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Charles Clinkard Reviews

4.8 Rating 51,875 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,197
 Metrics Info
4.8
Based on 51,875 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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D
Verified Buyer
“Great firm to deal with, & always able to speak to someone if you have a question or need advice. Great delivery service keeping you informed about your order. Only £2.30 to buy a return (tracked) label for your parcel if you decide to return for any reason. This year I returned slippers that had split in the first week of wearing, these were very quickly replaced. I am a long-term Charles Clinkard shopper, because they sell all the makes & colours of footwear & accessories that I like.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Good service. No problem. Good fit. Came quickly.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Boots arrived next day after ordering them very good service.”
Helpful Report
Posted 1 year ago
B
Verified Buyer
“Prompt service delivered exactly what I wanted”
Helpful Report
Posted 1 year ago
Mrs
Verified Buyer
“Excellent help with telephone order Delivery very good too”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Excellent quality shoes, easy website to navigate, timely delivery”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“I ordered Startrite first Chelsea boots for my granddaughter after her feet were measured . The boots were delivered within a few days and tried on in my local store. The ordering process was very easy.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Got what I won’ted super fast was recommended by a friend”
Helpful Report
Posted 1 year ago
S
Verified Buyer
“Good service and quality of items. Use of website and particularly returns procedure could be easier or clearer to navigate.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Polite helpful staff at the Summertown, Oxford branch.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Really comfortable and great looking/ fitting footwear”
Helpful Report
Posted 1 year ago
C
Verified Buyer
“Nice efficient company to deal with”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“I have bought from Charles Clinkard before and couldn't remember the name. I was over the moon when Amazon directed me there again. As I am an amputee, zipped boots are a must so they were added to my basket. Trainers/classy flats were then added. I won't be forgetting the name again!! I bow down to you!”
Helpful Report
Posted 1 year ago
D
Verified Buyer
“I was well impressed with the web site, decided to get my shoes delivered to the store. Email to let you know purchase had arrived staff are on their game enjoyable experience well done.”
Helpful Report
Posted 1 year ago
G
Verified Buyer
“There was a wide range of boots to choose from but I informed the assistant who served me about my difficult feet (wide with a high instep) and she worked very hard to find something suitable. She was patient, friendly and professional despite serving a number of customers at once. It was a successful shopping experience for me.”
Helpful Report
Posted 1 year ago
T
Verified Buyer
“Service was excellent in the Eldon Square store. They didn’t have the size I required but ordered them online for me and arranged delivery to my home address. A couple of minus points….. I could have got an extra 10% off if I had ordered direct….the delivery via Royal Mail was chaotic.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Excellent, good value for money”
Helpful Report
Posted 1 year ago
N
Verified Buyer
“Very efficient and easy to deal with company. Excellent products but unfortunately small on my feet. Returned money was prompt and efficient.”
Helpful Report
Posted 1 year ago
T
Verified Buyer
“Beautiful slippers but sadly too big.”
Helpful Report
Posted 1 year ago
L
Verified Buyer
“I ordered the Frank Wright Armstrong Mens Chelsea Boots for £60, which was delivered to me on 30th November. Today, on their very first wear, I discovered that the soles of both shoes are damaged. My role is primarily desk-based, and I only walked approximately 2,800 steps today, with about 300 of those steps taken outside the office. This limited use highlights the unexpected inferiror quality issue. Got in touch with Customer services, send them photos the next morning and they have asked to send it back to investigate and they now need 3 / 4 working days to investigate and get back to me. This is a festive time, with so many parties around and now I have to wait for the team ti investigate which can be done in just a day.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave a review on your recent purchase. I am sorry to see the damage that has happened after just one wear. It is our standard procedure to see the shoes to accurately assess and decide on the next steps. I apologise if you are unhappy with this the timeframe but please be assured our returns team work hard to have orders processed as quickly as possible. Once your order has been received we will contact you advising the next steps. Kind regards, Hannah, Customer Services
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 51,875 reviews
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