CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,241 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,241 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 29th April 2025

291

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pleasant helpfull and eficient service”

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Posted 2 years ago

Thanks for taking the time to leave a review Iwan. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I have arthritis in one of my knees and ankle. Normally I'm a Dr Marten girl, but have been finding that they are to heavy for my right leg. I end up in way more pain. So with much sadness I've been looking for something else that's still a fun shoe, but will be more supporting. I then discovered the Alegria shoe. I was a little bit anxious about paying that much out on a shoe I wasn't even sure would be OK. Also the sizing I was a bit worried about. They only go up to a size 7 and I'm normally a size 8. It does state though that they are roomy so go down a size, but I wasnt sure that that would work for me. So I ummed and ahhed for a while. But I loved the style and they were the only orthotic shoe that I liked the look of. I finally and nervously bought a pair. Delivery was fast, it even came with a little Alegria key ring (nice touch!). The shoes were sooo cute, and to my joy and relief they fit like a glove. So comfy. Now, the pain in my right leg is obviously still there, but is no longer agrivated by my shoes. They are so lovely. I'm a student, so when my next student loan comes in I plan to buy a second pair. The only concern is, I'm not sure how long the velcro strap will remain strong. It is right now, but I hope further down the road it doesn't become worn out and not spring open as I'm walking. Not sure why it's not a buckle. But anyway, right now, love, love, love the shoe - like walking on a cloud!”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave such a lovely review Jane. We haven't had any issues with the velcro straps to date. If, down the years it does become worn, then a good cobbler would be able to replace this for you. You can also buy replacement foot beds for all our Alegria styles, so this will enable you to freshen them up in the future. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I am buyer, resident in Asia, and a repeated customer. Speedy response to my query when I encounter on-line problem on payment or shoe specifications.”

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Posted 2 years ago

Ah thank you for your kind words. It's always a pleasure to deal with you. Glad to hear that your latest Joya Sandals. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Super speedy service and gorgeous boots.”

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Posted 2 years ago

Thanks Suzanne, great choice - we love Panama Jack boots, especially the Felina you ordered. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent shoe quality although I found the pair I ordered a tiny bit too narrow. Excellent return, easy to do and my refund was given within 48 hours of returning. Thank you”

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Posted 2 years ago

Thanks for the review Charlotte. Sorry the fit wasn't quite right. We always process our returns and refunds as soon as we receive them. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“The service is very efficient and always a pleasure to deal with the saleslady! Thank you!!”

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Posted 2 years ago

Ah, thank you for taking the time to leave a review. I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent helpful service! Very efficient. So great to be able to speak to someone in person and someone who is so knowledgeable about their products!”

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Posted 2 years ago

Thanks for taking the time to leave a review for us. I'm pleased that we managed to find your correct Alegria size in the end. I hope that you like your new Alegria Paloma Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Very comfortable with fabulous support.”

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Posted 2 years ago

Thanks for taking the time to leave a review. I'm pleased to hear that you like your new Waldlaufer H Sonja rocker sole shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Speedy service and great price.”

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Posted 2 years ago

Thank you for the review Joanne, I hope that you like your new Waldlaufer Shoes. Kind Regards, Jo

Posted 2 years ago

“Lovely and comfortable, perfect for on your feet all day”

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Posted 2 years ago

Thank you Susan - a lovely choice you made for the Alegria Seville clogs. I hope that you like them. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Good website easy process to purchase and exceptionally fast delivery 5 star”

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Posted 2 years ago

Thank you Keith. I hope that you are pleased with your Mens Waldlaufer Helgo rocker shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Bought a pair of Joya shoes through CheerfulSoles: Perfect shoes; perfect service; perfect delivery; what more can you ask for?”

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Posted 2 years ago

Ah, thank you John. We always try to be friendly and helpful (hence the name):-) Great to hear you like your new Mens Joya Mustango Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Fourth pair of joys shoes. Service in all cases perfect.”

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Posted 2 years ago

Thank you, that's really nice to hear. I'm pleased to hear that you like your new Joya London Boots. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I love the shoes. I’ve bought several pair. The company is great and very helpful, too.”

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Posted 2 years ago

Thanks Leigh Ann. I'm pleased to hear that you like your new Alegria Sandals. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Received my Cheerfulsoles this morning hand delivered by my very cheerful postman Duncan. Put them straight into my boots and went for a walk, perfect 😊”

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Posted 2 years ago

Thanks for the review Martin. Glad to hear that your new Joya Insoles have added a new lease of life to your Joya Boots. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Item as described on website and reflected the photo provided. Well packaged and despatched in a timely fashion.”

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Posted 2 years ago

Thanks for the review Diane. It's good to hear that you are happy with your new Waldlaufer rocker sole shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Beautiful shoes. Quite generous size.”

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Posted 2 years ago

Thanks for the review Julia. The sizing comment isn't something we usually hear about Joya Shoes, so I hope that they are ok for you. Kind Regards, Jo - Cheerful Soles.

Posted 2 years ago

“Easy site to navigate.Prompt delivery”

CheerfulSoles 5 star review on 29th August 2022

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Posted 2 years ago

Hello Lesley. Thanks for the review. Great to hear that you were happy with the service you received and the Waldlaufer Mens Hayo Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Very prompt delivery and helpful.”

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Posted 2 years ago

Thanks Barbara, sorry the Sandals didn't work for you in this instance. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Hip problem for over a year (aged 55) - finally sorted with Joya shoes! #gamechanger shoes can only recommend you check them out!”

CheerfulSoles 5 star review on 27th August 2022

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Posted 2 years ago

Many thanks for the review Alexander. It's great to hear that you have found footwear that helps to alleviate the pain from your hip. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

CheerfulSoles is rated 4.9 based on 1,241 reviews