After nearly 48hrs of all our chargers at our workplace being rebooted and endless waiting (30 mins & 45 mins) on previous unsuccessful attempts to establish what was going the chargers had all returned to service (blue lights!) however my card was still invalid on two of them so I decided to call yet again and was pleasantly surprised to be connected almost immediately to a real human being and within 10 mins we had cleared the infamous “white list” from the charger and got my card working at last. They then set about clearing all the other chargers white lists to help everyone at our work who had been having trouble. Well done this time for good customer service. But as an engineer myself I can’t help wondering why They didn’t just do a clear white list automatically when the systems were all rebooted it would have prevented lots of issues we have all been having over the past month or so!!