still waiting over a week later. I have called several times, to be told they are awaiting a response from the workshop. Last call was thirty minutes ago to yet another assistant who could tell me nothing.
This is very poor customer service. I don't want to return the item for such a trivial error on their part as I could end up with an even more unacceptable replacement.
Just get your act together and ensure all the departments speak to each other or you will fail on your service to the people that are the life blood of your business, your customers.
1 year ago
Chiltern Oak Furniture has a
4.6
average rating
from
3,111
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.