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Charles Clinkard Reviews

4.8 Rating 52,210 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,684
 Metrics Info
4.8
Based on 52,210 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
H
Verified Buyer
“Absolutely beautiful boots husband delighted with them. 5 ⭐ stars for comfort and looks. Will definitely use your company again for future purchases”
Helpful Report
Posted 2 months ago
Mrs
Verified Buyer
“Absolutely love my sandals. Just what I wanted for my holidays.”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“Great shoes, delivered with the minimum of fuss”
Helpful Report
Posted 2 months ago
P
Verified Buyer
“Wanted a pair of easy to fasten shoes(no laces). Had Josef Seibel brand before. Shoes are very stylish and comfortable. Very pleased. Delivery chap left them on doorstep which i did not like. Bit risky.”
Helpful Report
Posted 2 months ago
D
Verified Buyer
“Ordered shoes from shop, wrong ones delivered. Returned them to the shop, new till system in operation, took ages to sort out. Shop had no Internet as well.”
Helpful Report
Posted 2 months ago
Thank you for taking time to leave feedback. I am very sorry to hear that you had a negative experience with this order. As part of our policy we aim for all orders to be checked for quality and accuracy, so it is disappointing to hear you received the wrong item. While the new till system can lead to the occasional trial and error issue, I appreciate that this is disheartening from a customer perspective when it causes problems with your return process. We appreciate your patience in this situation and hope that the store was able to provide good service despite any technical difficulties. Kind Regards, Sophie - Customer Services
Posted 2 months ago
K
Verified Buyer
“I purchased a pair of boots, a pair of sandals and a pair of trainers in the sale. £82.50 fir the lot! They cane beautifully packaged, each wrapped in tissue paper and a lovely box. Service was excellent- super speedy delivery. Very pleased with all my purchases.”
Helpful Report
Posted 2 months ago
S
Verified Buyer
“Ordered shoes for the first time with this company during the festive season. I was kept informed regarding delivery. The parcel was delivered efficiently on the date advised by their polite courier partner. Very happy with the overall service (and my shoes!)”
Helpful Report
Posted 2 months ago
E
Verified Buyer
“I was impressed with the choice of trainers available and the ease of ordering. The shoes arrived within a very short time and were exactly as described and pictured. Sadly for me however, they were too narrow and have had to be returned. The returns process was easy too, clearly explained and at a reasonable cost.”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“Arrived in good time and a great price.”
Helpful Report
Posted 2 months ago
R
Verified Buyer
“Online ordering - got what I wanted In-store not helped left”
Helpful Report
Posted 2 months ago
S
Verified Buyer
“Had to return boots as they were a narrow fit . Always disappointing to have to finance returns . It renders online shopping high risk and means I won’t bother ordering in future - especially footwear which can be so hit and miss . I don’t abuse the system by ordering several pairs and feel a free label would represent good customer service .”
Helpful Report
Posted 2 months ago
Thank you for taking time to leave a review. While our returns policy does state that customers are asked to cover the cost of the returns postage on all orders unless a manufacturing fault is present, we do appreciate customer feedback and will take note of your comments. Should you continue to shop online with us I hope you are able to find a pair of boots that are a suitable fit. Our Customer Service team is happy to help should you require any advice on fitting. Kind Regards, Sophie - Customer Services
Posted 2 months ago
E
Verified Buyer
“Really pleased with purchase”
Helpful Report
Posted 2 months ago
L
Verified Buyer
“Great service, item at great price”
Helpful Report
Posted 2 months ago
G
Verified Buyer
“Charles Cinkard was the only supplier I could find for the boots I wanted. Navigating the website and ordering was straightforward. I was impressed with both the free delivery and the prompt delivery of my order. The boots were well packaged with a slip to return them if they were not right. Will use Charles Cinkard to order my boots again!”
Helpful Report
Posted 2 months ago
H
Verified Buyer
“Boots arrive well packaged and they are so comfy. PERFECT”
Helpful Report
Posted 2 months ago
J
Verified Buyer
“Beautiful long suede boots Packed & arrived in perfect condition”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“I purchased a pair of Regarde Le Ciel boots in the Sale, beautiful boots, soft leather, very comfortable and a very good price. A satisfied customer.”
Helpful Report
Posted 2 months ago
C
Verified Buyer
“Excellent choice of shoes. Affordable prices. Ordering my shoes was very easy. Delivery was quick and well packaged. Charles Clinkard is my first choice when I’m looking for shoes.”
Helpful Report
Posted 2 months ago
J
Verified Buyer
“Very disappointed with how long my order took to come as I wanted to wear them over Christmas and they didn’t arrive in time also the box is all damaged and the boots already have creases on them.”
Helpful Report
Posted 2 months ago
Thank you for taking the time to leave your review. I'm sorry to learn that you're disappointed, please accept my apologies. As suggested, this order was dispatched after Christmas on this occasion due to our seasonal cut-off. Your order was placed late afternoon on the 22nd December, which, unfortunately, fell outside the final dispatch window. If you're not completely happy with your purchase, and they remain unworn outside, we can look into changing them for you. I'll pop some notes on your account, but please call Customer Services on 0345 241 7742 to arrange this. I hope this information helps you. Kind regards, Rosie | Customer Services
Posted 2 months ago
J
Unverified Reviewer
“Purchased a fabulous pair of shoes from your store at East Bridgford Garden Centre. Lesley was very helpful.”
Helpful Report
Posted 2 months ago
Charles Clinkard is rated 4.8 based on 52,210 reviews
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