Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,998 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From email to say my order was on it’s way, it took a further 6 days for it to arrive at the store….. too long. I rang store twice within that time and can’t fault the staff there. Would think twice about using ordering service again”

Helpful Report

Posted 2 years ago

Thank you for your review. Your order was dispatched on Tuesday 9th August and would have been in the store on Thursday the 11th of August. If there was a delay, we sincerely apologise, we have a van that goes to Newcastle 3 times a week to deliver so do not know what the hold up might have been. This is not the normal time scale and once your dispatch email is sent, the store should contact you within two days to let you know that your order has arrived. We thoroughly apologise for your inconvenience and do hope that you were happy with your item. Kind regards, Janice - customer services

Posted 2 years ago

“I ordered a pair of Bugatti shoes. They sent the old model not the new model shown on their site, that I ordered. It arrived with a hand written model number on the side!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you did not receive the shoe that you ordered and will look into this. The image on the website should show the shoe that will be sent and we thank you for bringing this to our attention. We apologise for your inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“Do you do narrow fit on footwear S most of the shoes on sale everywhere are standard or wide fit”

Helpful Report

Posted 2 years ago

Thank you for your review. At the present time, there is little in a slim fitting, however I have added some links (you may need to copy and paste) that will take you straight to the slim items that we have at the present time. https://www.charlesclinkard.co.uk/women-c1/trainers-c5/narrow-t6 https://www.charlesclinkard.co.uk/women-c1/sandals-c4/narrow-t6 https://www.charlesclinkard.co.uk/women-c1/shoes-c2/narrow-t6 https://www.charlesclinkard.co.uk/women-c1/boots-c3/narrow-t6 I hope that this helps. Kind regards, Janice - customer services

Posted 2 years ago

“I did not want to pay for fast delivery but I was charged for it. I placed my order on Friday 5th August. The shoes arrived on Monday 8th August. I am sure you will agree this was not fast delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review. You can opt for free standard delivery which is a dispatch within 5 working days maximum, express which is within 3 working days and is £3.99 or overnight delivery which is £5.99. Your order express delivery chosen as the option. All options state this is for working days, you placed the order on a Friday and had delivery on Monday. I am sorry to hear that you were unhappy with this and did not feel that this was a speedy service. Kind regards, Janice

Posted 2 years ago

“I recently purchased a pair of shoes online, I am not new to Charles Clinkard either purchasing online or in-store and have always found the service exceptional. Unfortunately this time their service fell short, the shoes arrived undone which straight away told me these had been worn. On closer inspection, they were marked both on the inner lining and the sole. When tried on the back was baggy and would have required additional holes to ensure a good fit. Unfortunately, the pair that was received in their place are marked too, so will need to be returned.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sincerely sorry to hear of your experience and that you feel the shoes have been worn. Sometimes we may have a return where people have ordered two sizes for fit and they may be re-sold when they come back as they are still new. However, these should be checked upon their return and again at the point of dispatch to check that they are as new. I apologise on this occasion that we have let you down. Please contact us on 0345 241 7742 and we can best advise how to return at no cost to yourself. Kind regards, janice - customer services

Posted 2 years ago

“Recently bought a pair of espadrilles of you I’m a size 6 unfortunately they were very narrow so I needed a 61/2 I noticed you don’t do half sizes so I had to return very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you found these shoes to be too narrow. As a Company, we stock many brands, some of which do have half sizes. We do hope that you find something that you like as much which is a better fitting for you. Kind regards, Janice - customer services

Posted 2 years ago

“Liked the shoes but one of them had been worn as it was dirty on the bottom, I expected a brand new pair.”

Helpful Report

Posted 2 years ago

Thank you for your review. Sometimes, our shoes may have been tried on by a customer in a store. We apologise if this has taken away the enjoyment of receiving your shoes and can assure you that the shoes are new. Kind regards, Janice - customer services

Posted 2 years ago

“Amount of products and brand choices were very good as was the prompt delivery. The reason for 3* review is that it cost £18 to return the unwanted shoes as I didn’t realise return P&P wasn’t included and I’d ordered multiple shoe sizes. My own thought for not reading the T&Cs! Hopefully though this review will stop someone else getting caught out!”

Helpful Report

Posted 2 years ago

Thank you for your review. You can take any items back to a Charles Clinkard store or return them by post. There is a link to collect+ on our website where you can return up to 10 kilos for just £4.49 allowing you to return multiple items if needed. You can send back via Royal Mail second class and pay a little extra for tracking which keeps the costs low, however, if you choose a next-day service, signed for then this will bump the costs up. I hope that this may help you for future reference and for any others wishing to return several items to us. Kind regards, Janice - customer services

Posted 2 years ago

“Always liked this company, shoes are nice, a bit on large side. Experience let down by courier when i received a text saying i wasnt in and had to collect from the store. I was most definately in. ????”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sincerely sorry that on this occasion the courier has let you down. Unfortunately, we do not have our own courier and use an external service. We do hope that you are happy with your order, Kind regards Janice - customer services

Posted 2 years ago

“Good product, but slow to ship and no emailed order confirmation.”

Helpful Report

Posted 2 years ago

Thank you for your email. Your order was dispatched on the free standard delivery service which is delivered within 6 working days. We also have an express service for £3.99 and a next day service for £5.99 on orders made before 5pm. I can see that an order confirmation and also a delivery notice was emailed to you, so we are sorry to hear that you did not get these, it may be that they are in the spam folder. We are pleased to hear that you are happy with the shoes. Kind regards, Janice - customer services

Posted 2 years ago

“VAT was added extra also on postage.”

