Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhelpful services staff, watch purchased send without guarantee card, as well as paid for brand new item and have been send ex-display one. No compensation or apology whatsoever. Avoid at any cost. Yes - you might get a bargain but on what cost.”

Helpful Report

Posted 6 years ago

“Every birthday, Christmas & excuse I can get I go to Chapelle to purchase gifts & for myself also. I got a ring last Christmas from my Mother & had to return it twice as a diamond appeared missing / on its side. A couple of weeks ago I went to pick it up & to my horror the 9ct gold ring which cost over £300 had no hallmark inside. The lovely assistant explained it had fell through the net at the assay office. This now means in the new year I have to return for. 3rd time with the ring for it to be sent away again. Very disappointed bring and inconvient running back & fire. I had ordered another ring which also has came but it’s too small only just a few weeks back from online but I will now have to pay another deposit for a new order and try to refund this one. There’s quite a few others I’d like to try but having to pay a deposit for them all isn’t a great system I find. I am hoping someway faith is restored in Chapelle.”

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Posted 6 years ago

“I ordered what I assumed were Canadian Ice Diamonds as per the web site. Upon receipt they were not branded in any way to reflect Canadian ice diamonds and they also had no certification of authenticity. Very poor.”

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Posted 6 years ago

Good afternoon, All our Canadian Ice jewellery has now been re-branded due to the company who supplied this brand has also been re-named and taken over by another business. They no longer are supplied with the certificate. Kind regards, Connor.

Posted 6 years ago

“Goods were as expected but paid for gift wrapping and but arrived unwrapped Received an apology and my wrapping charge refunded but nothing for the inconvenience My wife loves the jewellery, a token gift voucher would have been nice and would have definitely been spent Again the product itself is great and delivery was fairly quick it’s just the missed wrapping that disappointed”

Helpful Report

Posted 6 years ago

“Sold me a Sekonda gents watch via ebay, the stainless steel strap was tight, and extended as far as it could go, normally i have to take 2 links out, so i asked for 2 links and was fobbed off!! he said in email to contact Sekonda uk..as a professional who successfully handled high ticket vehicles in a previous life .. to me this attitude was a totally wrong way to conduct business, a satisfied and happy buyer is all important to any business whether one's selling SEKONDA or ROLEX..sekonda may be more accurate!!!”

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Posted 6 years ago

“Received a set of earrings however when opening box was only 1 earring so was unable to give as a gift really disappinted”

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Posted 6 years ago

“The product that I ordered wasn't in stock and had to be ordered in from a store, I was emailed and informed of this but when I called to enquire when my purchase would be despatched the lady I spoke to was rather arrogant and despite having the order for over a week couldn't actually say when it would be despatched. I think I'd rather use a big chain in future.”

Helpful Report

Posted 6 years ago

“The item I ordered was supposed to be dispatched in 1-2 days, or if it was going to take longer, then I should have had an email letting me know. After a week of waiting, and no contact, I emailed Chapelle jewellery to find out where my watch was, but got no reply. A day or two later, I submitted a query via their website asking them to let me know when the item would be dispatched or refund me the money (which incidentally, was taken as soon as I had placed my order). I eventually received an email from Royal Mail, after about 9 days, letting me know that my watch would be delivered by them the following day. Love the watch. Terrible customer service.”

Helpful Report

Posted 6 years ago

Good afternoon, I am so sorry to hear of your recent experience, I can see that my Colleague Connor was in touch on the 6th November, to confirm your delay of when the item will be in touch. We also have delivery and returns information on the website to notify our customers of potential delays. Kind regards, Connor.

Posted 6 years ago

“I ordered a birthday present on 30/10/17 and asked for 24-48 hr delivery. After I have ordered and paid for the item I was email to state that the item was not in stock and would not arrive at head office until 08/11/17 which was 4 days past the birthday date that I had wanted the gift for. If the item was not in stock it should have stated so on the website, it was eventually after several emails delivered to me on 08/11/17. I will not use Chapelle again as it took over a week to get the item that I ordered in the belief that it would arrive within 48 hrs- you are prompted on ordering which delivery option you want. Amazon or John Lewis for me I am afraid - unless I am reassured they get there stock management sorted out? Thanks. Sam Barnes”

Helpful Report

Posted 6 years ago

Good morning, I am so sorry to hear of your recent experience, all our items on the website are stock that is available within the whole of the company so as you can imagine we wouldn't be able to hold all those lines here at our head office. We do have information on delivery and returns on our website notifying our customers of the potential delays on items. Kind regards, Chapelle Jewellery.

Posted 6 years ago

“The necklace is perfect...it’s a replacement for one I lost. Processing and delivery time is very poor. At time of purchase it stated 48hrs. In fact it took well over a week to arrive. Sorry but don’t think I’d buy with them again.”

Helpful Report

Posted 6 years ago

“Disappointing, one item out of stock even though it was shown as available on line and payment was taken. Other item took a week to arrive”

Helpful Report

Posted 6 years ago

“I decided upon a watch as a gift for a dear friend and found it available at chapelle online, I phoned my local store who didnt stock it but offered to get it transferred in, this offer I accepted as it meant I could view the watch before purchase. It duly arrived the following week and I made the 40 mile round trip to collect it, but it was not in its presentation box!! The assistant rang the sending store who said it was missed (why you would send a watch without the presentation box I dont know) and would be sent on the following week's delivery....so I waited another week...still no box! I finally gave up and ordered online...so much easier!! But even that wasn't to plan, the web clearly states a dispatch email would be sent (so i knew when to expect delivery) this didnt happen and i ended up collecting from the sorting office. This was my first and sad to say my last experience of shopping with Chapelle,... I just don't need the hassle!!”

