CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,266 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, very fast dispatch, very lovely shoes, very cheerful customer thank you x”

CheerfulSoles 5 star review on 14th December 2022

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Posted 2 years ago

Ah thank you Andrea, I am very pleased that you like your new Alegria Shoes. We love the Minnow Rainbow leather print. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Arrived on time, good comfy shoes true to the picture/description on line. Thank you!”

CheerfulSoles 5 star review on 12th December 2022

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Posted 2 years ago

Thanks for taking the time to leave a review for us Ruth. It's great to hear that you are happy with your new Waldlaufer H Irma trainers. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I only take a size 4 in Joya shoes so these were an excellent price in their sale.”

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Posted 2 years ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Pleased to find a big discount on shoes I need and they seem fine. Not worn them properly yet.”

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Posted 2 years ago

Thanks Phil, glad you were able to find a bargain in the Joya Sale. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent product and service- Thanks!!”

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Posted 2 years ago

Thanks Duncan. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I love Cheerful Soles ,always helpful & kind . I buy the Alegria shoes which are so comfortable & pretty . Have just bought some black short boots & am very pleased with them . The shoes are semi rockers so supports the instep . The only shoes I can wear .”

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Posted 2 years ago

Ah thanks for the review, the Caiti boots from Alegria are a popular choice. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I have purchased several pairs of shoes/boots over the past few years. On occasion I have had to return. Both processes were simple and effective. The staff are exceptionally knowledgeable and helpful resulting in each case of returned shoes/boots being followed by a perfect pair being bought. Quite remarkable - in my opinion - for an online business to achieve.”

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Posted 2 years ago

Ah thank you Eleanor, that's very kind of you. I hope that the Waldlaufer shoes have worked out for you. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent. The boots I wanted, next day. Perfect.”

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Posted 2 years ago

Thanks for the review Peter, I am pleased to hear that you like your new Panama Jack Boots. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I never expected the shoes to ve so comfortable as I gave Mormons neuroma and arthritis but they are so good. Will get some when you get some more stock in.”

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Posted 2 years ago

Thanks for the review Anne. Lots of ladies with similar foot problems to you also love our Alegria range. The soft cushioning under the ball of your feet will certainly help with the Mortons Neuroma. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“very happy with the shoes and the service, thank you for the helpful product and sizing info”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave a review for us. I'm pleased to hear that you are happy with your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Having had to return a pair of Alegria shoes as they were too small and asked if I could replace them with another pair the ladies helped me all the step of the way and very helpful. Many Thanks to you both.”

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Posted 2 years ago

Ah thank you Glenys. I was so pleased that we were able to let you know that we are expecting another Alegria Delivery and so could complete this exchange for you. We will be in touch to let you know once the replacement pair have been dispatched. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Shoes came quickly. Unfortunately the were not a good fit for me. It was a shame as I really liked the shoes. Good quality and price. Returned shoes and received refund within a couple of day's through my payment method. Highly recommend using this company.”

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Posted 2 years ago

Thanks Bill, such a shame that they weren't quite right for you. We always make sure that we complete refunds as soon as we receive them. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“As always I am delighted with my Alegria shoes and the service given by Cheerful Soles . What would I do without you!”

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Posted 2 years ago

Thank you Cheryl. We are getting a new delivery of Alegria shoes and some new slippers. They should be available to order online in a week or so. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent service, friendly and fast. I’m also loving my new shoes”

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Posted 2 years ago

Thank you Sally. I'm pleased to hear that you like your new Alegria Paloma shoes. These are one of our best selling styles. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Very comfortable boots arrived within a week”

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Posted 2 years ago

Thanks for taking the time to leave a review Katherine. It's great to hear that you like your new Waldlaufer Holly Tex Boots. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Spoke to one of the lovely ladies took her advice and bought a pair of Joya shoes, just fabulous. Always 100% efficient at Cheerful Soles- other companies should try and keep up.”

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Posted 2 years ago

Ah, thanks Mary. Always a please to speak with you. I'm pleased to hear that you like your mew Joya Vancouver shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I’m delighted with my shoes which are exactly what I’d expected. I was a little anxious prior to arrival as the delivery company you use doesn’t have a great reputation for accuracy. However, mine arrived on time and to my address.”

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Posted 2 years ago

Thanks for the review Lindsey. It's good to hear that the delivery went smoothly, though I am sorry to know that this is not always the case. We do also offer Royal Mail 1st class delivery. Kind Regards, Jo Cheerful Soles

Posted 2 years ago

“Prompt delivery. Unfortunately the boots didn't fit me but returning them was so easy. Thank you.”

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Posted 2 years ago

Thanks Shelley. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Great choice. Excellent service. Prompt dispatch.”

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Posted 2 years ago

Thank Thomas, I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I never give five stars so these four mean that my experience with Cheerful Soles was very good. A question I had was quickly and effectively answered, the item arrived in a very timely manner and my refund was applied in what seemed like record time. My only quibble was that I had to pay for return shipping but that is clearly stated on the site and it's only that so many places offer free returns that this seemed a little out of step (pun acknowledged). I have no trouble recommending them to anyone.”

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Posted 2 years ago

Thanks for taking the time to leave a review for us. I'm sorry that the shoes weren't quite right for you. We always process our refunds as soon as we receive the return. We are a small business and although we don't offer free returns, we do offer free UK delivery on all our orders. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

CheerfulSoles is rated 4.9 based on 1,266 reviews