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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“125 days (4.5 months), to complete a warranty repair on home charge unit. Ignored, gaslighted and disbelieved by BP Pulse. Complaints team, via CEO took 3 months to act. Continual chasing required to get any response. Promises made by customer service and complaints team never delivered, meaning more chasing, stress and hassle. AVOID.”

Posted 1 year ago

“Simply appalling customer service; staffed by lovely people who have no idea about their company's products or how to resolve any issues arising. Matched with a home wall charger that is not fit for purpose = (for you) most probably one of the most frustrating and disappointing chapters in your motoring life. If you are thinking of BP Pulse, then reconsider. If you have an order with them, then cancel it, take the £150 hit and instead switch to a home charge supplier who know what they are doing instead (just Google home EV chargers). This will save you time, money, and your sanity in the longer term.”

Posted 1 year ago

“Really awful. Would recommend using other ports or companies. Swindon, Wilts is a nightmare for charging. Most stations are out of order and have been for a while . Or work for a week then brake again. The charging port at BP Garage, Coate Water only has 1 port and the other has been broken for atleast 2 months and not fixed .”

Posted 1 year ago

“Absolutely the worst customer service I have ever received, it’s now been over 7 weeks to get them to set up scheduled charging, they tell me the case is escalated! I have email the CEO Brian Looney, was told someone would get back to me in 48hours, it’s now 4 days, they employ foreign call centres to cut cost, once they have your money they are not interested in solving any issues that you have, avoid this company unless you are happy to be treated like something you stepped in 🤬”

Posted 1 year ago

“Opened up the app on my phone, to chech charger status before driving to it, app wouldn't load, it said they had sent me a verification email, which they hadn't, I tried to log in, but it wouldn't let me, so I called customer service (CS), lady said "have you tried deleting and reinstalling the app" I told her I hadn't, "oh well" she said, "the app has been down for a couple of days now! We are working on it though!" I said how do I charge my car, she said " just call us when you get to the charger!" If any of you have tried this process, it usually takes them 30-40 minutes to answer, it also means calling them to disconnect my cable from the charger, which can take another age for them to answer! Not good service”

Posted 1 year ago

“The question with this is what went right. Had the wall box installed approx 9 months ago via the Motorbility scheme. I have had to speak to customer services x3 times as the box was not communicating with the app and I was unable to override the set schedule. Each time the same answer, reboot and ‘I will pass it on to the tech team’. I contacted Motorbility re bad customer service. They contacted BP who then said they would get back to me within 5 days - which they did and then scheduled an engineer for 4 weeks ahead. An outsourced company arrived and replaced box and fuse box - great. Except the box will not communicate at all! I do not see how they got their 3.9 rating on this review site as all the ones I am reading give is a one star. To anyone who may be considering installing - DO NOT DO IT.”

Posted 1 year ago

“Awful customer service experience. I got a parking ticket at one of their points for charging my car for 82 minutes, confirmed by the invoice, when in their application it's clearly indicated that I can stay charging for up to 90 minutes. When I contacted customer service and emailed them as well, I was told it was not their problem, that it has nothing to do with them and that I have to take it with the parking company. What a joke!! I have a subscription account with BP pulse. I am cancelling the subscription.”

Posted 1 year ago

“I tried numerous times to get charging station to read my credit and debit cards but would not charge my car, and it charged me £30 a time for no charge at all. 20 days later still waiting on £180 to be refunded. why charge me for no connection? Thankfully fellow ev driver used his charge card for cash. and no i don't want a BP charge card as there are no bp pulse network where i live. why cant it be like insta volt where you just turn up?”

Posted 1 year ago

“I’m retired electrician solar installer . Haveing loads solar bmwi3 s I oldered came with free bmw solar smart charge switchable buy amps and 7.4 or 22 kw internally . Took these jokers 6 months to fit every excuse you can think of . Filly installed but there fitter dad than clue how to enable solar excess mode had it for . I clearly said that’s why want it and promised would suit solar only even bmw brochure part number and instructions confirm. Broke 14 months into 3 year warranty . Againnjokers took months even though told them I’m electrician and needs replacing . I’d just finally got kit add ons to make excess solar only . I got 3 normal chargers so was amazed fitted std no solar smart charger was promised like for like month s hell mum dying bp pulse ignore lied and wher joke . I sent them all proof not like bmw solar smart . I’d had fitted SolarEdge or zappi if I’d known myself . Solar excess mode half cost bp pulse unit . Was going take them court but sec broken back and unfortunantly i3 s write off . When off morthine im going after bo pulse mid selling . There unit is low tech nothing special and service worse company ever dealt with . Avoid all costs buy a better charger cheaper . I fitted zappi since and ohme pro to max solar excess and octopus agile tariffs to max”

