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bp pulse Reviews

3.9 Rating 4,406 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,406 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is rubbish. I have had more trouble with the BP Pulse Homecharger than any other aspect of switching to an EV. They have one man installing all chargers for the whole of Scotland ( at the time of my installation June 2021. The radio signal that controls the timed charging is totally unreliable in my area despite being told repeatedly by BP that its fine. I am unable to change the electricity tariff in the web version or on the older phone version of the app meaning that the figures given for cost of charge are inaccurate. Multiple calls to BP Pulse over the last 6 months.... improvements virtually none.”

Posted 2 years ago

“The service is excellent but bp pulse still owed me some money to be refunded. It was the time I first register with bp pulse. Once I called and I spoke to a man and he told me when I received my membership card I will get my refund. Until now I had not received my refund. By then I used to drive HYUNDAI IONIQ Registration, CE71JYT.”

Posted 2 years ago

“I couldn’t connect to the share point and called and spoke to a wonderful lady, she explained what I needed to do and waited whilst I set up an account and then organised for the charging to start. Amazing service, thanks so much”

Posted 2 years ago

“Absolutely terrible company. Been trying to get the chargemaster unit commissioned for 15 months! Can never get through to the right person. always passed from pillar to post. Just tyring to get a refund now. Don't be tempted to use them because of the BP name.”

Posted 2 years ago

“never ever recommend this company they are not responding , they are never answer phone, they ask you a lot of question, every time the come back to you with new and new question. i will never recommend those people or this company. they are a time waster they take you 1 year to install the charge master they are never on time they are respond email after 3 months customer service just rubbish they are let you down , they are very professional in wasting time”

Posted 2 years ago

“,I am extremely disappointed with this service. I have problems almost every time I try to use BP pulse to charge my BMW i3. The charging point either is out of service or busy. The prices have risen steeply recently. There are 2 charging points nearby only and they are never available. This is a great discouragement to use electric vehicles. Today, yet again, has been an extremely exhausting attempt at charging my car. I added £40 to my credit with BP Pulse. I then waited 40 minutes for a car to stop its charge at point 24151. The other point was also unavailable. Eventually I attempted a charge through the app. It did not work and stopped during safety checks. It could not detect my vehicle. I tried to charge as a guest, with my credit card. The same happened. I then called the helpline and waited another 10 minutes under bucketing rain, while still fiddling with the machine, mobile phone and credit card. Eventually someone answered the phone. They tried from their end 3 times. The same thing happened. I connected and reconnected the car every time. The machine would not detect it. I was told it was because it was wet. Then he did a system reset. Still the same result. Over 1 hour later and here I am, charging the car at an ESB charging point. There is nothing wrong with the car. There is definitely something wrong with your charging point. My nerves are now frazzled and I have a long journey to make. Not good. I'd like to understand how your services and availability can be this bad and scarce. I'd like an apology and some gesture of goodwill. I am extremely disappointed with your company and expected a service that is user friendly and available. There is absolutely no point getting an electric car if this is the way forward. Appalling and traumatic to say the least. I look forward to hearing from you.”

Posted 2 years ago

“Worse company that I have seen in my life No respect to customer Delay Ignore all complaining No way to talk to higher that reception No one from their staff can do anything , just send email and sit and wait till they can deal with it We are family with motobility car , ignored us for more than month and still waiting for them Not able to complain They can’t keep their promises They don’t have any answer to your complaint”

Posted 2 years ago

“Homecharge units are a joke. These people never remedy any issues, the best you can get is a replacement with another faulty unit. They have no idea why their own units do NOT work as 'Smart' chargers. Sub contracted 'engineers' are just meter installers and they can do nothing to fix problems. The problem with these units is very obviously the signal from the server to the individual units hence the 'scheduling' app does not work......I can gather that so why cant BP ??”

Posted 2 years ago

“Called customer service at a charging station. They explained the position regarding a car overstaying clearly. Then rebooted the machine and stayed on the phone line to ensure I was charging successfully before ending the call.”

Posted 2 years ago

“Spoke to Tobias who resolved an issue with an inactive charge point showing an error message. He restarted the charge point twice remotely to get it working again and was even able to select the connector type and input my details so I didn’t have to do anything. He explained things clearly and calmly and resolved the situation quickly for me.”

Posted 2 years ago

“Do not use this company. Avoid like coronavirus. Took 9 months and multiple costs to me to before they installed a charger which broke down within 2 days. It has now taken over 3 weeks for them to send out an electrician to be told he does not have the part he needs and won’t get any until the new year. This will be way over 5 weeks”

Posted 2 years ago

“The charger is unusable if you want any control over it whatsoever. The SmartCharge app is terrible. You're supposed to be able to set up schedules to take advantage of cheaper electricity yet this does not work. You're supposed to be able to choose the charging speed, again this does not work. To top it all it reports it's not plugged in yet on the same screen says it's charging. As for the customer service, you just can't get an answer. Currently costing me £4 to charge my car instead of just 25p because we can't schedule it. I have to set an alarm to switch the unit on after midnight by the mains switch. Wish I'd never had this piece of junk installed.”

Posted 2 years ago

“It took a long time for installation, due to my electrics at home needing to be upgraded. System is definitely worth waiting for. The guy who fitted the system was exceptional! He addressed my concerns, went about his work with minimal interruption, demonstrated how to use the equipment and made sure I was completely satisfied before leaving. Great service!! Thank you!!”

Posted 2 years ago

“Jason was very helpful”

Posted 2 years ago

“There was a problem connecting and it was resolved over the phone. Great, quick, friendly service. Thanks”

Posted 2 years ago

“It was great to speak to Tessa who assisted me with resolving my enquiry. After many phone calls and emails. With no response regarding this matter. Tessa resolved the matter very professional and polite Thank you again Tessa Clark”

Posted 2 years ago

“Ordered my Pulse home EV and was contacted by a extremely, helpful and professional CSA Asly Mohammed. Explained everything and helped me through the process. She’s amazing! Thank you Pulse.”

Posted 2 years ago

“Great customer service felt supported regardless of the outcome. Thank you”

Posted 2 years ago

“The staff that attended to me was very helpful and patient”

Posted 2 years ago

“DO NOT USE BP AS A HOME CHARGER If I could give 0 stars I would. Absolutely disgusting customer service. My issue is still unresolved even after requesting contact from team leaders or the complaints department. Abysmal.”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,406 reviews