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bp pulse Reviews

3.9 Rating 4,406 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,406 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy a home charger. After 3 years you have no warranty another 3 months and the charger caught fire. Polar are not bothered but now you have to fund another charger and cable. No sorry this shouldn't happen just out of warranty not our problem.”

Posted 2 years ago

“Really helpful in resolving charging issue remotely. Able to reboot system and said they could set up the charger to work remotely, even if reboot failed to deal with frozen screen on control panel. Thank you!”

Posted 2 years ago

“They take the time to help you until the issue is resolved,”

Posted 2 years ago

“Had great experience this morning with BP Pulse Milton Keynes customer service. Nathan Raffle was really knowledgeable and helpful. He explained to me what was missing on my application, waited for me to send updated pictures. He also advised me how to find easily charge points around me in case I am away from home, this is priceless information so I feel he went beyond to assist me. You should be proud of having such an efficient member of staff in your BP Pulse team. Thanks again for all your great help and support!”

Posted 2 years ago

“I called customer services because I didn't receive my membership card, lady over the phone was really helpful, straightaway she had escalated to the correct team to resolve the issue within 30mins she called me back to confirm my app is active now and the new card been dispatched thanks.”

Posted 2 years ago

“Over the past 10 days have been having a frustrating period being unable to reset my password. Must have spoken with at least 6 if not more customer service personnel to resolve the problem without success. Today spoke with Mehreen Khalid who was a breath of fresh air. Excellent listener, gave clear and precise instructions. Got a result.”

Posted 2 years ago

“All answered speedily and efficiently. Really good service thank yiu”

Posted 2 years ago

“Device has not been working for some months according to online reports. Location RG75UP. Called CS reset again, called again tried remotely still error 8c. Tried both different plugs one gave 7.5 charge, called CS would not waive the 90 minute rule. Hang on your devices are not working correctly I signed up and almost out of charge and nearest charge station 10 miles away. Very poor service, not a good look.”

Posted 2 years ago

“I had recently a problem where I couldn't start charging my KIA e-Niro2 and Anzaila was extremely helpful & professional. She managed to resolve my problem in no time. She also advised me how I should use the BP pulse charging points in the future, and how to get the most of my subscription. Highly recommended!”

Posted 2 years ago

“Spoke to Nathan Raffle at the Homecharge Team concerning my problems with the BP HomeCharge (BP Chargemaster). I had previously asked for help by email from other quarters without being able to speak to a real person (other than an algorithm hiding behind the BP brand). I await the results of his intervention but it was nice to talk, be understood and be treated with empathy. BP needs more people like Nathan as he did a lot to restore some of the faith in this organisation. I must admit that reading the largely negative reviews of such a large successful company made me think that I should cut and run! Thank you Nathan, I await to hear from you with a follow-up conversation.”

Posted 2 years ago

“FAO: Anzaila Ahmed Was very prompt with picking up the phone to assisting with the charging machine. Did not recognise my card which was annoying (2nd time) but she resolved the issue within 5 mins. Thank you!”

Posted 2 years ago

“The charging point was not reading my card, I called the helpline & they set up the station remotely so I was able to charge my EV, this is the second time I have got amazing service from the staff!!!”

Posted 2 years ago

“Tessa, helped answer all of my questions in relation to my new account, she even checked the charging points I use and found they where both not working and raised tickets for them to be fixed - thankyou Tessa yiu are a credit to BP Pulse”

Posted 2 years ago

“Tessa helped me straight away of which many calls her colleagues couldn't resolve - a huge asset to the company thank you”

Posted 2 years ago

“Anzaila Ahmed was very helpful.”

Posted 2 years ago

“My issue with direct debit payments hopefully resolved. I have cancelled DD with’Polar’ and will set up new with BpP as soon as app lets me. Thanks for prompt help. Philip Talmey”

Posted 2 years ago

“Extremely happy”

Posted 2 years ago

“Terrible company to deal with after many phone calls and emails over a period of 6 weeks + still do not have a card to operate charging points”

Posted 2 years ago

“Very helpful chap”

Posted 2 years ago

“I had a problem with my charger and I may still have problem with my charger but BP. Pause is working with me to resolve this matter I am more than happy to recommend their products”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,406 reviews