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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tobias gave excellent customer service. He was friendly and efficient. I called as I had left my BP pulse card at home and was unable to charge my vehicle at a local supermarket without it. Always a brilliant service. The best company by far for professional service and they always do their best to be as fast as possible. I’ve only ever once been unable to get through but generally a pick up within 1-5 minutes.Thats not too long at all to speak to someone to send a command to the charging unit to start.”

Posted 4 months ago

“My charging issue quickly resolved over phone by helpful and efficient service agent.”

Posted 10 months ago

“Found a bp charger (actually 6 chargers) that wasnt on the charger map at hilton hotel in gateshead. Rang customer service for help to connect to it. Fantastic help and guidance got me connected quickly!”

Posted 1 year ago

“Very polite and efficient over the phone. Issue resolved quickly”

Posted 1 year ago

“I have got stuck a couple of times at the charging point I use regularly when commuting, once because my charger cable would not release and most recently when the charging point didn’t start charging for some reason. In both occasions I called the number and I received prompt help. The operators have been polite, the call was answered promptly and the problem was resolved within a minute. Feel confident to charge my car there. Thank you BP pulse team!”

Posted 1 year ago

“It was great help.”

Posted 1 year ago

“Excellent service, keep up the good work. Many thanks Brian.”

Posted 1 year ago

“Great customer service for problem solving an offer on my account and couldn't have been more helpful. Genuinely cared about resolving the issue.”

Posted 1 year ago

“Amazing customer service. Reset the unit which then sorted my issue. I have made a few calls to BP pulse in the recent months and the team have always been extremely helpful and sorted any problems quickly. Fabulous service”

Posted 2 years ago

“Very lovely & friendly person& also helpful to solve your issues.”

Posted 2 years ago

“Excellent service from JDS Electrical who fitted our BP Chargemaster.”

Posted 2 years ago

“Spoke to an agent called Qaseem raja and he was very very helpful and understanding towards my situation. Inwas really panicking and he made me calm and helped by trying to rectify the problem on the spot whilst i was on the phone and then helped me find another station where i could go and charge my electric vehicle. What an awesome dude. THANK YOU”

Posted 2 years ago

“After a very frustrating 6 weeks of the App not working with the Home Charger, BP Pulse eventually replaced the Wall Charger. I was then allocated a Senior Technical Support Engineer, Shalim Miah, who over a number of days evaluated my schedule issues, downloaded some software and firmware updates and tested different settings. Some telephone discussions took place out of hours, in the evening, and his dedication to solving my problems was rewarded with a satisfactory conclusion. I’m very happy with my Charger, albeit there needed some persistence in getting it to work correctly”

Posted 2 years ago

“Great customer service. I had roblem starting a charge with BPpUlse card. Spoke to Qaseem Raja in customer services; charge started remotely. Great support. Thank you.”

Posted 2 years ago

“Having had some issues with tracking data due to digital coverage, Shalim Miah was brilliant in helping e get it sorted, more than once.”

Posted 2 years ago

“Great service, extremely helpful”

Posted 2 years ago

“Good service well done”

Posted 2 years ago

“Had to call BP pulse today for assistance- I couldnt get a charging ststion to work. A minute or so on the phone and the issue was resolved.”

Posted 2 years ago

“Richard was very professional and such a lovely man who installed our charger . He explained everything in full and the installation was really quick and exceptionally neat and tidy . Highly recommend!”

Posted 2 years ago

“Jordan came to the house today (29-3-22) to fit my charge point for my new car I got. He was so nice very polite very knowledgeable and happy to help. He took his time to go through and show me everything and answered any of my silly questions. He worked neatly and would always understand when I needed to get by him to let our dogs out. I would highly recommend Jordan and would like to thank him again for all the help he gave me.”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,401 reviews