CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.48

4.5 Rating 1,469 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service was wonderful. Polite and incredibly responsive! I had an issue with updating login details to my account, and they swiftly helped me to rectify the problem without any hassle.”

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Posted 1 year ago

“I asked Beverley how the site works as I am looking for employment in the charity sector as a recent graduate. She responded quickly and with all useful information. Now I just need the job!”

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Posted 1 year ago

“We have had no applications from our ad on Charity Job which is disappointing”

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Posted 1 year ago

Dear Jane, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I understand your CharityJob Account Manager, Jack Golding has now been in contact to advise that as of your ad’s expiration date, 2 applications were submitted via CharityJob and not zero as first believed. We understand this is not the number of applications you were hoping for and as such, Jack has advised on a satisfactory resolution should you need to re-advertise your vacancy with us. I have been advised that you have a couple of interviews lined up this week, and I wish you the very best of luck with successfully appointing someone. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“A great service with an excellent reposnse from capplicants.”

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Posted 1 year ago

“Poor applications - no. Response to enquiry.”

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Posted 1 year ago

Dear Cara, Thank you taking the time to leave us feedback, it's greatly appreciated! It's very disappointing to hear that despite your ad receiving many thousands of views, multiple clicks on apply and several applications, none where of the calibre you had expected. I understand Jules Keene, your CharityJob Account Manager has reached out to you both by telephone and email to profusely apologise for her oversight in replying to your email. I would like to assure you this a very rare occurrence, but fully understand the frustration and inconvenience this may have caused to you. If you would like to discuss this further, please reach out to Jules at your earliest convenience via the contact details stated in her email. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“CharityJob is giving us an excellent service at a very reasonable price. The agent, Judith Jones, has been very responsive and helpful, supporting us through the job posting process and making intelligent, professional suggestions. Most important, within an hour of posting our ad we had 4 good applications!”

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Posted 1 year ago

“We didn’t get a single one of our applicants from Charityjobs 🥲”

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Posted 1 year ago

Dear Suzanne, Thank you for taking the time to leave us feedback, it’s greatly appreciated! It’s very disappointing to hear that despite your ad receiving over 1,500 views and 17 clicks on apply, that these did not convert into applications . I understand your CharityJob Account Manager, Ishi Jordan has now been in contact and extended the ad for you, advised on some tweaks to make to the ad to enhance its performance and will also be given you a follow up call this week. I do hope the above steps now help you to successfully recruit via CharityJob. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“I had a question a to whether recruiters can contact me via the website and if that message will be delivered to my emails. Beverley’s reply was super quick and with really good explanations and detail. Thanks CharityJob.”

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Posted 1 year ago

“Used this website twice now for recruitment and no results. As a charity, the board has decided not to use them in future campaigns.”

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Posted 1 year ago

Dear Bill, Thank you for taking the time to leave us feedback, it’s greatly appreciated! After speaking with your CharityJob Account Manager Jack Golding, I understand your ad was posted on the 13/02/24 and after checking over your ad, Jack called on both the 14/02 & 20/2 to speak to someone as he had some advice on how to optimise its performance. As Jack was unable to speak with someone on both occasions, I have been advised he left messages requesting a call back. Since the receipt of your feedback, I believe Jack has called again on several occasions to discuss extending the ad for free and then increasing its reach, but as again he has been unsuccessful in making direct contact, has now followed this up with an email. Please feel free to get in contact with Jack on 020 8481 0655 if you would like to speak with him directly. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“The warmth you gave me has made me understand the importance of giving and will try to do the same”

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Posted 1 year ago

“Beverley Devine answered my query fully and promptly”

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Posted 1 year ago

“The person I was liaising with on this was extremely supportive and kept in touch very well. Thank you.”

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Posted 1 year ago

“No applications received through Charity job. Not much in the way of advice or support offered”

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Posted 1 year ago

Dear Andrew, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I’m very sorry to hear that your vacancy did not attract the number of applications you were hoping for. I can see from the account call notes that your CharityJob Account Manager, Chris Sparkes did try and contact you on the 29th January but unfortunately was unsuccessful, and I can only apologise that no further contact was attempted after this date. I understand Chris has now reached out to you and that you have agreed to readvertise your role with us after utilising the advice Chris has given. Moving forward, Chris will continue to monitor your ads performance and has diarised to make weekly contact to ensure your vacancy attracts the quantity of relevant applications you had expected first time around. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“I just met Jules today. I've only spoken to her once, but she has an excellent telephone manner and is friendly, personable and efficient! I'm pleased she's our recruitment contact.”

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Posted 1 year ago

“Our account manager Jules is fantastic - brillant communicator and always on had to offer support at a moments notice.”

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Posted 1 year ago

“First time user. Account Manager supported the process throughout, offering advice when completing the submission.”

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Posted 1 year ago

“Ishi Jordan is a fantastic Account Manager. Ishi is always going above and beyond to meet our needs. Ishi is very dedicated to her job and she is very pleasant to work with. We are really satisfied with great service Ishi provides to us”

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Posted 1 year ago

“I was dealt with in a professional but friendly way.”

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Posted 1 year ago

“Jules at Charity Jobs is professional, knowledgeable, helpful and polite. Jules has assisted me in many recruitment drives over the past 12 months and has been ajoy to deal with.”

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Posted 1 year ago

“Hi.. Thanks for feedback. Regards. Chandan.”

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Posted 1 year ago

CharityJob is rated 4.5 based on 1,469 reviews