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Charles Clinkard Reviews

4.8 Rating 53,066 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
49,729
 Metrics Info
4.8
Based on 53,066 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

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S
Verified Buyer
“Very pleased wth these slippers. Excellent fit, comfortable, very good quality & fluffy pom poms. What more could a girl need?”
Helpful Report
Posted 1 year ago
T
Verified Buyer
“Ordered online and was able to return to a store. The assistant dealt with my return and reorder. Friendly, professional. Great experience”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“great service but disappointed in the quality of the shoe for the money i paid. Scuffed leather and leather missing,”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us a review. I sincerely apologise for the condition of your order. I can't see that we have been contacted regarding this but of course would be happy to help. A member of our Customer Service Team will be in touch to advise the next steps and hope we can rectify this swiftly. Kind regards, Hannah, Customer Services
Posted 1 year ago
A
Verified Buyer
“Excellent service. Prompt dispatch and delivery.”
Helpful Report
Posted 1 year ago
M
Verified Buyer
“Very reliable service . Prompt delivery and easy returns . Good selection of footwear.”
Helpful Report
Posted 1 year ago
R
Verified Buyer
“Item was exactly as described and delivery was very quick”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“During a visit to the Keswick branch I bought a pair of shoes but because they didn’t have my size they ordered them from their warehouse and had them sent to my home free of charge . Great service and the staff were lovely .”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“The bag and pumps were exactly what I’d hoped and they arrived quickly. Very happy.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Although I found your shoes to be of high quality, I will not shop online again. After foot surgery I am not an easy fit so often need to reorder. But as you do not do free returns, I cannot afford to continue with your company.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to write a review. Whilst at this time we are unable to offer free returns, we do provide a free delivery option and I am glad you were happy with the quality of our shoes. If you use the returns portal on our website, we have a Royal Mail label for £3.20 to give our customers a reasonable price. We also have shops across the country where online orders can be taken to for exchanges and refunds. Kind regards, Hannah, Customer Services
Posted 1 year ago
G
Verified Buyer
“Sandal look beautiful very comfortable and the service was great . Item received within the stated time and packed well. Thank you I'm very happy”
Helpful Report
Posted 1 year ago
P
Verified Buyer
“Warm welcome in store, with the ability to try on. When chosen colour not available in my size I opted for home delivery. Everything was very good.”
Helpful Report
Posted 1 year ago
D
Verified Buyer
“Items were delivered to the nearest Clinkard shop in good time where I was able to try these and select the ones I was happy with. The assistant processed my credit for the items that were not suitable with no difficulty.”
Helpful Report
Posted 1 year ago
C
Verified Buyer
“Ordered slippers and was sent two different slippers had to complain to get the slippers I originally ordered and now I don’t like them much as they have hard heels and tip you forward”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave your feedback. It's disappointing to learn about your experience, and that when you received the correct item, you're unhappy with them. If they're unworn & in a saleable condition, you can return them to us and we'll change them for you. Please contact Customer Services on 0345 241 7742 or reply to this response. Apologies for the inconvenience caused on this occasion. Kind regards, Rosie | Customer Services
Posted 1 year ago
I
Verified Buyer
“Having spotted and tried shoes in Charles Clinkard Newbury shop, my size was unavailable in my preferred colour. The helpful assistant suggested ordering them for delivery to my house. They duly arrived on my doorstep the following morning. Perfect fit and impressive delivery. I will be back. The shop has a wide selection of high quality shoes & boots. My favourite shoe shop.”
Helpful Report
Posted 1 year ago
W
Verified Buyer
“Every thing was east to do”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“The shoes you sent were too small”
Helpful Report
Posted 1 year ago
Thank you for your review. I’m sorry to hear that the shoes you received were not the right fit. Sizing can differ between brands and we have a range of other walking boots that you may find are better suited. Unfortunately, this is the largest size available for Grisport Waking Shoes but please be assured, your return has been received and a full refund processed. Kind regards, Hannah, Customer Services
Posted 1 year ago
K
Verified Buyer
“Bought numerous pairs of shoes over the years both myself and my late husband d. Staff always friendly and helpful. Shoes arrived on the Wednesday and ordered late Monday afternoon.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Although the shoes that I ordered did not fit the prompt service received was excellent.I will definitely order from them in the future.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“A wonderful selection of quality shoes for every occasion and made to last - from classic styles to quirky. The service is amazing - shoes despatched very quickly!”
Helpful Report
Posted 1 year ago
V
Verified Buyer
“I paid for express delivery, that did not happen. DPD claimed they tried to deliver my sandals last Tuesday 2nd June, when they did not. We were in all day and our Ring camera showed no evidence of them trying to make a delivery. Please refund my delivery fee.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us a review. Our dispatch team sent your order within the promised timeframe but I am sorry to hear about the experience you had with our courier. As goodwill, we have issued a refund for the postage to apologise for any inconvenience caused. I cannot see any correspondence to show we were made aware of this issue, but please be assured we have passed your feedback along to DPD. We hope to see you again and our Customer Service Team can be reached by phone, email and live chat 7 days a week if you ever have any queries or issues. Kind regards, Hannah, Customer Services
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 53,066 reviews
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