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Charles Clinkard Reviews

4.8 Rating 53,038 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
49,711
 Metrics Info
4.8
Based on 53,038 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

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A
Verified Buyer
“Good selection of shoes but the shoes I received looked to have either been ex display or worn before as the logo on the inner of one had rubbed off and the soles were dirty so had to be returned (at my own cost).”
Charles Clinkard 1 star review on 3rd July 2025
Helpful Report
Posted 11 months ago
Thank you for taking the time to leave your review. I'm sorry to see the condition of the item you received. Occasionally, items may be tried on in our stores, but this should not affect their overall condition or salability. I can see we have emailed you on the 8th July for your account details, as we're happy to reimburse your postage costs, but unfortunately, we haven't received a reply. If you can please get in touch with us on 0345 241 7742 or via email sales@clinkard.co.uk. I hope you'll accept our apologies for any inconvenience caused to you. Kind regards, Rosie | Customer Services
Posted 11 months ago
D
Verified Buyer
“Easy ordering process and prompt in store delivery. On collection staff were pleasant and helpful.”
Helpful Report
Posted 11 months ago
J
Verified Buyer
“Well unfortunately my order went to another client and her order came to me. I have returned the wrong order back to your warehouse and await the other customer returning MY order to you which then hopefully will be sent on to me. A very nice lady called Cheryl from your warehouse is dealing with this and I do hope that I eventually receive my order as there are NO more of these shoes left.”
Helpful Report
Posted 11 months ago
Thank you for taking the time to write a review. I am sincerely sorry you received the incorrect order. It's frustrating when things don’t go as planned, and we appreciate your patience whilst this is resolved. I'm glad our Customer Service Team was able to assist and the correct order should now be with you. Please be assured, our warehouse manager has been made aware of this error and we hope you shop with us again and we can demonstrate our usual high standards of service. Kind regards, Hannah, Customer Services
Posted 11 months ago
A
Verified Buyer
“Very pleased with my new sandals. Delivery was prompt. Thank you”
Helpful Report
Posted 11 months ago
P
Verified Buyer
“Excellent service from Clinks, just a shame that the shoes didn't fit. Easy return, quick acknowledgement of receipt.”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“Excellent service. I received my order within a couple of days. Unfortunately one shoe had a small mark on. After ringing upcustomer services a return label was promptly emailed to me and I returned them Withinn a few days I received their replacement. A pleasure to do business with a firm that cares. This is the first time I have ever sent a purchase back from Charles Clinkard to have a replacement It was seamless.”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“Excellent”
Helpful Report
Posted 11 months ago
M
Verified Buyer
“These are lovely trainers...love the fact that the inner sole is removable as they felt a tad tight when I put them on...and my others from you are perfect,so have removed them and put some very fine ones in and hopefully that will do the trick as they look great and not the run of the mill!”
Helpful Report
Posted 11 months ago
J
Verified Buyer
“Speedy delivery, quality, comfortable shoes, true to size.”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“Good quality shoes . Looks nice . Great fit for my husband who has very bad swelling in his feet .”
Helpful Report
Posted 11 months ago
L
Unverified Reviewer
“Thank you Oliver for helping me today ,with sandals what have came apart ,in the heat ,thank you for reordering me another pair ,always great customer service with this store ,if all stores was like this ,with great customer service ,thank you Oliver”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“Very quick delivery, gorgeous shoes - couldn’t be happier!”
Helpful Report
Posted 11 months ago
S
Verified Buyer
“Great shoes. I ordered a pair of Gabor sandals in the sale and was able to get an extra 10% off my purchase. They arrived in record time, well packaged and l love them. They scream quality and they are very comfortable with the velcro fastenings.”
Helpful Report
Posted 11 months ago
Mrs
Verified Buyer
“Great price and excellent service, many thanks”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“Fast delivery, good products or excellent quality Returned item due to colour, darker than expected Awaiting refund Good as always”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“Good service and good quality shoes.”
Helpful Report
Posted 11 months ago
S
Verified Buyer
“Charles Clinkard are a very efficient and trustworthy company to deal with and they sell many high quality shoes, handbags etc. It is easy to select, order and pay, and delivery is very swift. Delivery updates are given and the shoes I have ordered are always packed well. I do however miss my local Guildford store.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Fabulous choice of shoes at reasonable prices”
Helpful Report
Posted 1 year ago
C
Verified Buyer
“Fantastic footwear. Great picec”
Helpful Report
Posted 1 year ago
C Owen
Verified Reviewer
“I ordered a pair of Josef Seibel shoes from Charles Clinkard at the weekend - and they arrived two days later! (Thank you!) Sadly, I am now down to my last pair of feet(!) which do get very painful & swollen, but these shoes are supremely comfortable. I am 'over the moon'! Will definitely order a second pair as soon as I can afford them. Thank you, Charles Clinkard!”
Helpful Report
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 53,038 reviews
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