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Charles Clinkard Reviews

4.8 Rating 51,855 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,151
 Metrics Info
4.8
Based on 51,855 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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A
Verified Buyer
“Prompt delivery, goods well packaged. Good communication and prompt response on returns.”
Helpful Report
Posted 1 year ago
G
Verified Buyer
“Good selection, very poor quality of delivery and checking - shoes were damaged. Excellent customer service.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Shoes fab too narrow wish had wide fit”
Helpful Report
Posted 1 year ago
K
Verified Buyer
“Absolutely amazing boots, speedy delivery and great prices”
Helpful Report
Posted 1 year ago
M
Verified Buyer
“I'm very happy with my purchase”
Helpful Report
Posted 1 year ago
L
Verified Buyer
“Easy to order online, was kept informed of the transit journey and great customer service on collection.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Beautiful boots. Great customer service.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Gorgeous shoes. Second time using this Company- very efficient. Recommended to my Sister . She's equally happy.”
Helpful Report
Posted 1 year ago
T
Verified Buyer
“Ordered a pair of shoes late afternoon and they arrived 11am the next morning. Excellent service and shoes were well packaged. Will use again.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Very good service once ordered from the website. Good email responses to.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Very swift delivery and no fuss”
Helpful Report
Posted 1 year ago
P
Verified Buyer
“I ordered on the Sunday afternoon before New Years Eve and the boots arrived on the Tuesday. Unbelievable quick delivery especially during the holiday period. Superb service and I would definitely use again. Very pleased with the boots (Base London) that fitted perfectly and caused absolutely no discomfort.”
Helpful Report
Posted 1 year ago
G
Verified Buyer
“Disappointed by the language '365 day, hassle free returns'. Not convinced its clear and transparent - something I might ask the ASA and CMA to look at. I read it to mean returns are free only to latterly read the small print which states the customer needs to cover returns costs. Customers ahould take care on this point when ordering.”
Helpful Report
Posted 1 year ago
Thank you for your review, we are sorry to hear that you had not read our returns policy before ordering and that you thought that returns were free. We dodeliver free of charge but we do not cover the cost of returns, we do have a handy returns portal you can use, to access a reduced-price, fully tracked Royal Mail return label. This costs £3.20. You can take your return to a Charles Clinkard store free of charge. Just take along your shoes and order number. All of the information is on our website, I am sorry that you had not seen this. https://www.charlesclinkard.co.uk/refunds-exchanges-i871 Kind regards, Janice
Posted 1 year ago
K
Verified Buyer
“Very good. Delivered very quickly I love the product. Thank you”
Helpful Report
Posted 1 year ago
K
Verified Buyer
“Easy to navigate website. Great service. Happy with my boots - have had 2 pairs of Josef Seibel boots before.”
Helpful Report
Posted 1 year ago
Miss
Verified Buyer
“Shoes too small, not a s8 (41, which is a UK 7.5). Returned.”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sorry to hear that your shoes were too small. We do hope that you found our returns process to be satisfactory and easy to use. Kind regards, Janice - customer services
Posted 1 year ago
H
Verified Buyer
“I wasn’t impressed with the presentation of the shoes I purchased, for the price I paid. The box was damaged and the shoes looked like they had been tried on, and were thrown in the box. When ordered from Josef Seibel directly for the same pair in a different size, there was much more care in how they despatch and package their shoes. So a little disappointed. Also was a slight mark on the shoe but husband was happy to keep the shoes so didn’t complain”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sorry to hear of your disappointment with the packaging of your shoes. We do have replacement tissue and boxes for any that are damaged or not properly packed, I am sorry that this was not used to package your shoes. Please be advised that I will let our dispatch team know of your disappointment and ask them to be more careful in future to avoid disappointment to others. Kind regards, Janice - customer services
Posted 1 year ago
L
Verified Buyer
“Although my order was fine I was shocked to find that if the boots hadn’t have fitted correctly as can often be the case with footwear, the return would have to be paid for by me. I won’t order again from you due to this as I feel distance selling of footwear should have free returns in the UK.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to write a review. Our returns policy is included in our terms and conditions which we ask customers to agree to when placing on order online. I am sorry if the information was not accessible to you. Returns can be made to any of our Charles Clinkard branches and with our 365 day returns policy, you have plenty of time to return when it suits you. We also provide a Royal Mail label on the returns page of our website for £3.20 to give our customers a reasonable price. Kind regards, Hannah, Customer Services
Posted 1 year ago
J
Verified Buyer
“Very helpful staff. Quick and easy to order and prompt delivery”
Helpful Report
Posted 1 year ago
T
Verified Buyer
“Great service & very pleased with my new boots. Very good quality”
Helpful Report
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 51,855 reviews
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