Posted 1 year ago

“Slow. Plus charger trips power whenever it's wet, reported in Feb, it's now almost may and still haven't got a confirmed date for an engineer to call, following this error. Engineer was meant to come in early march but the appointment was cancelled by yourselves the day before with a promise to rearrange, and I'm still waiting, you don't answer the phone, or reply to emails. Shocking customer service.”

Posted 2 years ago

“Waiting over 2 months now for a home charge installation date. account manager does not call back when requested too after calling numerous times to chase my order and sending emails. Still waiting to date and been told it’s £150 cancellation charge if unhappy.”

Posted 2 years ago

“Terrible customer service, my car is stuck , tried to call them over an hour and a half on hold and no one answered, messaged them on twitter’s and still no reply and my car is still stuck!”

Posted 2 years ago

“BP Pulsr Home charger not working. Rang customer services who sent a document to reboot which i done twice and did not rectify the problem. I rang again and customer services asked me to complete a document with all the home charger information and advised someone would call within 48 hours to arrange an engineer appointment. No one called... Rang again today after the weekend to be told that it takes 10 working days for someone to call me back from the bookings department so not sure why I was advised by someone else above 48 hours and they had no idea how long I would have to wait for an appointment. Poor customer service - they are happy to get all the home charger installations booked in but if you have a problem once it's installed you will be waiting weeks to get it fixed!!”

Posted 2 years ago

“Dreadful product which has never worked on a schedule to benefit from lower energy tariff. We have received appalling customer service from Bp Pulse. We have patiently been waiting for almost two months for a response and have been told three times our concerns have been escalated. Bp pluse customer service appears to be in cardiac arrest - dead poor all round. Not a recommend provider!”

Posted 2 years ago

“Booked in before the 31st of March to make sure I was eligible for the £350 government insensitive, 6th of April comes and I get a call saying they are unable to fit my home charger as the tether could be a trip hazard! They canceled my order before I could even explain that I own the land they were talking about! Going to a Zappi charger now but without the £350 government cash back. Thanks BP, right when everyone is feeling the pinch a low blow has been delivered! Dont bother with these time wasters.”

Posted 2 years ago

“Very slow in responding and giving excuses on 10 March 2022 " we are still waiting for feedback from the DNO (Distribution Network Operators; the company responsible for your incoming electricity supply to your meter) regarding approval of your application", yet approval was granted on 28 February. As a result missed the OZEV grant which expired on 31 March.”

Posted 2 years ago

“Reported an issue with my charger that the app saying I'm not connected to the charger and not being able to get schedule to work on the 4/03/22 but I can see my costs for charging was told someone would contact regarding this heard nothing after a week so did a review and was told I was a priority week later phoned yet again as I had heard nothing I was then asked to give them 48 hrs to sort this out nothing happened yet again phoned yet again on the 22/03/22 and was told that 30 minutes before my phone call my case had been assigned I did get an email later that day it's now the 30/03/22 and I'm no further forward and no communication it makes me think that you are unable to resolve this issue or unwilling feel that it is time for you a full refund as this is not fit for purpose.”

Posted 2 years ago

“Awful customer service. Charger already playing up four days after install.”

Posted 2 years ago

“I have order a BP pulse home charger in November 2021 They came in 1st of March 2022 to install, however they did not have the unit in stock and told me i would be getting one in two weeks. now is the 29th of March and i have not received any message or contact about the unit and it still has not yet been installed. I do not recommend BP pulse at all. they are selling an item that they do not have in stock and they still do not know when they will have it”

Posted 2 years ago

“I have made an application to install EV charger and it was rejected. Company is not willing to install the EV Charging Unit for thoese who live in terrace house. Shameful discrimination. Despite provided all safety requirements for pedestrian the company has rejected the application. Those who do not have private parking cannot have electric vehicles while Government is shouting for fully electrification on automobile. How that is possible if Companies like BPpulse is not willing to install EV charger to those who do not have private parking. Lancashire County Council has installed trunking for pedestrian safety see picture attached despite this bppulse is not willing to install ev charger.”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,401 reviews