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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

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bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a charger beginning of Feb for an installation due to the EV grant ending. Would have been a straightforward install, even BP said that, with the first few communication emails with the account manager. I then had some confidence that the installation was going ahead, then while waiting for the 10 days someone would call for an install, no one did. I had said we needed it done as we were going away end of March, but with every phone call, BP said the account manager would call back. He never did. Email after email, we decided on a refund as this was clearly not going to happen before our holiday. They have confirmed by email they will refund, so just waiting. Customer service could be better by returning calls and being honest as to not being able to fulfill installs.”

Posted 2 years ago

“Placed order for home car charger 5 months ago. 3 visits later and still no charger installed as the engineers who visited wouldn’t do anything other than run a cable, they wouldn’t lift a slab, or drill through a wall to enable the cable to be installed, this was post an initial survey they had carried out. On the final visit they had no chargers left, so left me a reel of cable to install myself and the charger would follow. The charger didn’t materialise, and as the grants were coming to an end, they were quick to offer a cancellation after my complaints. A poor service, that has left me out of pocket and still no home car charger installed. BP pulse have no resolution or any form of apology to offer. I certainly cannot recommend BP pulse.”

Posted 2 years ago

“I have ordered the charger a month ago but no news so far. All my emails have been ignored. Now I am worried I will lose the government grant if the charger is not installed by 31.03.22.”

Posted 2 years ago

“Still waiting for my home charge point at home bought the car in September it took them 6 months to come and do the wiring but no charger point they said they are waiting for them. So I'm now going into my 7 month of owning the car with no charging point at home. No update from BP pulse on this no email no phone calls. Non existent customer service. They asked for my V5 doc 3 times as they couldn't find it. Totally inept never again. I give the car back in 2.5 years I wonder be leasing electric ever again.”

Posted 2 years ago

“I have credit on my account but app not working customer service terrible, email says you have to wait up to 4 days for a reply!!!”

Posted 2 years ago

“Your pulse stations should have instruction and advice like dont tap on the card reader more than once and how to use steps for firstimers.”

Posted 2 years ago

“The app does not work on the machine I just tried to use. I spoke to two customer service people neither appeared to know anything. The first told me that the machine was old with no Id number and gave me a number which did not work the second person told me I could not use the app on this machine.”

Posted 2 years ago

“I would have given 0 stars if possible. Application made at the beginning of January along with payment. No contact for a month, I was then booked in for an appointment on 21 March, now received an email saying they are sorry I have chosen to cancel my application, I havent!!!”

Posted 2 years ago

“I am still trying to get BP to contact me and confirm that they have all the information that I sent them- I have installed the cable underground and fitted a new fuse box at great expense. Sent them photos. All done to their spec. All they need to do is to supply and fit the BP pulse charger. Time is fast running out for the grant. I have called customer service lots - they say someone will get back to me - never happens. Same with all the e-mails sent. Absolutely disgusted with their service. Maybe I should use a different supplier!”

Posted 2 years ago

“A truly awful company. We've had our unit installed at home for 6 months and it simply does not work. You cannot get to talk to anyone useful. If you do they say they will "send an email". Whoppie do. I've done that and had no meaningful reply. If you do get a reply it's for a basic question which, when answered then gets ignored. Charger is useless. Charges slower than a 13A plug in charger. Time schedules are a joke. Says it's disconnected when it's charging. Worst decision ever. I'd give them zero stars if it were possible.”

Posted 2 years ago

“Customer after sales service has been very disappointing. My home charger unit has stopped working and after being advised to perform a hard reset the fault remains. The unit is still under warranty but despite numerous calls to the helpline and emails over a 2 week period BP Pulse have totally failed to return our calls or arrange for an engineer to visit despite numerous promises to that effect.”

Posted 2 years ago

“awful company, i waited 11 months for my charging point. I was asked over and over the same questions and was never given details to formally complain AWFUL!”

Posted 2 years ago

“Terrible service, no response for weeks and then when I requested they cancel as they had done nothing they want to charge me £150! Obviously this is their business model. Take lots of £150's and do nothing. Scam from such a large company”

Posted 2 years ago

“Absolute poor service from bp pulse haven’t taken too much on with Polar network should’ve just stuck to their own bp pulse customer Service is diabolical people that talk to you on the phone haven’t got a clue what they’re doing always have to go back to the supervisor put you on hold for a long period of time and come back with nothing like you already know half the people work at home can’t hear what they’re saying with loads of background noise or kids screaming or people arguing with their partners most of them you never get anything done by the worst electric suppliers for EV drivers in the country if I was going to recommend any company be Pod Point brilliant Customer Service low rate for EV chargers repeat post absolute rip-off Plus half the chargers do not work that’s why I’ll give it a one out of 10”

Posted 2 years ago

“App does not work for example it says not plugged in it is, impossible to schedule charging or charge now, impossible to log in, loses passwords Charger keeps needing draining and reinstalling COMPLETELY UNRELIABLE”

Posted 2 years ago

“I keep getting fobbed off with my installation. I had to have the drive dug up for new cabling so I fully understand the initial delay but three weeks ago they agreed that within 10 working days I would have a date, it didn't happen and now they are saying I am in the queue with the sub contractor.”

Posted 2 years ago

“As a dumb home charger it is fine but as a smart charger it is totaly useless, timed charging is virtually impossible, the app is useless, on the app store it says it was last updated 3 years ago! I have had my unit replaced 3 times and still it does not communicate properly with the app. When I complained in person at an EV Show last September I was told that they had a whole team working on the app, to which I said, well what do they do all day, drink coffee? I would certainly not recommend your home charging units to anybody.”

Posted 2 years ago

“Phone app impossible to access and no support available. Even their email bounces back!”

Posted 2 years ago

“I applied for a home charger at the beginning of January. I had one email on 7th January saying my application would be reviewed. Despite emails and 3 telephone calls I cannot get any response beyond the receptionist saying they would email a supervisor. Despite promises of a call back I have had no response. I would not recommend a BP homecharger to anybody.”

Posted 2 years ago

“Home charger faulty from day one left to charge at public stations at 3x the price . 2 weeks till replaced and offered no backup service other than yous their public units and at pay as you go prices”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,401 reviews