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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

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bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The charge master worked intermittently at first and I had to switch in and off a few time’s on instructions. Your operative revisited. It still didn’t work. A second operative cane and told me the fuse was wrong and incorrectly wired After he finished it works properly”

Posted 4 years ago

“The unit has to be reset 3-5 times a week for it to connect to the car. Sometimes it connects automatically other times have to reset at the trip switch bu turning power on and off”

Posted 4 years ago

“The whole process was officious, inflexible and tedious. Trying to provide the amount of electrical information & photos became a joke. If only the person dealing with our case had mentioned that you were able to send an engineer for a prior survey would have solved the problem. Instead we were asked to get our own electrician to report on the information required. Please make your process user friendly-after all you are simply providing a electrical charging facility not some nuclear installation!”

Posted 4 years ago

“The ordering process too complicated. Had to re submit paperwork after six weeks. Charging unit unreliable. Often have to re set at mains to make it work. App not fit for purpose.”

Posted 4 years ago

“Since the home charger was installed the car has failed to charge 3 times now and I have to reset the unit every time. I called your helpline yesterday and was advised a technician would call me the same day. Still waiting for a call from the technician.”

Posted 4 years ago

“Have to reboot it most times to get it to work. Still awaiting engineer response to get it fixed.”

Posted 4 years ago

“The Chargemaster itself works well (Very Good), however the associated App is appalling and simply doesn't work. Full of bugs and prevents you controlling the Chargemaster device. It also doubles up on the charges and costs in 'History' and makes charges up? Finally, the App requires you to put the password in every time rather that face recognition or saved passwords. Come on BP, please sort this out!”

Posted 4 years ago

“Very slow and complicated process, lots of going back and forth. Had provided documents but these were not acknowledged straight away, delaying the process which was blamed on me when in fact it was because the member of staff hadn't kept up with their emails.”

Posted 4 years ago

“Since the unit has been installed and it’s never worked properly, very poor response from the chargemaster team. I wish i would’ve gone with another supplier.”

Posted 4 years ago

“Have to reboot after a 2 or 3 weeks use. App shows that I am plugged in when am not. After a charge it shows me still charging for 12 or more hours when I had it plugged in for only 2 hrs. Same story from customer support - Known issue trying to work on it. Not recommended.”

Posted 4 years ago

“Took ages sorting out fitting date. Now fitted, but unit is faulty. Your help line is useless ( keeps crashing). Have emailed three times now and still getting nowhere. Not even sure if it safe as I have to reset every night! Warning light still on!”

Posted 4 years ago

“Terrible service all round. No initiative shown by anyone, resulting in a rejection of my OLEV grant application.”

Posted 4 years ago

“The charger works fine with our Renault but errors almost every time we charge our BMW so we have to reset it and have come to use the car in the morning having left it on charge to find it has not charged at all”

Posted 4 years ago

“Failed to progress my order. Took my money for an enhanced unit, completed a survey with some issues, but then failed to communicate with me, having been in constant contact up until the point I paid my money. It took a severe email to one of the team leaders, to get some action. After which point it did go smoothly, but a real shame that I had to get so upset in order to get it sorted out.”

Posted 4 years ago

“Took several months to install way from the original request. Delays meant I had to fill all the paperwork in more than once .”

Posted 4 years ago

“1. Two visits of the electrician were needed because the house fuse needed to be upgraded. Should have been identified before first electrician turned up. 2. The overnight charging schedule doesn't work reliably and sometimes the car is not charged in the morning (not good). Have had to reboot the unit several times. Your technical help people say it is because the unit loses its connection ? Whatever the reason it needs fixing as the charging schedule is critical. 3. The app is not great. Didn't accept my password for a long time, had to make several calls to resolve. App stopped working on my wife's Apple phone.”

Posted 4 years ago

“The unit only works intermittently and has to be rebooted by switching off and on at the main switch”

Posted 4 years ago

“App is rubbish”

Posted 4 years ago

“Not very reliable. About once a week our Chargemaster has to be turned off then on again to reset it, or it won't charge. This is particularly annoying when you plug your car in last thing at night and expect it to be charged by morning, only to come out around 8 AM and find that the car is not ready to go.”

Posted 4 years ago

“Awful customer service and timescales for installations.”

Posted 4 years ago

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bp pulse is rated 3.9 based on 4,401 reviews