Helpful Report

Posted 6 years ago

“Paid for special next day delivery (before 1pm) but they only used the recorded delivery service which is cheaper price.therefore the item was not delivered by 1pm which I had paid for.very angry and disappoint”

Helpful Report

Posted 6 years ago

Good afternoon, I am so sorry that your parcel wasn't shipped out to you using Special Delivery. I can see however that the item has been received and signed for by yourself. I have refunded your postage as a gesture of goodwill and would like to apologise for the inconvenience this may have caused. I can assure you that this will be passed onto the relevant department to ensure that this does not happen again in the future. Kind regards, Chapelle Jewellery.

Posted 6 years ago

“Lack of communication when I asked as to when I could expect my item to be posted. No one returned my question as to when my item would be posted until after 48hrs. And even then you only informed eBay as to why there was lack of communication. Not good enough.”

Helpful Report

Posted 6 years ago

We are so sorry to hear you feel this way. I can see from your order that you messaged Saturday morning, however as our offices are open Monday-Friday 9am to 5pm we didn't receive the message until Monday morning when we responded. Again we are sorry to hear we didn't meet your expectations on this occasion. All the best, Chapelle Jewellery

Posted 6 years ago

“Ordered a watch, was then sent an email to tell me the website had messed up and the watch was out of stock. Phoned up and was told as soon as it was back in stock it would be shipped out and the company would pay for next day delivery. The package was not upgraded to next day delivery messing up my plans for a birthday present. I was then told the package was not upgraded to next day delivery. I do not reccomend”

Helpful Report

Posted 7 years ago

Good morning Molly, Thank you for taking the time to leave a review, I am so sorry to hear of the problems you have outlined. I do believe that my colleague has replied to your email confirming that the item may have been delivered to a neighbour. Although we aim to post out all items within two working days, once the item has left our head office it is out of our control and in the hands of Royal Mail. If we can be of any further assistance then please do not hesitate to contact customer services. Kind regards, Chapelle Jewellery.

Posted 6 years ago

“I Recived an email telling me they had all been sold, and none to be had, so ordered an alternative precent elsewhere and what happened, yes my watch arrived, so have now got 2 watches, not happy, and no good sending back as she likes both, so double the expenses”

Helpful Report

Posted 7 years ago

I am sorry if our email caused any confusion. When your order was received by us, we also received an email from you asking to notify you when the item was back in stock. As you had already made a purchase we thought you were intending to purchase another one and at this point we had unfortunately sold out. This is why we messaged you to say that we had no more stock available but that your original order has been dispatched. If you would like to return the watch to us then we can of course issue you with a refund so long as the watch is in its brand new unworn condition. We can also refund you the return postage costs as a gesture of goodwill if you do decide to return it to us. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Sadly, the watch I bought looked as though it had been returned, fixed (badly) and resold..However, the communication with them the quick and efficient return made up for it and I would use them again”

Helpful Report

Posted 7 years ago

Good morning, I am so sorry to hear about your recent purchase from us here at Chapelle, I would just like to assure you that all of our items are supplied from the manufacturer in an unworn brand condition, I will of course raise this with our stock admin team to ensure that our items are thoroughly check before being dispatched. Kind regards, Connor.

Posted 7 years ago

“I placed my order on 30 December 2016, the money was debited from my account on 3 January but I didn't receive my goods until 11 January. It was a birthday present for my sister and when I called to chase up the order on 6 January I was advised it had not yet been dispatched, as an apology I was refunded the £3.50 postage, I was also assured the goods would be with me on Tuesday 10 January unfortunately they didn't arrive until Wednesday 11 January.”

Helpful Report

Posted 7 years ago

Good morning, I am so sorry to hear that the present wasn't received in time. I believe my colleague refunded your postage costs as a gesture of goodwill. I can also see that we upgraded the delivery to Royal Mail Special Delivery. I do apologise that Royal Mail did not get this to you by 1pm on the 10th as promised as this is unfortunately out of our control once the item has left our offices. If you have any further enquiries then please do not hesitate to get back in touch with our Customer Services department. Kind regards, Chapelle Jewellery

Posted 7 years ago

“The item arrived faulty. I have emailed my concerns but am still.awaiting a response.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear this. I'm afraid we don't seem to have received any emails from you so could you please contact customer services at customerservices@chapelle.co.uk or call 0115 9400500 & one of our team will do all they can to help? We do apologise for any inconvenience. Kind regards.

Posted 7 years ago

“It DOES NOT WORK, I left for several hours at his watch to sunlight but the battery or battery does not charge, unfortunately I threw the return forms, I have the impression that the watch has a serious defect fabbrica.In waiting for solutions also because the cost is not light.”

Helpful Report

Posted 7 years ago

Hi there, I'm really sorry to hear this. We do check all our watches before dispatch. It is probably because the watch was stored in darkness so it just needs a very strong initial charge - after this it will charge through normal wear. As it is winter, if you pop it under a bright lamp for up to 24 hours this should be sufficient. Casio give some more info here: http://bit.ly/2g5GJKA but please contact us if you need further assistance. Kind regards.

Posted 7 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews