Simply appalling customer service; staffed by lovely people who have no idea about their company's products or how to resolve any issues arising. Matched with a home wall charger that is not fit for purpose = (for you) most probably one of the most frustrating and disappointing chapters in your motoring life. If you are thinking of BP Pulse, then reconsider. If you have an order with them, then cancel it, take the £150 hit and instead switch to a home charge supplier who know what they are doing instead (just Google home EV chargers). This will save you time, money, and your sanity in the longer term.