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Charles Clinkard Reviews

4.8 Rating 52,669 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
49,201
 Metrics Info
4.8
Based on 52,669 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
P
Verified Buyer
“In the past have been able to purchase my size 9s with ease. Now it’s getting more difficult with less stock available.”
Helpful Report
Posted 1 year ago
C
Verified Buyer
“1st ordered from Charles Clinkard - I got a pair of Lelli Kelli canvas trainers for my Daughter. We were even sent a matching hairband and some Lelli Kelli socks. Super quick delivery and excellent customer service when we had a small query.”
Charles Clinkard 5 star review on 11th April 2025
Helpful Report
Posted 1 year ago
V
Verified Buyer
“Good service, assistant really helpful, order arrived quickly = happy customer”
Helpful Report
Posted 1 year ago
V
Verified Buyer
“Charles Clinkards has been my. Favourite shoe shop since they opened in Newcastle upon Tyne many years ago, I now live in Warwickshire and know I can order online and receive my orders without any problems”
Helpful Report
Posted 1 year ago
Mrs
Verified Buyer
“Excellent service thank you”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Superb service, spoke to a person, what a treat !”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Great selection of footwear. Fast delivery.”
Helpful Report
Posted 1 year ago
M
Verified Buyer
“Prompt service and lovely shoes 👏👏👏”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“I have found this company’s online services to be very efficient. There is a lot of choice in what they offer. I was very disappointed when their Guildford store closed like so many other lovely shops.”
Helpful Report
Posted 1 year ago
R
Verified Buyer
“Still haven't received my item”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us a review. Please accept my apologies you have not received your order. Looking at the tracking the address was not entered correctly and so your parcel has been returned to sender. A member of our Customer Service Team will be in touch with you shortly. If you can provide your address, we can redispatch this as soon as possible. Alternatively, you can let us know if this order is no longer required, we can issue a full refund. I am sorry for any inconvenience caused but hope we can resolve this as soon as possible. Kind regards, Hannah, Customer Services
Posted 1 year ago
J
Verified Buyer
“Handbag which is a Birthday present for my Wife arrived just right for my Wife's Birthday She is very pleased and satisfied with the bag and when we phoned to arrange a delayed shipping because we were away the call assistant arranged this and the carrier kept us informed of the progress of the delivery.”
Helpful Report
Posted 1 year ago
O
Verified Buyer
“I find the staff in Cheltenham very helpful. The idea of returning a pair of shoes after 365 days not a good in my view. Surely after a few weeks you would know if they were suitable.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Easy to navigate website, quick standard delivery, well packed shoes Pleased with my shoes.”
Helpful Report
Posted 1 year ago
Y
Verified Buyer
“Not happy still not got order one one pair out of stock”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us a review. We advise 2-5 working days for orders to be dispatched with our Standard Delivery service. Your order has now been sent and you should have received an email with your tracking number. I apologise for any inconvenience caused with one item not being available, but hope you are pleased with your order when it has been received. Kind regards, Hannah, Customer Services
Posted 1 year ago
T
Verified Buyer
“Superb service sent so quickly great product and well packed with the option of redirecting to a post office to collect which I really appreciated as I work full time . i will definitely be buying from this company again ! Outstanding! Thank you x”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“The staff were very helpful, efficient & obliging. The shop was well stocked and I made a successful purchase.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Ordered a bag, however they sent the wrong colour. The did pay for the return & gave me a full refund. Extremely helpful when I emailed them, so there customer service is brilliant. Just a shame they sent the wrong item in the first place.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us a review. Please accept my apologies for the error in receiving the wrong colour. This has been passed to our Warehouse Manager to look into further. I am glad to hear our Customer Service Team were able to assist and you were happy with their service. We hope you shop with us again and we can demonstrate our usual high standards our customers expect. Kind regards, Hannah, Customer Services
Posted 1 year ago
A
Verified Buyer
“I bought two pairs of shoes for my granddaughter. She totally loves them. I find Charles Clinkard a lovely company. Orders are sent very quickly.”
Helpful Report
Posted 1 year ago
M
Verified Reviewer
“Your staff were excellent in store Chichester,.delivery was five days the shoes arrived today I was not in so the carrier’s just have throne the shoes over my back garden wall no message in my front door it was only I needed to empty the bins I found them .Paying over £80 I was not pleased with this service”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us your feedback. It is disappointing to hear about the delivery when such great service was given from our staff instore. Please be assured, we will be chasing this up with the courier as you should have been notified of the delivery regardless if you were home or not. I hope you are happy with your purchase and you shop with us again so we can demonstrate the usual high standards our customers expect from us. Kind regards, Hannah, Customer Services
Posted 1 year ago
C
Verified Buyer
“Such speedy service”
Helpful Report
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 52,669 reviews
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