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bp pulse Reviews

3.9 Rating 4,406 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,406 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was misled as I thought it was straightforward but fortunately I didn’t go to the expense of changing my fuse box £300, to find out that my power supply was not acceptable and to fix would be £1250. My car charges adequately on my current supply in six hours.”

Posted 4 years ago

“I regret having a chargemaster installed as using it is SLOWER than using my wall box.”

Posted 4 years ago

“I explained I was 72 lady on my own and I was promised that I would only speak to one person and it would be an easy process. That didn’t happen, I found the whole thing stressful and frustrating. I didn’t know I had to purchase a lead to plug in as I thought it was part of the package. I was unsure what to order and as opposed to a talk through I was just sent a web link!!! The engineer who installed the unit was the one that gave the most help. He explained things in a way I could understand, and made sure I understood and checked I had the right lead before leaving .”

Posted 4 years ago

“There is no problem with the wall unit it is app that is totaly useless, It tells me I am connected when I am not and vice versa and it accumulates the charging time long after I have discontinued the car. In the charging history I have one charge of 288 hours! The app needs totally re programming.”

Posted 4 years ago

“My sales advisor at at BP Chargemaster was rarely available which caused weeks of unnecessary delays. The BMW wall box I wanted and ordered was not available. No one told me that a grounding post was necessary which caused much panic on the day of installation as I have tear up my garage and my newly installed block paving path that I have.”

Posted 4 years ago

“My goodness what a muddle this organisation is! Administratively, it is appalling and the right hand certainly is completely unaware of what the left hand is up to!! There have been so many issues that I couldn't possibly list them here. It was an immensely frustrating experience but fortunately, the person who fitted the unit was excellent and did a great job thereby saving this company from a 1 star review.”

Posted 4 years ago

“Reasonably happy with the process but then I was not left a guide for how to use the charger. After several twitter posts was told I should have been left one”

Posted 4 years ago

“First attempt to book installation went wrong. We sent photographs when requested but you denied receiving them, and nobody followed up. Despite finally getting detailed photographs to you, when your engineer came he decided our electrical panel needed changing by our electricity supplier. All this added up to nearly 8 weeks delay in getting a charging point set up for our new car, which we couldn't use as we have no other sources of electricity near our drive.”

Posted 4 years ago

“Communication very bad. Documents uploaded and sent to chargemaster were lost by chargemaster and we had to resend it. When the charges was installed the engineer could not configure the BMW charge cards. A second appointment had to be booked. Not a great experience”

Posted 4 years ago

“The failings of what would appear to be a call centre approach in a 'transformative' state, became evident in the 3+ months it took to get our BP Chargemaster system installed. The paperwork was to say the least onerous while the request for technical spec on the electrics in our house was surprising as even a qualified electrician admitted it was hardly a straightforward question for the layperson. For balance it's important to point out that at all times BP Chargemaster staff were courteous, polite and did try to help. Once the booking was confirmed matters progressed very quickly (and you took payment within minutes!). The attending electrician to install the system (Paul) was excellent, friendly and clearly very knowledgeable. The failing in the system appears to be at the start of the process as you are asking for all manner of paperwork and technical info. Would it not be easier for an electrician to be involved much earlier in the process? I feel very sorry for the call handlers trying to work through all manner of technical info and requested paperwork they are being sent to process (and try to progress) applications for a system to be installed. Strongly recommend you review the process to minimise frustration felt at customer end. I hope you will regard this as constructive feedback and do wish to highlight that staff were polite and tried to be helpful. The system appears to be your issue. Happy to discuss. Kind regards Colin Hutchison”

Posted 4 years ago

“Great installation but Customer follow up, lack of user manual and generally super slow responses to requests for help undermined an otherwise great customer experience.”

Posted 4 years ago

“I constantly had to chase for answers, no call backs when promised. The surveyor didn't give adequate info to us for our electrician and then didn't supply the account manager with a report afterwards. The engineer who came to fix the charge point complained that the team at the office "didn't know what they were doing"”

Posted 4 years ago

“It took me weeks and weeks to get this sorted out, with lots of wrangling over who would pay the bill. In the end it was sorted out to my satisfaction, and the installation itself went very smoothly.”

Posted 4 years ago

“Installation poor. Consumer unit/RCD switch should have been installed in garage. Never seen this installed outside. This could be switched by a child, BP Chargemaster doesn’t appear interested in rectifying as I signed acceptance form.”

Posted 4 years ago

“The whole process was slow with multiple duplication of documents requested throughout the application that lasted over three months.”

Posted 4 years ago

“The engineer who looked after us was efficient and very helpful. The back office administration was poor. We had a technical problem that needed resolving (and still continues), and the point of contact left BP Chargemaster without any cover being provided. We have had five or six different people looking after our case. Not very impressive....”

Posted 4 years ago

“hard to get hold of and even harder to arrange to get the charge point installed even though we responded within the 48 hours requested, it took nearly 2 months to get the charger installed.”

Posted 4 years ago

“Very poor administration and internal communication. No one seems to read or review information or photos provided. After eventually talking trough the installation and agreeing that it could go ahead without the necessity of a survey the technician arrived and said he had been instructed only to carry out a survey and did not have time to do an installation. The second technician who carried out the installation was very courteous and efficient”

Posted 4 years ago

“you need more people on your telephone lines, my product stopper working after 8 days usage. I found it very difficult to contact anybody to help which is disappointing.”

Posted 4 years ago

“Canot prebook app to charge vehicle.”

Posted 4 years ago

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bp pulse is rated 3.9 based on 4,406 reviews