Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

bp pulse Reviews

3.9 Rating 4,406 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,406 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process of actually getting the unit was tough due to lack of communication between SMART and BP Pulse however the engineer Callum who turned up to fit the unit was early, didn't make a fuss when fitting, tided up after himself and generally excellent.”

Posted 2 years ago

“Very quick turnaround and really helpful person that came to install”

Posted 2 years ago

“I spotted the well masked look of dismay when the engineer opened the utility, whoever had fitted the isolation switch (Not BP) hadn't left much room or cable to work with. The engineer not to be daunted set about the task, the level of communication throughout was first class allowing us plenty of time to save files, etc. before switching off the power. Consulted on the positioning of the various boxes, and cable runs, everything neat and tidy, and a proper clean up before leaving.”

Posted 2 years ago

“Excelent”

Posted 2 years ago

“Filled the online survey in on the Friday, installed and up and running 10 days later. SSE installed and did a great job.”

Posted 2 years ago

“He arrived before the stated time which was more convenient for me and he installed the device really quickly. The one down side was that the leaflet he left was so wet from the rain i could not read it.”

Posted 2 years ago

“Quick and easy installation, when we finally got there... initial BP paperwork was not simple (unless you are an electrician) and the involvement of the utility company (SSE) significantly delayed the installation, adding a 15-16 week delay”

Posted 2 years ago

“Good installation of charger fast and efficient, easy to use system with a good length of cable, no problems found all positive from a happy customer and user.”

Posted 2 years ago

“Had seen the article in the Times suggesting there were problems with BP Pulse but the friendly installer came early (!!) and, after assessing the situation, went ahead and installed the charger which is working as expected”

Posted 2 years ago

“I recently had a BP pulse home charger installed at my house and I couldn’t fault anything about it right from the start of the process. The advisor BP was knowledgeable and prompt and the designated sub contractor the same. An absolute 5 stars from us Anthony (North Norfolk)”

Posted 2 years ago

“After having neighbours slabs took up to separate the joint electric service. Electrician arrived the following morning. From here a very neat installation took place, the young man explained everything relevant to the charger. I cannot say how well it charges yet as I await delivery of my new electric car, early September. But very impressed.”

Posted 2 years ago

“The process and pre-requisites took a while but the booking and installation was perfect and when the engineer arrived, he took his time to discuss the options and during the fitting he made sure I was happy with each step. Great job.”

Posted 2 years ago

“Good process for booking and managing the install. Electrician arrived promptly and the installation went smoothly with good communications. Now just need the EV to arrive!”

Posted 2 years ago

“Brilliant, the person installed it was spot on. So must easier to charge car”

Posted 2 years ago

“Nadine was super helpful indeed. She helped me troubleshoot why the charging unit was not working as expected and was extremely kind and patient. Many thanks indeed! Eduardo.”

Posted 2 years ago

“We’ve just had our home charger installed by a great engineer, Michael Weston. Efficient, knowledgeable and personable. Great job 👏👏”

Posted 2 years ago

“We had our home charger installed by a polite engineer called Simon, he was great and clearly explained how to use the charger. I could not fault his customer service. When we have made contact with BP Pulse by telephone, we also received a great customer service.”

Posted 2 years ago

“Very good technician. Prompt service”

Posted 2 years ago

“Long application process, which asks lots of questions, thankfully the website does seem to save your progress as you go which was a relief as I had to ask for advice and help at some points. All the questions, though, do seem to help massively with the installation. They arrived early and had completed the job in less than an hour so were gone before they had even technically been meant to arrive which was impressive. The charger has been working perfectly since, and is much better than using the domestic plug which I had to muddle through with whilst I was stuck with for a couple of weeks whilst I waited for the install. Happy customer so far, and I would recommend then for their ruthless efficiency!”

Posted 2 years ago

“So far so good. Our new EV was 6-12 weeks away at the start of the process so plenty of time for an install. After a gap of 4 weeks (could be some time taken by third party to book with BP) I received the survey text which was completed. It did feel a little clunky - it would have helped if I could have viewed the questions without submitting each step to allow mass photo taking and less time moving between each step. Yet at least the web format worked well on mobile device. The installer had a cancellation in my area so once contacted within a week or so of the survey completion the install was booked for the following day so approx. 5 weeks since car ordered. Our fitter was tidy, friendly and helpful and demonstrated the status lights, operating the trip switch etc. Happy with the job (despite my OCD noticing it's not level). We opted to fit from the mains in fuse board, fit a new RCD unit in the garage behind the fuse board in which made the run far shorter and neater as the consumer unit is inside the house. We're fortunate as a new build home - so already using 100A mains fuse and up-to-date safety consumer unit, bondings and a plastic water mains inlet - Due to this we had no delays involving the power company or other infrastructure. Now just waiting on the car to be 100% sure it is all working as expected. Account created and device serial is listed correctly at least. Regarding the website UI vs Smartcharge app I agree with others - it's feels a bit clunky - I could find no way on the website to provide my tariff price info, so this had to be done via Android phone app. I cannot yet comment how well the reporting features work so fingers crossed it will just work OK on car delivery day.”

Posted 2 years ago

«
1
2
...
6
7
8
9
10
»

bp pulse is rated 3.9 based on 4,406 reviews