CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service from Judith! Great customer service and support.”

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Posted 2 years ago

“I received a prompt response to my request .”

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Posted 2 years ago

“Really easy to use”

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Posted 2 years ago

“Almost no applications - lots of applications via LinkedIn and Indeed though, and that's free.”

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Posted 2 years ago

Hi Louise, thank you for taking the time to leave us feedback. Stuart Thompson, your Account Manager has tried to contact you regarding your ad performance, but I understand you are now on annual leave until the end of this month. I have asked Stuart to diarise a follow-up call with you at the end of August or you can contact Stuart directly on 020 8 4810655 when you return from annual leave. Best wishes, Beverley (Customer Service Manager)

Posted 2 years ago

“Great service! Thanks for all your help!”

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Posted 2 years ago

“Jules has provided wonderful advice and help, as always over the last two years. You are lucky to have such an asset ! Mitja Hinderks, CEO The Litus Foundation”

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Posted 2 years ago

“Have worked with Judith for years at each company i have used and she always remembers me and delivers a top class service everytime. She is a fountain of knowledge!!”

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Posted 3 years ago

“No applications!”

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Posted 3 years ago

Hi Claire, and thank you for getting in touch regarding your current live ad. I understand your Account Manager, Rachel Oladunjoye has been in contact to offer advice on how best to tweak your ad to garner more interest and improve its overall performance, and that the agreed tweaks have now been actioned for you by Rachel. As your ad does not expire until the 19th of August, we hope to see the changes made generate the interest and applications you are hoping for. Best wishes, Beverley (Customer Service Manager)

Posted 2 years ago

“I couldn't recommend Jules enough, always ready to help and provide support. A pleasure to work with.”

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Posted 3 years ago

“Worked for us!”

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Posted 3 years ago

“Sam was very helpful to guide me through the process and to make a few tweaks to get the job ad presentation as good as possible. Fingers crossed now for some good candidates!”

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Posted 3 years ago

“Dear sir/Madam Please give me a job in your organisation.”

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Posted 3 years ago

Dear R. Jenita, Candidates and recruiters will normally leave a review after using our services, but your review infers you have not done so yet and are a job seeker looking for employment, so I don’t understand the reason for the negative review you have left us. CharityJob is a self-posting job board for the charity sector, we do not act as a recruitment agency and are not involved in the recruitment process, so your job search will need to be self-driven. Best wishes, Beverley Devine (Customer Service Manager)

Posted 3 years ago

“Kind, efficient and fast assistance :)”

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Posted 3 years ago

“I didn’t get any candidates.”

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Posted 3 years ago

Dear Clair, Thank you for taking the time to leave us feedback. It is very disappointing to hear that the very high number of clicks on apply didn't convert into the number of applications you were hoping for. I understand your Account Manager, Matthew Sales has recently been in contact to discuss this with you and has advised that as you qualify for our CJ Promise, a free-of-charge job credit has been preloaded to your account for future advertising. Should you choose to readvertise this vacancy again with us, please contact Matthew first to ensure you receive the best possible advice. Best wishes, Beverley Devine (Customer Service Manager)

Posted 3 years ago

“Judith provided us with extremely helpful advice to maximise our advert. Great service!”

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Posted 3 years ago

“The support provided by Stuart was timely, kind and overall really great. We were able to use a credit that was about to expire and he facilitated everything.”

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Posted 3 years ago

“Fantastic customer service!”

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Posted 3 years ago

“Only got one application from an overall reponse of over 30 applicants so I don't think it is the right recruitment site for me especially as the most expensive I used.”

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Posted 3 years ago

Dear Louisa, Thank you for taking the time to email us your feedback. I understand Judith Jones, your CharityJob Account Manager has been in contact to advise on some factors which may have had an impact on your overall ad performance, and it has been agreed that should you wish to advertise with us again in the future, you will first give Judith a call so that she can give you some pointers on how to maximise the ad reach resulting in the number of application you would expect. Best wishes, Beverley Devine (Customer Service Manager)

Posted 3 years ago

“Did not get a good number candidates unfortunaley”

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Posted 3 years ago

Dear Chris, Thank you for taking the time to leave us feedback. I understand your Account Manager, Chris Sparkes has now been in contact to explain the current job climate and that you advised him you had received a shortage of candidate applications across all job boards and not just CharityJob. I believe Chris has advised you on some ad changes to optimise its performance and has extended the ad for you. Chris will also be giving you a follow-up call next week to discuss the ad performance at this stage. Hopefully, the changes made, and the extension given will generate more interest resulting in more applications. Best wishes, Beverley Devine (Customer Service Manager)

Posted 3 years ago

“The staff are very helpful and very responsive, the process to list is relatively easy. The only reason for not getting a higher star rating is that we haven't managed to recruit and so far (early days of relisting) and we are not getting many click throughs, although on the first round of recruitment we got just as many candidates and interviewable candidates from charityjob as indeed. Numbers were relatively low for both.”

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Posted 3 years ago

Dear Helen, thank you for taking the time to email us your feedback. We appreciate it’s a very challenging job environment for all recruiters and across all job boards now. However, if you email your charity name and said job title to info@charityjob.co.uk, I will have your Account Manager contact you so that we can help you to get the best possible response for your relisted vacancy. Best wishes, Beverley Devine (Customer Service Manager)

Posted 3 years ago

CharityJob is rated 4.5 based on 1,508 reviews