Hi, I came to charger 3607 in Gloucester yesterday at 5pm. My brand new RFID card wouldn't work. The charger was stating "invalid card". This morning I came to take my cable out of the charger as the charge was complete. The charger would not release my cable. I spoke to Anzaila Ahmed who helped the hotel staff to power down the charger, as they had no idea how to do it. Thankfully this worked. Thank you Anzaila Ahmed, you are the second BP Puls/polar person to: a. answer the phone to me despite ringing dozens of times for urgent help; b. out of the 2 people to answer, you are the pnly one that has helped me. I can't thank you enough Anzaila Ahmed, I could have lost this job over a no show. I am freelance and so I would have not worked for this particular company again. Joanne