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Charles Clinkard Reviews

4.8 Rating 51,815 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,085
 Metrics Info
4.8
Based on 51,815 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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S
Verified Buyer
“Quick delivery, excellent price and good fit, will use again.”
Helpful Report
Posted 11 months ago
R
Verified Buyer
“Excellent service as always, good quality shoes, arrived earlier than expected, would order from Charles Clinkard again .”
Helpful Report
Posted 11 months ago
K
Verified Buyer
“Excellent choice available Easy ordering Safe payment process Delivery choices good Excellent service all around Shoe quality is excellent Would definitely purchase again from this company Many thanks”
Helpful Report
Posted 11 months ago
A
Verified Reviewer
“It’s the service I am giving 5 stars for. I tried to obtain a particular trainer from the Leeds store for my holiday 4 days away. When it wasn’t in store Alexandra sourced them and arranged DPD delivery for next day. Unfortunately when they arrived they were the wrong colour. I spoke to Hannah at customer services and she sent me a PDF returns label to send them back and reordered the correct colour also coming from another store. I am so happy to report (somewhat amazingly) that they did arrive the next day and I am one very happy customer. I will now have very comfortable feet on holiday. Charles Clinkards really did go above and beyond to help where I know a lot of others wouldn’t have even bothered. Top marks!😀”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“Great selection of footwear and staff are ver knowledgeable about the different brands they sell”
Helpful Report
Posted 11 months ago
B
Verified Buyer
“Reliable service from Clinkards.”
Helpful Report
Posted 11 months ago
V
Verified Buyer
“A very good collection of footwear. Such prompt service. It was a pleasure shopping at CC.”
Helpful Report
Posted 11 months ago
G
Verified Buyer
“The website is really easy to use and my shoes arrived quickly- really good experience”
Helpful Report
Posted 11 months ago
C
Verified Buyer
“Easy site to order from,quick delivery well packaged.The shoes themselves were fantastic extremely well made I got 9.5 as I hover between 9 or 10 depending on brand and the fit was spot on.”
Helpful Report
Posted 11 months ago
Mr
Verified Buyer
“Charles Clinkard are an established retailer of shoes with locations all over”
Helpful Report
Posted 11 months ago
Mrs
Verified Buyer
“Excellentservice”
Helpful Report
Posted 11 months ago
M
Verified Buyer
“Purchases are always on time, always neatly & sensibly packed.”
Helpful Report
Posted 11 months ago
J
Verified Buyer
“First class service all round”
Helpful Report
Posted 11 months ago
C
Verified Buyer
“Great experience. Clarks shoes, half RRP price and delivered with tracking. Very happy, first port of call for toddler shoes going forward. Thank you!”
Helpful Report
Posted 11 months ago
V
Verified Buyer
“Received my shoes on time as promised and pleased with the service.”
Helpful Report
Posted 11 months ago
K
Verified Buyer
“Excellent service, very efficient delivery timescale”
Helpful Report
Posted 11 months ago
L
Verified Buyer
“Prompt delivery, arrived when it was meant to. Easy website”
Helpful Report
Posted 11 months ago
S
Verified Buyer
“Fantastic quality ladies boots.”
Helpful Report
Posted 11 months ago
E
Verified Buyer
“Disappointed... I'd bought online before and was delighted, however i wasn't so lucky this time. Firstly I didn't get the promised text when they arrived at the shop for pickup. When I phoned to check I was told the package had been there 7 days. I collected today, being in a hurry I put the package in the car. When I got home I noticed the package had already been opened at the bottom and taped up. on opening the box I noticed the reinforcing cardboard wasnt in the boots and no protection in them whatsoever. On further inspection I noticed they'd both been laced up like the'd both been tried on. There were multiple price and reduction labels stuffed in the toe of one boot. I would expect ordering online I would get "new and untried" boots and not well shop soiled boots that needed polishing to remove marks to make them look something like new before wearing them to go out. as the package had been opened and stuck up with selotape I suspect they'd been swaped with old display stock from the shop floor..... disappointed would be an understatement”
Helpful Report
Posted 11 months ago
Hello Thank you for taking the time to leave your review. I am sorry to hear about the condition that your order arrived in. I can see that you contacted our Customer Services Team and that we have honored the £10.00 price difference as there was a sale label on your shoes. Please be advised that on our website that it does say shoes may have been tried on, it reads as below and I have also added a link. https://www.charlesclinkard.co.uk/delivery-i261 QUALITY CHECKS In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 0345 241 7742 to discuss. We will pass your comments on to our warehouse manager as all orders should be checked before we dispatch them and on this occasion it has not happened. We have let you down on this occasion and for this we are genuinely sorry. I hope you will shop with us again in the future. Kind regards Cheryl
Posted 11 months ago
P
Verified Buyer
“This was my first time preferring from Charles Clinkard , my experience from placing an order online was great and delivery was quick too. Unfortunately I have had to return shoes that I purchased, they were great shoes , well made but they were not suitable for me, I will have another look in the near future. Thank you”
Helpful Report
Posted 11 months ago
Charles Clinkard is rated 4.8 based on 51,815 reviews
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