bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.90

3.9 Rating 4,406 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

Metrics

Info

3.9

Based on 4,406 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After two months still not complete the documentation and mo”

Helpful Report

Posted 4 years ago

“still waiting for the app to be sorted out as I need to charge this at 12midnight when I get a good rate .if this is not sorted soon I will require a refund as it is not fit for purpose .”

Helpful Report

Posted 4 years ago

“Not great. Charger works ok, but part of the app where it records charges & costs etc to present to an accountant like I need offers duplicated & random readings. Rang to complain & ask for a refund, as the product isn’t suitable for my needs, when I was told on ordering would indeed be most suitable. However, when I rang to complain was told was a problem they were aware of?! Still waiting for a member of management to sort this!!”

Helpful Report

Posted 4 years ago

“App is useless and never works. The street chargers hardly ever work due to contactless pad failures. Give a cash option on machines as well”

Helpful Report

Posted 4 years ago

“Whilst the specific engineer we dealt with was good, there were unforgivable delays in the installation of our ChargePoint which took well over 2 months from the point of purchasing the car. This included issues with BP Chargemaster only having a single engineer covering a large area of the country. The result was that our initial audit took far too long to be carried out and the secondary appointment for the job itself took even longer as the sole engineer was on annual leave. In addition, a third appointment had to be made for a week later due to insufficient cabling having been ordered. We are happy with the job itself, but the length of time it took to complete was terrible, and put us under tremendous pressure since we were unable to use the car that we had purchased.”

Helpful Report

Posted 4 years ago

“Faulty unit replaced by replacement unit still playing up”

Helpful Report

Posted 4 years ago

“Unit is excellent, but went wrong after a week of use. After a couple of calls to customer service I've finally got someone coming to look at it in a couple of days, hopefully it will be back working then after two weeks out of use.”

Helpful Report

Posted 4 years ago

“Ambivalet feelings about this hence the rating, nothing stacks up. The price to fit what is effectively just an outside plug is actually almost £1000! Deduct the government grant of approx £500 and the cost to me was just under £500. The fitting was done well and was done tidily with minimal disruption. However, everything else is just a bit poor. The cost is absolute madness, the polar charging cards never arrived nor did the welcome pack. No one ever offers charging cables, which are also still unnaturally expensive , something stinks of price fixing there - £150 for a 32a 5m length of cable, seriously?! BP dont offer or supply cables (for which I was disappointed, so cable price probably isnt their fault, but come on, how come fitting a plug and buying cables is so damned expensive. Something stinks of market rigging. Wasnt impressed by the person on the phone neither. Clearly totally out of her depth with the product, genuinely had no idea and couldnt answer questions. That's a hell of a scare when you're spending £1000. Seemed to be competition between callers too, as differnt callers phoned vying for a sale Anyway, I'd recommend BP for the fitting, but the rest is classicly poor British service. Sorry, but for that money you need to pass the harshest of tests and we're being sold a package of things here, it's not just the fitting. Would I recommend them generally? Yes, probably. If BP is a bit average it makes me wonder how other firms are”

Helpful Report

Posted 4 years ago

“Unit does not tell me cost of the electricity used”

Helpful Report

Posted 4 years ago

“system stopped working after 3 days of an ev ownership. no place to make contact with charge master no service to help. car not being charged and no way to make contact. in addition I have requested a receipt for the costs of installation and no response”

Helpful Report

Posted 4 years ago

“Communication from the advisor was very poor. It was not made clear at the outset that if ones electric set up at home is relatively old that this would mean a new fuse board and the involvement of both the electricity supplier and Network Power to change simple cables that the electrician could do as each only allows their employees to touch their connections to the meters. My appointment was also cancelled as I had not yet paid when they had not yet asked for payment!”

Helpful Report

Posted 4 years ago

“The service was average, I had to make continual calls to chase the install and this took much longer than I was told due to the very slow follow up. Two months due to lack of return of calls and actions promised. I wouldn’t recommend this service. I issued all photographs of the front of my house and the engineer on the phone said they would dig a trench when the install team arrived. The install team did not have any instructions to dig a trench on their paperwork, therefore refused to do so. They showed me the paperwork they had been given which said no trench was required. Overall very poor communications all round.”

Helpful Report

Posted 4 years ago

“It would have been better if with a 25 meter distance from the meter to the garage that a person had come out to survey the situation and give me a costing for the whole installation.There was several complications which I had to sort out for myself with little to no help. However the only saving grace was your installation technician Marcus who was both very knowledgeable and very helpful.”

Helpful Report

Posted 4 years ago

“Have still not acknowledge a formal complaint made prior to installations”

Helpful Report

Posted 4 years ago

“Efficient in arranging installation and installer was excellent. A mistake has been made with my email details and Chargemaster not very helpful in allowing me to access the home charger app. Still not set up! Terry however was very helpful.”

Helpful Report

Posted 4 years ago

“Everything just took too long. Poor customer service. Installer came unprepared and missing parts so after several hours couldn’t finish job and made a right mess. Then job was restarted again by 2nd installer who took over 5 hours to do a 40 minute job. Quality seems good and glad to have it up and running but this company are not recommended.”

Helpful Report

Posted 4 years ago

“Fitting perfect.getting to fitting really bad.”

Helpful Report

Posted 4 years ago

“In the end I decided not to purchase a charging point from Chargemaster. The information they gave me on several different telephone calls seemed to be so changeable and their pricing structure seems unusually opaque. Having arrived at what seemed to be the correct price and applied for the OLEV grant I was then told the work would be more extensive, needing an external contractor at extra expense. When I queried it they seemed unsure whether this really was necessary, but in the end assured me it was. This may be correct but by this time I had lost confidence in them.”

Helpful Report

Posted 4 years ago

“I contacted BP Chargemaster and after several e-mails managed to organise for my charging point to be installed. I recieved the appointment for my installation and within 24hrs I had a phone call requesting payment for the installation. This is dispight not recieving a cost breakdown of what money was coming from OLEV and what was out standing. Also what the scope of work was for the installation engineer. When the installation engineer arrived he took one look at the job and said he couldn't install the charging point for several reasons. I explained to him that no inspection or survey of the job was carried out and he was also provided the wrong information about the location of the fuse board etc. This resulted in a delay in getting my charge point installed as remedial work was required to be carried out so that the charge point could be installed. Once the work had been carried out I was provided another installation date for my charge point and after organising for someone to be present at home during the required time, and altering childcare arrangements. Within 24hrs of recieving that appointment I got another e-mail with confirmation for the appointment for a different day. When I contacted the customer service centre the appointment was resolved and returned to the original date. Over all the organisation and planning from BP chargemaster was extremely poor and not what I would expect. The customer service team was helpful in resolving the issue however when I requested some sort of compensation for the lack of planning etc, nothing was forthcoming and my complaint appeared to fall of deaf ears.”

Helpful Report

Posted 4 years ago

“Installation was professional and a pleasure to deal with. The functionality of the app is less convenient. The app required you to log in with every load and doesn't use finger print of face ID. The charger goes offline if not used for a few days and needs resetting. The management of the tethered cable is basic and unsightly, like a cheap garden hose real - not what I expected for nearly £500 installation.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,406 reviews