Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,751 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 28th June 2025

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Charles Clinkard 5 star review on 11th April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, after constant visits to my local Charles Clinkard store without success, I was so pleased when my size was eventually available online. Sadly, the front of the left trainer has a black scuff mark but because I have waited so long for these trainers I have had to accept these less than perfect, expensive trainers”

Helpful Report

Posted 2 years ago

Thank you for your review, We were very pleased to hear that you found the shoes that you were looking for. We would have happily exchanged these for you had we known that there was a problem. Please can you send an image of the marks to us at sales@clinkard.co.uk along with your order number? We may be able to adjust the price a little for you? Kind regards, Janice - cusotmer services

Posted 2 years ago

“Very nice shoes when they arrived,but the delivery was not good, with several "sorry we missed you" messages when they were trying to deliver tother wrong address.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you had a problem with the delivery. As we do not have our own courier we pay a delivery service to collect and deliver for us. This is either DPD or Royal Mail and if you have a preference, you can let us know we can use the one of choice. I am sorry that you were let down and disappointed on this occasion. Kind regards, Janice - customer services

Posted 3 years ago

“Box and packaging very tatty like it has been used before both sandals and box”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you felt that the sandals had been used. Sometimes we may have a customer who will order two for size and return one pair but these should be checked upon return and again at dispatch to ensure that they are unworn. Please call us on 0345 241 7742 (only a local rate charge) or email at sales@clinkard.co.uk so that we can look into this issue for you. I would have like to have called you but unfortunately, there is no contact number on your order. Kind regards, Janice - customer services

Posted 3 years ago

“Ordered 2 pairs of sandals. One pair ok and as described. Other pair completely wrong. Label on the shoebox is correct to what I ordered but inside is completely different pair of shoes to item ordered. Obviously no one has bothered to look inside the box before despatch. Spoke to nice lady on telephone who is sorting this out for me but this shouldn’t have happened in the first place. Basic checking required”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that this has happened, you are right that orders should be checked before dispatch and apologise sincerely that on this occasion you have been let down. Thank you for allowing us to have our error corrected, and we hope that you are happy with the replacement pair. Please be assured that we will let our dispatch team know and ask them to be more careful to avoid disappointment to others. Kind regards Janice - customer services

Posted 3 years ago

“Product excellent. Delivery bungled and suspect. Item not delivered despite confirmation that it had been. Finally arrived after several conversations with carrier.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you had a problem with the courier. We do use DPD and Royal Mail and would certainly have been in touch with them on your behalf had we known of any problem. I am pleased to hear that you now have your order and apologise sincerely for any inconvenience caused. Thank you for your rating on our website and for letting us know that you are happy with the product. Kind regards, Janice - customer services

Posted 3 years ago

“Good looking shoes but I was disappointed with the sizing - they came up very small so I had to return them requesting a larger pair. I hope they are a better fit- if not I will not order from this site again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that this lovely shoe was on the small side for you and do hope that you find the next size a better fitting for you. You can take items to a Charles Clinkard store if you prefer rather than having to post them back to us. You do have up to a year to return items, so long as they are unworn and they can refund or arrange an exchange for you. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 3 years ago

“I ordered a pair of Gabor mules from Charles Clinkard. When they arrived, they were much too big more like a 7 than a 61/2. I was very disappointed. Having said that, they had a good selection of shoes. I would be loathe to order from them again as I had to pay return postage.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that the shoes that you ordered did not fit and needed to be returned. You can take them back to a Charles Clinkard store if you have one near to you, and we allow up to 365 for you to do this. We do deliver free of charge but do ask customers to cover the cost of returns if they send them back by post. If an exchange is needed, w would again cover the cost of postage to you. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 3 years ago

“I have bought from Charles Clinkard before and would have recommended them. This time we had to go through the nonsense of the courier (DPD) sending me a note to say that he couldn’t find the house when we were in - my shoes were finally delivered in ripped packaging 3 days later. As with many others, we have increased our buying on line and have never had a problem with delivery. I know that couriers are having problems with fuel costs and in rural areas are bundling drops together. Beware DPD Charles Clinkard - they will let you down.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you have had a problem with your delivery. We do use either DPD or Royal Mail, if you have a preference, if you could let us know, we can add a note to send out with the courier of choice. We do find as a general rule that DPD is s very reliable service and rarely let us down, we apologise sincerely that on this occasion, they have let you down. Kind regards, Janice - customer services

Posted 3 years ago

“Firstly I loved the trainers, very comfortable and suit my needs perfectly. However, on arrival, the box was bashed in and the shoes had nothing inside them to pad them out, so one of the heels was squashed in too. However, because I liked them so much I was able to get them back into shape and inserted shoe trees as normal. I also had another box to keep them in. I only mention this because you have asked for a review of my experience with your company. I find it strange that shoes are despatched with no tissue and card inside them.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear about the packaging of your shoes, they should be checked before dispatch and be presented nicely. It may be that the shoes have been taken from the box for someone to try on, or been on display within a store. we do apologise that the shoes were not re-packaged and hope that it does not spoil your enjoyment of the item. Please be advised that we will let our dispatch team know of your disappointment and ask them to be more careful to avoid disappointment with other customers. Kind regards, Janice - customer services

