Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service.. No one picks up customer service phone. No order confirmation. For a moment I was afraid that my order would not be shipped!”

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Posted 5 years ago

“Watch isn’t working properly. Shocked to discover I have to pay postage to return it. Disappointed”

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Posted 5 years ago

“Given that this company has gone into administration I'm not sure why they are asking for a review! watch was returned for a refund which cant be processed now.”

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Posted 5 years ago

“I lost my earrings and had insurance. When i attending the store the customer service man told me the earrings were no longer available. I had to replace them with something else. I went online an found the earring which i then placed an order. I spoke with Saadi in the wembley store whom granted me to insurance the earrings. The man in the store lied about the closing time on New years eve when i called then lied about the earrings being out of stock. Not sure if i shall return to the store in the near future. I have spoken with customer service on the phone whom stated they will investigate the matter but not sure of the outcome of my complaint.”

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Posted 5 years ago

“Slow to get it shipped”

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Posted 5 years ago

“Sadly they don't offer a refund, so if the item isn't liked or wanted you can't get your money back. This is archiac customer service. The service I recieved on instore was good and professionsal, shame about the outdated policy.”

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Posted 5 years ago

“do not look good”

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Posted 5 years ago

Thank you for your review. We are sorry to hear that you are not happy with your purchase. Please do contact our Customer Services team if you would like to discuss this further.

Posted 5 years ago

“Service was great, unfortunately will be returning product as not as described.”

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Posted 5 years ago

Thank you for taking the time to leave a review. We are sorry to hear that your purchase was not as describe. We will certainly make sure that it looked into further.

Posted 5 years ago

“Great products, disappointing service. I ordered an amber necklace as part of an order which I wanted to collect whilst visiting the UK on a trip back from my usual home abroad. I received an email the following day to say it wasn't actually available - permanently out of stock - and I would be issued a refund. I contacted customer services to ask whether a similar item was in stock, as my time available for collection of the posted item was small. It was not, but I was told it would be available three days later and to let them know if I would like to order this and I would be sent a code for free delivery. So far so good. I replied to say that I would like to do this - and never heard any more. So no pendant (which I needed for an outfit to match an existing pair of Chapelle earrings), and no idea whether if I order anything again for someone to bring over for me whether it is actually going to be available after I have paid for it. Not impressed. Sad, as they have beautiful products.”

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Posted 5 years ago

Thank you for taking the time to leave a reply. We're very sorry to hear of your experience. One of our team members has emailed you so we can resolve this for you.

Posted 5 years ago

“Disappointed with delivery service and item arrived damaged so wouldn’t order over internet again - will only buy from store”

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Posted 5 years ago

Thank you for taking the time to leave a review. We are sorry to hear that your item arrived damaged. We will certainly refund this for and pass on your comments to the relevant team.

Posted 5 years ago

“Item being returned as did not resemble the internet photo”

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Posted 5 years ago

Thank you for taking the time out to leave a review. We are sorry to hear that the item is not what you expected. Please do return your order and we will get this resolved for you.

Posted 5 years ago

“I ordered an ice watch for my partner. I then waited three days for my item to arrive only to be sent an e-mail informing me that the watch that I had chosen and paid for in full was actually not in stock. I was asked if I wanted to chose another watch from the collection. There was no other watches in the collection that were the same price. I had no choice but to choose another that was more expensive and told that I would have to pay the difference. This I thought was very distasteful and inconvenient. The process was stressful and the staff quite abrupt.”

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Posted 5 years ago

Thank you for taking the time out to leave a review. We are sorry to hear about your experience and appreciate you letting us know. We will certainly feed this back.

Posted 5 years ago

“Products were great, what they don’t say is that 48 hour tracked means nothing as it took a week and a half! They have to order in from other stores. I emailed to query why I was having to wait and that’s the response I got. Didn’t refund my postage though and it’s not on their website. Won’t use them again”

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Posted 6 years ago

“Not been delivered in time...!! Just wasted extra delivery charge !!!”

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Posted 6 years ago

“Fast delivery of my casio edifice watch. But got a little disappointed when I unpacked it. looked like it had been opened before. There was no shape getting film protection either on glass or strap, lacking labels on the strap that can watch various video on the internet. But hurts to have to send it back.”

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Posted 6 years ago

Good afternoon, Unfortunately if the item is purchased from our site then we may have to receive this is from one of our stores and will meant the tags will no longer be present with the item, not all our suppliers provide us with watches that have the film over the bracelet. We do however look forward to receiving your return and thank you for taking the time to review our services. Kind regards, Chapelle Jewellery.

Posted 6 years ago

“I still haven't received a shipping confirmation for an order I placed on the 14/1. I emailed on the 18/1 querying this and have not yet received a reply to that email. I do not know the whereabouts of my order.”

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Posted 6 years ago

Good afternoon, I am sorry to hear that you have not received a response to your email sent 18th January. I can confirm details regarding your overseas shipment have now been emailed to you. Kind regards, Chapelle Jewellery.

Posted 6 years ago

“Watch has failed to arrive as of today the 22nd of January 2018.”

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Posted 6 years ago

Hello David, I can confirm this has now been resolved with my colleague. Kind regards, Chapelle Jewellery.

Posted 6 years ago

“Had to wait longer than expected for delivery I paid for 48 hour has to wait 5 days for my order”

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Posted 6 years ago

“Very nice but clasp keeps undoing will have to take it back and see if it's just faulty as looks lovely and would like to keep it”

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Posted 6 years ago

“Not impressed with the service at all the products purchased are excellent and great price but it's the lack of knowing when the item was being dispatched no info on courier or who was delivering it and I sent an email to customer service and to this date still haven't heard from anyone. Although I now have received them but I do appreciate it's a busy time of the year but not having the basics worry's consumers if whether there items are going to arrive safely.”

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Posted 6 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews