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Charles Clinkard Reviews

4.8 Rating 53,757 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
50,669
 Metrics Info
4.8
Based on 53,757 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

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N
Verified Buyer
“Excellent service. I ordered sandals with less than a week to my holiday and received them so quickly with great communication all the way. Wouldn’t hesitate to recommend or use this company again. Many thanks!”
Helpful Report
Posted 1 year ago
H
Verified Buyer
“Great shoes at a good price, fast delivery. I'm very happy with my purchase.”
Helpful Report
Posted 1 year ago
L
Verified Buyer
“Excellent service. Website was very easy to use the product was shipped extremely quickly and well packaged and kept me informed along the way. Definitely use this company again.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Quick delivery Super fit”
Helpful Report
Posted 1 year ago
Mrs
Verified Buyer
“Excellent service and great choice. Telephone staff excellent.”
Helpful Report
Posted 1 year ago
S
Verified Buyer
“The cost to return will put me off purchasing again from this company.”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sorry to hear this has influenced your decision to shop with us again. As per our terms and conditions, we ask customers to cover returns postage. However, if you use the returns portal on our website, we offer a Royal Mail label for £3.20. Giving our customers a reasonable price. Returns can also be made to any Charles Clinkard shop, to find your closest you can use the postcode function on our website. Kind regards, Hannah, Customer Services
Posted 1 year ago
S
Verified Buyer
“Black DMs as described quick delivery with good communication thank you”
Helpful Report
Posted 1 year ago
C
Unverified Reviewer
“I was very happy with my experience shopping at Charles Klinkard today at the Mall Cribbs Causeway, Bristol. I have never been before and it was a really busy day at the mall. Wendy was very welcoming and helped me find the best boots for me- thank you, I appreciated the care and great customer service! ☺️”
Helpful Report
Posted 1 year ago
S
Verified Buyer
“Very helpful staff in the shop in Ilkley. I ordered a pair of toe post sandles that I arrived very quickly and are very comfortable. I'll probably shop here again. The shoes are costly but obviously well made.”
Helpful Report
Posted 1 year ago
A
Verified Reviewer
“Be careful - check this product (size 8) as I returned a pair recently with faulty stitching. I'm a bit suspicious that an out of stock item is now back in stock.... Have they just put the faulty item back on sale?”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us your feedback. Please be assured, we have a rigorous quality check procedure in place. If a faulty shoe is returned to us and not deemed resaleable, it is not made available for another customer. We are consistently updating our lines and processing returns which replenish our stock, so an item may show in stock which was previously not available. If you have any queries, please feel free to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 1 year ago
A
Verified Buyer
“Lovely shoes. Negative was they took longer to despatch/deliver than anticipated, the box was not in the best condition (lid was broken and had evidence of several stickers that had been applied to it) and the satin bag that is usually provided with Peter Kaiser shoes was not included.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us a review. We advise 2-5 working days for orders to be dispatched with our standard service and then it is down to the courier. As your address is in the Channel Islands, this may account for the longer than anticipated delivery but I apologise for any inconvenience caused. Boxes can unfortunately become damaged in transit but hopefully, it kept the shoes safe and in a satisfactory condition. If there are any issues, please do not hesitate to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 1 year ago
P
Verified Buyer
“A very friendly and helpful staff member arranged for a home delivery of a pair of sandals that were of a colour not available in the store. I had tried on a pair in black, but wanted a lighter colour, and they were delivered well within the 5-day delivery window. Lovely and comfortable. I always end up buying at Charles Clinkard.”
Helpful Report
Posted 1 year ago
H
Verified Buyer
“Excellent service, delighted with trainers”
Helpful Report
Posted 1 year ago
B
Verified Buyer
“They are lovely, just what I wanted, thank you very much.”
Helpful Report
Posted 1 year ago
G
Verified Buyer
“Gorgeous suede sock boots Charles clinkard had free home delivery. They stated on the website delivery could take up to 5 days but they were ordered on the Thursday and I received them on the Saturday with DPD. Would definitely choose Charles clinkard again.”
Helpful Report
Posted 1 year ago
D
Verified Buyer
“Excellent item, excellent price & excellent service! Very quick delivery on my item and generally over the moon with this company so I will be back! Many thanks x”
Helpful Report
Posted 1 year ago
B
Verified Buyer
“Long time customer of CC using a local store usually. However, since moving my last purchase was.online. Brands available are the ones I prefer and like. Delivery was quick, the shoes fit perfectly and are very good quality.”
Helpful Report
Posted 1 year ago
C
Verified Buyer
“Particularly impressed by excellent service with information by telephone . That contact would encourage me to buy from you again .”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“I always find what I want at Charles Clinkard, such a great selection of footwear. The whole service is superb from the website to the delivery. I am so pleased with my shoes too.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“I love shopping in my local store but on this occasion the trainers I wanted to purchase had to be ordered online. A simple process and the trainers were delivered a few days later. I ordered two sizes and the larger pair were too big so I can return this pair to my local store for a refund. All very easy.”
Helpful Report
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 53,757 reviews
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