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Charles Clinkard Reviews

4.8 Rating 53,405 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
50,201
 Metrics Info
4.8
Based on 53,405 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

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M
Verified Buyer
“The telephone ordering system and deivery were good but the product is not up to your usual standard (and I have been buying Relax slippers for many years) the fit is too wide and there is no support under ball of foot so sadly they had to be returned”
Helpful Report
Posted 6 months ago
M
Verified Buyer
“Fantastic pair of boots purchased at an amazing bargain price, and incredibly speedy and efficient delivery. Charles Clinkard, you have always been a legend, and you've certainly lived up to your reputation this time. Thank you!”
Helpful Report
Posted 6 months ago
S
Verified Buyer
“Pleased with my purchase, right price , exactly as seen online, arrived quickly”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“excellent service very helpful and prompt delivery”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Footwear arrived promptly. Well wrapped. Great service”
Helpful Report
Posted 6 months ago
Mrs
Verified Buyer
“Very pleased with item and arrived quickly”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Very pleased with my purchase, excellent quality, very easy to order,&delivery was excellent”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Ordering and delivery was speedy and efficient, thankyou”
Helpful Report
Posted 6 months ago
G
Verified Buyer
“Excellent service from Charles Clinkard. The shoes of my choice at the best price anywhere.”
Helpful Report
Posted 6 months ago
J
Verified Buyer
“Always a great choice in footwear and quality.”
Helpful Report
Posted 6 months ago
A
Unverified Reviewer
“Easy to order”
Helpful Report
Posted 6 months ago
S
Verified Buyer
“Great service I ordered the bag in store - the ones in the shop were not the right colour, but I was able to check that the bag was what I wanted. Very helpful sales assistant. It was delivered to my home promptly with no postage charged.”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Great service, really fast delivery and nice shoes . Just what I wanted , very comfortable too. Is not heard of this company before but have shops around the Uk. I’m in the capital so don’t think we have them here . A long tradition in shoes apparently and experience shows . Thank you team!”
Helpful Report
Posted 6 months ago
M
Verified Buyer
“Very disappointed that the shoe size was small. I always wear the size 39 / size 6. Never had a problem with any company.Added to the disappointment whilst I knew the policy was if you return you have to pay the postage. I was not expecting the cost to be that high at £4.75. Particulaly bad through no fault of mine I incurred the expensive cost to return because the shoe size was inaccurate.”
Helpful Report
Posted 6 months ago
Thank you for your review. I am sorry to hear the sizing was not as expected. I understand this is disappointing especially when this problem has not been encountered previously. Regarding the returns postage costs, we do ask customers to cover this to provide the option to use a service that is convenient to your needs. However, we offer a Royal Mail label on our website for £3.20. Instructions to create this are on the returns slip and on our website but I am sorry if this was not clear. Please be assured, your return has been received by our team and and your requested refund processed. Kind regards, Hannah, Customer Services
Posted 6 months ago
D
Verified Buyer
“Simply excellent”
Helpful Report
Posted 6 months ago
L
Verified Buyer
“Excellent customer service . Very efficient and the product is of excellent quality . Happy customer . Would definitely use this company again !!”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“The service was very friendly and helpful- I will certainly keep coming back :)”
Helpful Report
Posted 6 months ago
M
Verified Buyer
“Very pleased with my shoes which were delivered promptly and efficiently.”
Helpful Report
Posted 6 months ago
G
Verified Buyer
“I paid £5.99 for next delivery however it took 48 hours, as the shoes did not fit when I called up to ask about return and refund i was advised that if you make a order after 5pm they will not deliver the next day but happily take the extra money you pay for the next day delivery. They do not state this on the website or advise when paying the extra charge which was confirmed by a member of staff , it's only stated in the terms and conditions ! Very sly. I returned the shoes via recorded delivery 2 days ago and still not received any communication from them! DO NOT USE”
Helpful Report
Posted 6 months ago
Thank you for taking time to leave feedback. I am sorry to hear that you had a negative experience shopping online with us. All orders placed with Next Day delivery before 5pm are sent out that same day. However, orders placed after 5pm are dispatched as soon as possible on the following working day due to our warehouse operating times. While I appreciate this can be disappointing, we do make this information as clear as possible and have it listed in the Delivery section of our website. This should also be clear during checkout, but I do apologise for the confusion caused. I can see your return has been processed for a refund today, and a member of our Customer Service team has reached out to you today to help resolve your postage query. Kind Regards, Sophie - Customer Services
Posted 6 months ago
A
Verified Buyer
“Item arrived on time and was half the price of buying same item elsewhere.”
Helpful Report
Posted 6 months ago
Charles Clinkard is rated 4.8 based on 53,405 reviews
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