Posted 3 years ago

“I was promised a £5 voucher code for signing up. It never arrived and when I phoned I was given a code to use for my next purchase (which will NOT be happening). Poor service. Not good enough.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that your discount for signing up with us did not apply and have refunded the £5 back to you today. I apologise sincerely for any disappointment and inconvenience. Kind regards, Janice - customer services

Posted 3 years ago

“The young staff need training and need how to listen and communicate with clients”

Helpful Report

Posted 3 years ago

Hello Thank you for taking the time to contact us. If possible, please can you email some further information regarding your recent experience to sales@clinkard.co.uk? We look forward to hearing from you. Kind regards, CC Customer Services.

Posted 3 years ago

“Shoes were uncomfortable and looked cheap with plastic straps...when paying over £100 I would have expected leather.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you found these shoes not up to your expectations and I can see that you returned them for a refund. We do hope that you find something that you like better and thank you for your comments. Kind regards - Janice customer services

Posted 3 years ago

“Excellent service only negative is the shoes I ordered described as Reiker extra wide were ,in my opinion, at best wide fit. That is not a critisim of Clinkard but perhaps Reiker.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you found the shoes to be unsuitable for your requirements and do hope that you find something that is a better fitting for you. With regards to our service, thank you so much for your comments and we look forward to seeing you again in the future. Kind regards, Janice - customer services

Posted 3 years ago

“I visited Charles Clinkard at Chichester. Staff were extremely helpful. However the fact that there was only one till meant that anyone with a return and a purchase took some time as the machine was very slow. I am sure that a shop this size and being busy should have two tills to avoid queues forming. Sylvia and Daniel were very helpful.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear that you found the process within the store to be slow and have passed your comments on to the area manager to see if there is anything that we can do to help. We welcome your comments and hope that you find that if you visit the store again, you find that things move a little quicker. Thank you also for your comments about the staff, we will pass your comments to them too. Kind regards, Janice - customer services

Posted 3 years ago

“I would like to unsubscribe to Charles clinkard , I did not request to be put on the site please can you take me off your site”

Helpful Report

Posted 3 years ago

Thank you for your review. You may have signed up with us without realising as you were browsing, because your email address had been added. I have taken this off our system for you and also contacted marketing so that they can take you off their system too. Kind regards, Janice - customer services

Posted 3 years ago

“The boots I ordered were delivered in good time but when I tried them on they were too small. There was no larger size available. This meant I had to pay for delivery twice - a costly experience and no nice boots to wear!!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that we did not have the size that you would have liked in exchange. Concerning delivery, there is a free standard delivery service, however, your order choice was for an express delivery chosen for £3.99. We do hope that you find a boot that you like as much that is a better fit. Kind regards, Janice - customer services

Posted 3 years ago

“Quick and efficient delivery, easy ordering. But I was disappointed to have to pay for returns. My mum is 89 she walks a mile or so everyday so needs good shoes. She cannot really get to the shops.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that the shoes were not suitable for your mother. About returns, we do deliver free of charge and if an exchange is needed we cover the postage to you again, however, we do ask customers to return to one of our Charles Clinkard stores or to post back at their own cost. We do consider customer comments and will put your thoughts forward. I do hope that you find something more suited to your mother's needs. Kind regards, Janice - customer services

Posted 3 years ago

“The shop is always chaotic never enough staff to serve, I avoid sale time as it turns to a jumble sale, I needed sandals for an event I was attending , couldn’t get any help so left, bought from another shop, got home they were £30 cheaper on line your shoes are great quality but I will be buying on line”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are disappointed to hear of your recent experience in one of our stores. Your feedback will be forwarded directly to the team and we hope you will continue to purchase from Charles Clinkard. If we can offer assistance please do not hesitate to contact us on 0345 241 7742 or send over your enquiry to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Average shoes, company spam email constantly after purchase. Beware.”

Helpful Report

Posted 3 years ago

Thank you for your review. These Ecco shoes are very popular with customers and we are sorry that you find them to be average. You can return unworn if you would like to send them back for refund. If you wish to opt out of marketing please email us at sales@clinkard and we can ensure that your email address is removed. There should actually be a link on any mail sent so that you can do this easily. I hope that this information is of help. Kind regards, Janice - customer services.

Posted 3 years ago

“Love the selection available and quality from Clinkards - unfortunately where they let themselves down is in not providing free returns this means if the item is available elsewhere with free returns policy I would shop there”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are pleased to hear you enjoy the selection we offer however are disappointed with your comments regarding our returns policy. The comments have been passed onto the relevant team and we appreciate all feedback whether positive or negative as this helps the company going forward. If we can assist please do not hesitate to contact us via the link - https://www.charlesclinkard.co.uk/contact-us-i3 Kind Regards Nicola-Customer Services

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 49,751 reviews