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Charles Clinkard Reviews

4.8 Rating 51,906 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,265
 Metrics Info
4.8
Based on 51,906 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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C
Verified Buyer
“Excellent customer service always, quick delivery when I order online & a vast range of footwear to choose from.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Great sandals very fast delivery”
Helpful Report
Posted 1 year ago
M
Verified Buyer
“This is my first purchase with Charles Clinkard and it has been a good experience.”
Helpful Report
Posted 1 year ago
I
Verified Buyer
“Absolutely happy with my purchase.just what I was looking for and expecting very efficient customer service”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Disappointed that they are charging for returns especially as we have no shops near us anymore.”
Helpful Report
Posted 1 year ago
I'm sorry to hear you're disappointed. It's always been the customers responsibility to cover the cost of returning an item in the post, as in most cases you don't pay for the item to be shipped to you. That said, we recently have added a portal to our website where you can purchase reduced-cost Royal Mail labels to send your items back to us. This costs as little as £3.20. I hope above information is useful and you will continue to shop with us in future. Kind regards, Rosie, Customer Services.
Posted 1 year ago
G
Verified Buyer
“Excellent service online and in store. Charles Clinkard staff make you feel valued. They are so friendly and helpful. Returns policy is first rate.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Very disappointed the shoes were never received. No delivery ever attempted first I knew was they said i had an email that my returns had been received. 2 days after I ordered. Been unable to order again as there is no stock available.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave your feedback. I am sorry to hear you ordered was refunded. It appears to be a result of a technical issue. We have a pair available for you, so I have asked a member of the team to get in touch to replace your order. We will be able to ship this within 24 hours. I hope you'll accept my apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.
Posted 1 year ago
Mrs
Verified Buyer
“The shoes I ordered were really beautiful, well made and good value. Unfortunately they didn’t fit me , but my feet are a funny size. Sadly I had to return the shoes but it was easy to do and I had a full refund very quickly indeed. Recommend this company”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“I am delighted with the service I received, have never thought about going online but will definitely do so again.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“The service was very good. The item I ordered arrived very quickly and they were happy to keep it for me until I was able to collect.”
Helpful Report
Posted 1 year ago
Mrs
Verified Buyer
“Lovely stylush boots, the soze 6 were a bit small so I exchanged them for a size 7, delivery was very quick, excellent customer service”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“The whole order process was very easy and the products arrived promptly.”
Helpful Report
Posted 1 year ago
C
Verified Buyer
“Some weeks ago I visited the shop in Stratford, and was greeted and helped by a lovely lady. This encouraged me to shop online for some footwear for my husband (the nearest shop to us is about 15 miles away) The website was easy to navigate and has plenty of choice. My order arrived well packaged and within an acceptable time.”
Helpful Report
Posted 1 year ago
D
Verified Buyer
“This is the third time I have ordered Gabor shoes from Charles Clinkard. They stock excellent quality shoes in EU size 8 and 9 which, in my experience, are hard to find. As usual, the products arrived very quickly. I would definitely recommend this company, also because of the hassle free return, should it be needed.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Prompt delivery and easy returns with access to cheaper postal rates. Very quick acknowledgement and refund. Impressive.”
Helpful Report
Posted 1 year ago
K
Verified Buyer
“The web site offers excellent choice and navigation around the site is clear and straightforward to use - especially when using the filters. The order process is relatively quick (I do have an account), and delivery is generally well within the quoted timescales.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“I love my new boots, and the service was very good too.”
Helpful Report
Posted 1 year ago
L
Verified Buyer
“Helped by a lovely lady who ordered my boots for me online as they hadn’t my size in store.”
Helpful Report
Posted 1 year ago
M
Verified Buyer
“Service was excellant. Unfortunately the boots have been returned as they were too narrow and not a wide fit as stated.”
Helpful Report
Posted 1 year ago
M
Verified Buyer
“Excellent service have used several times. Products well packaged and promptly delivered. They always stock my favourite brands or wide fitting shoes. They do seem expensive however they are well worth the money, wear straight out of the box beautifully made excellent quality!”
Helpful Report
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 51,906 reviews
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