Spoke to Nathan Raffle at the Homecharge Team concerning my problems with the BP HomeCharge (BP Chargemaster). I had previously asked for help by email from other quarters without being able to speak to a real person (other than an algorithm hiding behind the BP brand). I await the results of his intervention but it was nice to talk, be understood and be treated with empathy. BP needs more people like Nathan as he did a lot to restore some of the faith in this organisation. I must admit that reading the largely negative reviews of such a large successful company made me think that I should cut and run! Thank you Nathan, I await to hear from you with a follow-up conversation.