Helpful Report

Posted 2 years ago

Thank you for your review. The price shown is the price charged, however, the invoice will show you which part of the price was VAT, it is not charged on top of the price that the item is advertised at. I hope that this clears up any misunderstanding. Kind regards, Janice - customer services

Posted 2 years ago

“Very expensive to return if not right fit”

Helpful Report

Posted 2 years ago

Thank you for your review You can take an order back to any Charles Clinkard store, or you can return by post. There is a link on our website to Collect + which allows you to send up to 10 kilos back for £4.49, or you can use any postal service of your own choice. Royal Mail charges about £2.85 for a second class return and you can get tracking for approximately 80p more. You can of course pay up to £11.50 if you opt for a next day signed for service, but you do not need to do this. This may help for future reference. Kind regards, Janice - customer service

Posted 2 years ago

“The trainers are exactly as expected, by all the packaging was damaged”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that the packaging was damaged. The box is there to protect the shoes and we hope that it did its job. We are pleased to hear that you like the trainers. Kind regards, Janice - customer services

Posted 2 years ago

“I paid for express delivery so expected the parcel to arrive a day earlier than it did. It would not have mattered if I had not needed the sandals for my holiday in which case I would not have paid for express delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review. Orders that are placed as express are dispatched within 3 working days (sometimes sooner). Your order was placed on a Thursday and sent out on Monday with an overnight service so was on time as weekends do not count as working days. We do also have a next-day service but the item has to be already in our warehouse here to be able to enable us to do that. I am sorry that you thought that the delivery would have been the day before. Kind regards, Janice - customer services

Posted 2 years ago

“Pleased with the product and reasonably quick delivery. Thankfully the shoes fitted well because l was dismayed to discover that a return would be at my own expense. This would deter me from ordering again.”

Helpful Report

Posted 2 years ago

Thank you for your review. Our delivery service for orders over £40 is free and if an item is returned within 2 weeks, and standard postage was charged if an order was £40 or under, the postage is refunded. Rather than posting back, you can take an item back to a Charles Clinkard store if you have one close to you, this would not incur any charges to return. I can see though, that you do not have one close to yourself. You can also use a second class service via Royal Mail, added tracking is only about 80p extra. It is up to the individual if they would like to pay more and have a premium service, but a shoe this size can cost as little as £2.85 to return. If an exchange is required, we would again cover the postage cost of the item sent to you. I hope that this information is of help. Kind regards, Janice - customer services

Posted 2 years ago

“Bought myself and my daughter sandals and waited for them both to arrive in store before collecting them. Only for my daughters to arrive Tuesday and be told Thursday that mine is out of stock and be refunded.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sincerely sorry that this has happened and apologise for your inconvenience. Sometimes demand can outstrip supply and although we try to keep updated with stock, it can occasionally mean that we cannot fulfil an order. We hope that you find something suitable for your requirements and we are sorry. Kind regards, Janice - customer services

Posted 2 years ago

“I went to pick up an order through click and collect, 2 pairs of boys trainers. On opening the boxes one was not the pair I ordered. They had obviously been put in the wrong box, and not been checked by anyone. When she went it see if she could order the correct pair they were now out of stock. I wasn't really offered an apology or any sort of compensation. The wrong trainers happened to be the exact pair my son already had but in bigger size. I said I would take them for now just to avoid me having to look again and pick up again. Son didn't really want the same trainers again but will probably end up keeping them due to not being able to find any others. I do feel the customer service here was not great.”

Helpful Report

Posted 2 years ago

Thank you for your review. I apologise sincerely that you were sent the incorrect item and that we do not have stock to be able to exchange for you. If you would like to return them unworn for full refund, we would be happy to do this for you. Orders should be checked before going out, and I am sorry that on this occasion we have let you down. Kind regards, Janice - customer services

Posted 2 years ago

“Unfortunately, after constant visits to my local Charles Clinkard store without success, I was so pleased when my size was eventually available online. Sadly, the front of the left trainer has a black scuff mark but because I have waited so long for these trainers I have had to accept these less than perfect, expensive trainers”

Helpful Report

Posted 2 years ago

Thank you for your review, We were very pleased to hear that you found the shoes that you were looking for. We would have happily exchanged these for you had we known that there was a problem. Please can you send an image of the marks to us at sales@clinkard.co.uk along with your order number? We may be able to adjust the price a little for you? Kind regards, Janice - cusotmer services

Posted 2 years ago

“Very nice shoes when they arrived,but the delivery was not good, with several "sorry we missed you" messages when they were trying to deliver tother wrong address.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you had a problem with the delivery. As we do not have our own courier we pay a delivery service to collect and deliver for us. This is either DPD or Royal Mail and if you have a preference, you can let us know we can use the one of choice. I am sorry that you were let down and disappointed on this occasion. Kind regards, Janice - customer services

Posted 2 years ago

“Box and packaging very tatty like it has been used before both sandals and box”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you felt that the sandals had been used. Sometimes we may have a customer who will order two for size and return one pair but these should be checked upon return and again at dispatch to ensure that they are unworn. Please call us on 0345 241 7742 (only a local rate charge) or email at sales@clinkard.co.uk so that we can look into this issue for you. I would have like to have called you but unfortunately, there is no contact number on your order. Kind regards, Janice - customer services

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 48,998 reviews