bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.90

3.9 Rating 4,403 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

Metrics

Info

3.9

Based on 4,403 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi shop at my BP marks Spencers garage at bovey Tracey Newton abbot the staff there are amazing and a credit to BP the nicest kindest staff on the planet put Torquay to shame you should reward them BP”

Helpful Report

Posted 2 years ago

“Excellent service and support. Well trained staff. Kind and polite on the phone. They do knew how to help quickly.”

Helpful Report

Posted 2 years ago

“I was happy with the conversation I received from Mss Meh Rooney. That why I gave her five star for great efforts she’s did.”

Helpful Report

Posted 2 years ago

“I had problem with bp pulse app charging my card and not applying the credit to my account on the app. However, I phoned the customer service and the phone cut when I was speaking to the advisor. A few seconds later advisor phoned me back and solved the problem and put the credit back into my account. Excellent customer service”

Helpful Report

Posted 2 years ago

“*****This is a feedback directed to Bp Pulse Management**** As you may already know your network is anything but outstanding and reliable. However you may or may not be aware that you have an absolute jewel working in your customer service department. I am not saying this just because my experience today with her was unbelievable but it goes beyond that. It is the kind of person that I went back home and I was telling all my family about how she represented what outstanding customer service “human customer service” it should be. Marilyn Lindsay well done, hoping that you already know that you never have to change your ways and the only improvement possible it will be to maintain it. Ms Gomez”

Helpful Report

Posted 2 years ago

“Excellent service, friendly and helpful.”

Helpful Report

Posted 2 years ago

“I signed up again and the service provided to help with this was fantastic. More so he helped me how to maximise my membership”

Helpful Report

Posted 2 years ago

“Stuck when my account was locked and needed to charge my car overnight while away from home Friendly, knowledgable person from BP PULSE arranged for me to charge my Tesla using the charging station adjacent to my hotel. Rescued by Anthony from BPPulse An impressed grateful and v satisfied customer! Thanks a lot!”

Helpful Report

Posted 2 years ago

“After nearly 48hrs of all our chargers at our workplace being rebooted and endless waiting (30 mins & 45 mins) on previous unsuccessful attempts to establish what was going the chargers had all returned to service (blue lights!) however my card was still invalid on two of them so I decided to call yet again and was pleasantly surprised to be connected almost immediately to a real human being and within 10 mins we had cleared the infamous “white list” from the charger and got my card working at last. They then set about clearing all the other chargers white lists to help everyone at our work who had been having trouble. Well done this time for good customer service. But as an engineer myself I can’t help wondering why They didn’t just do a clear white list automatically when the systems were all rebooted it would have prevented lots of issues we have all been having over the past month or so!!”

Helpful Report

Posted 2 years ago

“Once I got through to customer services, Nathan was extremely helpful and managed to help me unlock my cable from the public charger, really nice chap, thank you very much.”

Helpful Report

Posted 2 years ago

“Thank you for solving my problem !!”

Helpful Report

Posted 2 years ago

“Despite higher call volumes, system limitations and shortage of staff, I have always found the helpline team very very helpful, they are always happy to help.”

Helpful Report

Posted 2 years ago

“Hi, I came to charger 3607 in Gloucester yesterday at 5pm. My brand new RFID card wouldn't work. The charger was stating "invalid card". This morning I came to take my cable out of the charger as the charge was complete. The charger would not release my cable. I spoke to Anzaila Ahmed who helped the hotel staff to power down the charger, as they had no idea how to do it. Thankfully this worked. Thank you Anzaila Ahmed, you are the second BP Puls/polar person to: a. answer the phone to me despite ringing dozens of times for urgent help; b. out of the 2 people to answer, you are the pnly one that has helped me. I can't thank you enough Anzaila Ahmed, I could have lost this job over a no show. I am freelance and so I would have not worked for this particular company again. Joanne”

Helpful Report

Posted 2 years ago

“Hi spoke with Kwame Bondzie from the bp pulse Customer Care Team to help resolve a problem I was having with a delay to my application for installation. He was very helpful and a pleasure to deal with.”

Helpful Report

Posted 2 years ago

“Kwame was very helpful, professional and polite in dealing with my query.”

Helpful Report

Posted 2 years ago

“My problem was resolved quickly by a lovely lady Ms A Ahmed.”

Helpful Report

Posted 2 years ago

“Very helpful. Advisor who explained the systems had been down and stayed on the phone with me until the systems were back to normal and my car was charging.”

Helpful Report

Posted 2 years ago

“Picked up my EV and had to do a 450 mile round trip. I should have done my homework and nearly got stuck. Then found the BP Pulse app and the fact that you can just tap your credit card and go BRILLIANT. There is only one charge station I will be using from now.”

Helpful Report

Posted 2 years ago

“These card issues are driving me crazy. I am so lucky that you have such an excellent customer service agents called Esther otherwise I would be making my way to your Head Offices”

Helpful Report

Posted 2 years ago

“App was being temperamental would not start charge. Corrie was very helpful getting charger reset and working”

Helpful Report

Posted 2 years ago

bp pulse is rated 3.9 based on 4,403 reviews