I can best summarise the service I received from ChargeMaster as one of contrasts. The member of staff who was my initial contact with the company went on holiday for a couple of weeks but nobody seemed able to pick things up from him until, after some emails from me, a lady took picked up the job and suddenly things started to happen and, crucially for me, happen quickly. However, there still seemed to be a problem with what I took to be an admin team's ability to ensure that all the forms necessary to claim the government (OLEV) grant for the installation of the charging station had been sent to me. It seemed that things were just muddling along leaving me with a nice new electric vehicle but no fast charge facilities. If it hadn't been for the lady who finally took control of the situation and the excellent service provided by the installation engineer I think this review may have been rather less generous. However, the installation and associated admin are now complete and the charging unit is working extremely well.