CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,125 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,125 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 20th February 2024

281

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and good that l could order by a phone call .”

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Posted 6 months ago

Thanks Liz. We're always happy to help if you prefer to order over the phone. Kind Regards, Jo - Cheerful Soles

Posted 6 months ago

“Good quality, quick delivery Thanks”

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Posted 6 months ago

That's great to hear. Thanks for taking the time to review our service. Kind Regards, Jo - Cheerful Soles

Posted 6 months ago

“Lovely slippers - sturdy and lovely and furry!”

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Posted 6 months ago

Thank you! Kind Regards, Jo - Cheerful Soles

Posted 6 months ago

“This company were excellent, delivery quick and although the trainers didn't suit my feet and I returned the goods , the refund was promptly repaid. Thelma”

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Posted 6 months ago

Thanks for taking the time to leave a review for us Thelma. Shame that the shoes weren't quite right this time around. Kind Regards, Jo - Cheerful Soles

Posted 6 months ago

“Always a great service. Advice was given with regard to the best shoes for me as I have arthritis. Delivery very quick. I wouldn’t hesitate to recommend this company”

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Posted 6 months ago

Ah thanks Rosina. I'm really pleased to hear that the Joya Emma worked for you. Kind Regards, Jo - Cheerful Soles

Posted 6 months ago

“Nice shoes, bit wide at front but comfy.”

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Posted 7 months ago

Hi Lynda. Thanks for taking the time to leave a review. The Alegria Debra does indeed have a deep and roomy toe box. Lots of our customers find that this helps with any pain or swelling in that area. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“The sale price of the shoes was very good,but one pair had been worn a while,with a few creases on the leather,and slightly dirty soles.Perhaps you could describe them accordingly.But not a problem,i am happy to accept them at sale price.”

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Posted 7 months ago

Hi Beverley. Thanks for taking the time to leave a review. I am sorry to hear that your slightly disappointed with the condition of your shoes. I can assure you that all items are brand new and in the box and should have been checked prior to dispatch to you. I am however pleased that you managed to get these Joya shoes at such a good price in the sale as Joya are no longer producing the Emma Shoe. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“Really nice shoes which arrived quickly. Would definitely use this company again.”

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Posted 7 months ago

Thanks for taking the time to leave a review for us. It's great to hear that you are happy with your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“Very efficient online shop. Unfortunately I had to return the shoes this time . I had an acknowledgement of return and a quick refund. I will use this shop again.”

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Posted 7 months ago

Thanks Janet. Sorry that the shoes weren't quote right this time. Thank you for taking the time to leave a review for us. Kind Regards, Jo Cheerful Soles

Posted 7 months ago

“Excellent customer service. Two pairs fitted well but there is always an issue with sizing Joya's shoes and I should have done my homework better...size 40 is usually 7 but here is 6.5. Can't fault the staff, the prompt response followed up by a phone call. Highly recommended.”

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Posted 7 months ago

“Excellent service as usual, totally happy with that x”

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Posted 7 months ago

Thanks Mary, I hope that you like your new Joya Electra trainers. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“My Joya shoes arrived when expected and are very comfortable. Good customer service and good product.”

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Posted 7 months ago

Thanks for the review Jane. It's good to hear that you are happy with your new Joya Laura shoes. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“Stylish selection of rocker shoes. Great customer service!”

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Posted 7 months ago

Thanks for the review and I hope that you are happy with your new Waldlaufer H Sonja rocker sole shoes. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“I received my pair of Waldlaufer Helgo shoes last week hoping they would help with an arthritic toe. They felt a bit odd at first as there seemed to be a big drop between the heel and toe. However I removed the provided insole and found that a lot better. Early days yet but I think they will help me as the toe box is very roomy with the insole removed.”

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Posted 7 months ago

Many thanks for the review George. I hope that these shoes work for you as arthritis in your feet and toes can be very painful. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“Excellent shoes, great for my flat feet and athritas in ankle. Really comfortable.”

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Posted 7 months ago

That's great to know! Lots of our customers wear the Alegria styles as they have amazing arch support which is good for flat feet. Thanks for completing a review for us. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“They are a professional and understanding company that has outstanding shoes”

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Posted 7 months ago

Ah, thanks for your kind words. Best wishes, Jo - Cheerful Soles

Posted 7 months ago

“Two more excellent purchases from CheerfulSoles, can highly recommend them”

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Posted 7 months ago

Thanks for taking the time to complete a review for us Karen. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“Wonderful company, quick delivery and very helpful when exchanging.”

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Posted 7 months ago

Thanks for the review Julie. Glad we could swap the Kerri for the Verona for you. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“Extremely comfortable.”

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Posted 7 months ago

That's great to know Tracy. Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“As a non UK resident, I have bought JOYA shoes online many times. Shoes are delivered without damage all the time. Customer Service is wonderful and I received replies to all my queries.”

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Posted 7 months ago

Ah thanks Bee, it's always a pleasure and I'm happy to hear that your shoes arrive promptly. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

CheerfulSoles is rated 4.9 based on 1,125 reviews