CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So helpful. Quick response and thoughtful advice on how to maximise the opportunity we were advertising. Thank you!”

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Posted 2 years ago

“Fantastic, speedy and knowledgeable customer service. Lots of great applicants!”

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Posted 2 years ago

“Easy to use.”

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Posted 2 years ago

“Our account manager, Rachel Oladunjoye was very quick and efficient in answering our query.”

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Posted 2 years ago

“Clarification polite and succinct. Thank you”

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Posted 2 years ago

“Hello i would like to give great thanks to get this very helpfull and timely designed info from Charity job Team . wise team!”

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Posted 2 years ago

“Very efficient helpful and friendly service.”

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Posted 2 years ago

“I have had no interaction with charity job at all and very little interest in the job posted - very disappointed”

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Posted 2 years ago

Dear Janet, Thank you for taking the time to leave us feedback. I understand Chris Sparkes, your CharityJob Account Manager has been in contact with you to discuss how you felt we could improve our contact through the life span of live vacancies, and I am pleased to advise your feedback has led us to review and better this process moving forward. I’m delighted to hear that you did manage to shortlist several candidates through CharityJob and have now gone on to successfully recruit through us. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“no applicants at all again despite following your recomended changes”

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Posted 2 years ago

Hi Jo, Thank you for taking the time to leave us feedback. I understand Matthew Sales, your Charity Account Manager has been in contact this morning to discuss the potential reasons for your ad’s poor performance and the current job market – job heavy and very candidate short. I also understand Matthew did advise that you can extend your ad for free and gave further advice on how to improve its performance should you wish to do this. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“First time I have used Charity Jobs to advertise a vacancy and I must say our Account Manager Stuart Thompson could not have been more helpful. He is extremely, professional, friendly, pro-active and dealt with all queries immediately.”

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Posted 2 years ago

“Very helpful team”

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Posted 2 years ago

“We aren't getting volume of applications.”

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Posted 2 years ago

Hi Marilyn, Thank you for taking the time you to email us your feedback. I understand your Account Manager, Judith Jones was in contact with your colleague Jess to offer advice on your job posting, so it is very disappointing to hear that you still did not receive the number of applications you were hoping for. The current job market is very job heavy and candidate short across all sectors, and we believe this to have had an impact on your overall job performance. Should you choose to advertise with us again, please do not hesitate to contact Judith before making the ad live, and to arrange the monitoring of your ad’s performance throughout its duration. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“I received an amazing customer service by Beverly Devine. The answer was promptly and included all the possibilities to resolve my difficulties. Thank you so much.”

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Posted 2 years ago

“Our account manager Stuart Thompson could not have been more helpful. Friendly, professional manner, and very pro-active - he gave lots of good advice to help us run a successful recruitment process. I recommend CharityJob to anyone who is looking to get the right person in the right role for their company.”

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Posted 2 years ago

“We paid for the branded version rather than the basic, thinking it would mean our advert would be seen by more candidates. Received a call within days hinting at upgrading again to the enhanced version. For an organisation working with charities, Charity Job should understand that charities, particularly in the current climate, have very limited budgets. Received very few applicants. About a week after the call, asked for any hints and tips of how we could make our advert more attractive, and was told it was "too late" to do anyting. Really unhelpful and disappointing, even in the current recruitment market, felt they didn't care and was really disappointed.”

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Posted 2 years ago

Thank you for taking the time to leave us feedback, Amanda. It’s very disappointing to hear of your negative experience using our website as we pride ourselves on the customer service we provide to our clients. I understand your Account Manager, Matthew Sales has now been in contact to discuss this with you and has clarified some of the points raised in your review and potential factors which may have contributed to your ad’s performance overall. I’m happy to hear that you have qualified for our CJ Promise, so please do not hesitate to get back in contact with Matthew should you need any further assistance. Best wishes, Beverley (Customer Service Manager)

Posted 2 years ago

“We had more applications this time than for many previous attempts; which may be a combination of timing and current circumstances. The boost to Linked In also proved very worthwhile.”

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Posted 2 years ago

“Only had 1 applicant”

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Posted 2 years ago

“Sam was fantastic in the support he gave to help us set up the role and make sure we made the best of the site.”

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Posted 2 years ago

“Just by replying to my request..really appreciate it..thankyou”

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Posted 2 years ago

“I have not received a single applicant from your website”

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Posted 2 years ago

CharityJob is rated 4.5 based on 1,508 reviews