Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 51,674 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 51,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 13th January 2026

307

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Served by pleasant staff member who ordered me online a different colour boot, which was delivered promptly.”

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Posted 3 months ago

“Easy ordering via helpful 'phone call, kept in touch well re. dispatch etc., speedy delivery as per instructions, good tracking.”

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Posted 3 months ago

“Great service & products”

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Posted 3 months ago

“Good web site. Perhaps more photos and detailed descriptions. The boots I order were too narrow, can be difficult to get correct sizes on line. From ordering, to delivery, to return was an easy experience, I was very impressed.”

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Posted 3 months ago

“I was very pleased to find the Remonte shoes I wanted on the website. I had some queries and customer services were very friendly, efficient and helpful. It was wonderful to be able to speak to someone directly by phone to sort out my queries!”

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Posted 3 months ago

“Never used this company before but definitely will in the future quick delivery and always sending txts to keep me informed”

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Posted 3 months ago

“I have bought shoes from this business years ago and have never been disappointed. The online service was excellent. I ordered the boots whilst in New York and order was dealt with efficiently.”

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Posted 3 months ago

“Very happy with my Nordika slippers as a replacement for my old ones which were coming to the end of their days after several years of hard work”

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Posted 3 months ago

“Good service 👍 8”

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Posted 3 months ago

“Sent for two pairs of ankle boots but unfortunately both pairs were too to tight Where the zip goes round ankle”

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Posted 3 months ago

“Excellent service, helpful, friendly and patient customer services!”

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Posted 3 months ago

“My first order with Charles Clinkard and it certainly won’t be the last. Excellent suede Chelsea boots delivered within 24 hours with plenty of communication . I could not be happier with my first order. Thank you.”

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Posted 3 months ago

“When my shoes arrived I loved them. They fit perfect and they were so comfortable. The company was recommended to me so I was overall very happy with my purchase. However.... after 13 days of 12 hour shifts, the patent material began to bubble on both shoes. I contacted the website to tell them this and sent pictures. Communication was great and I had a response within 2 days. I sent my shoes back to be looked at. The response I had was not to my satisfaction at all. I was told my shoes had been in contact with a substance of some sort which is why they have bubbled this way. I work as security in an airport. No substance had been near them. I hadn't even cleaned my shoes. So they said they couldn't issue me a refund and sent the shoes back. I am so disappointed in the customer service and with being told I am a liar (not directly but that is what is being implied). I am a bit of a shopaholic and with over 100 pairs of shoes and many of them being patent as well as previously having patent shoes for work, I have never had this issue before. Your reviews are great and I am glad many people have had lovely shoes from you but unfortunately this was not my experience and I am very underwhelmed with how I have been treated.”

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Posted 3 months ago

Thank you for taking the time to leave us a review. Whilst I am glad our Customer Service Team were prompt in their assistance I am sorry to hear the outcome of their investigation was not to your satisfaction. The issue you experienced isn’t typical of a manufacturing fault, and unfortunately in the absence of this, we are unable to accept them back as a return. We understand it’s not the outcome you expected and are sorry for any disappointment caused on this occasion. Kind regards, Hannah, Customer Services

Posted 3 months ago

“Excellent, all very fast and efficient”

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Posted 3 months ago

“Have been very impressed with Charles Clinkard since I discovered the firm a short time ago. My last dealings were efficiently dealt with in every way.”

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Posted 3 months ago

“Spedizione veloce e prodotto ad un ottimo prezzo. Tornerò sicuramente a fare acquisti,grazie.”

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Posted 3 months ago

“Service was excellent, order received promptly. Unfortunately the boots were to narrow. The return was an easy process and monies refunded without issues. I will use this company again.”

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Posted 3 months ago

“A modern shoe shop with traditional values selling quality fashionable shoes. Keep up the great work!”

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Posted 3 months ago

“Lovely boots, great service and easy to use website”

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Posted 3 months ago

“Very pleased with the service provided.”

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Posted 3 months ago

Charles Clinkard is rated 4.8 based on 51,674 reviews