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Chapelle Jewellery Reviews

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

Company Reviews

Product Reviews

4.7

Based on 2,826 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0115 9400 500

Email:

customerservices@chapelle.co.uk

Location:

The Jewellery Outlet Ltd, PO Box 7549

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

14

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a lovely Seiko watch from them at their shop at McArthur Glen outlet in Mansfield whilst on holiday in the locality. Nice staff and very helpful. The watch needed to have a a couple links removed from the strap which was done by the staff in the shop. After returning to our holiday accommodation I was wearing the watch and the strap fell apart. I just managed to catch the watch before it fell to the ground. Returned the watch to the shop, ( a significant inconvenience and 30 mile round trip) to be told it would need to go to the workshop or they would give me a full refund. I opted for the watch to be sent to the workshop and then upon its return to be posted out to my home address. This was supposed to take a week. Despite me leaving all my contact detail, nobody contacted me to give any update. The watch showed up today after nearly three weeks. The repair of rejoining the strap has been completely botched. The strap will not fit as another link has obviously been removed….. not what the workshop was told to do. In addition the strap has been fitted the wrong way round so the clasp fitting faces away from you. Not how a Seiko strap clasp should be. I will be taking the watch to be adjusted by professionals in my home town at my own expense, or I might consider returning it. I will never set foot in a Chapelle jewellers again and will be advising all my friends and family of this particular mess. If zero stars could be awarded thats exactly what they would have got. My advice? Shop somewhere else.”

Posted 11 months ago

“Amazing Customer Service from start to finish. Fab items/Fast delivery/Great communications/Would highly recommend. 5* + for everything thank you 😊”

Posted 2 years ago

“This is the second one I bought as the first one broke. I'm hoping the new one will be ok as I really love it.”

Posted 3 years ago

“Excellent quality jewellery at a very competitive price. Delivery was very quick and I have been delighted with my purchases.”

Posted 3 years ago

“Excellent jewellery, but what has happened to your stores?”

Posted 3 years ago

“Very poor service.. No one picks up customer service phone. No order confirmation. For a moment I was afraid that my order would not be shipped!”

Posted 3 years ago

“Great service”

Posted 3 years ago

“Easy to choose my watch at a good price.Delivery was fast. Very satisfied with everything.”

Posted 3 years ago

“Very happy with the watch I purchased. I would definitely recommend this company.”

Posted 3 years ago

“Very happy with my watch, speedy delivery and good customer service”

Posted 3 years ago

“No issues at all. Ordered 2 pieces and they were too small. Sent them back with out issue. Reordered a bigger size.”

Posted 3 years ago

“Watch isn’t working properly. Shocked to discover I have to pay postage to return it. Disappointed”

Posted 3 years ago

“Really happy with man bracelet good quality and fast delivery.”

Posted 3 years ago

“Received item very quickly. Looks lovely and excellent quality.”

Posted 3 years ago

“I was impressed that they stocked the Citizen Eco Drive watch that I had been searching high and low for and at such reasonable price too.”

Posted 3 years ago

“Fast delivery and good customer support. Product (Seiko watch) priced very competitively. Thank you.”

Posted 3 years ago

“Nice items, very efficient customer service”

Posted 3 years ago

“Hi got the watch and only lasted a few hours and then the strap come apart. Very disappointed in this!!”

Posted 3 years ago

“Wonderful customer service. Rapid and friendly replies to my email queries and free watch bracelet alteration. Made the whole process of buying a watch online effortless and a great price too! I would certainly use Chapelle again.”

Posted 3 years ago

“Absolutely outstanding company and I wouldn't shop any where else..first class service and super fast delivery..the watch I purchased was cheapest one around.”

Posted 3 years ago

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Chapelle Jewellery is rated 4.7 based on 2,826 reviews