Chapelle Jewellery Reviews

4.7 Rating 2,826 Reviews
94 %
of reviewers recommend Chapelle Jewellery
4.7
Based on 2,826 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Chapelle Jewellery Reviews
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Phone:

0115 9400 500

Email:

customerservices@chapelle.co.uk

Location:

The Jewellery Outlet Ltd, PO Box 7549

Bought a lovely Seiko watch from them at their shop at McArthur Glen outlet in Mansfield whilst on holiday in the locality. Nice staff and very helpful. The watch needed to have a a couple links removed from the strap which was done by the staff in the shop. After returning to our holiday accommodation I was wearing the watch and the strap fell apart. I just managed to catch the watch before it fell to the ground. Returned the watch to the shop, ( a significant inconvenience and 30 mile round trip) to be told it would need to go to the workshop or they would give me a full refund. I opted for the watch to be sent to the workshop and then upon its return to be posted out to my home address. This was supposed to take a week. Despite me leaving all my contact detail, nobody contacted me to give any update. The watch showed up today after nearly three weeks. The repair of rejoining the strap has been completely botched. The strap will not fit as another link has obviously been removed….. not what the workshop was told to do. In addition the strap has been fitted the wrong way round so the clasp fitting faces away from you. Not how a Seiko strap clasp should be. I will be taking the watch to be adjusted by professionals in my home town at my own expense, or I might consider returning it. I will never set foot in a Chapelle jewellers again and will be advising all my friends and family of this particular mess. If zero stars could be awarded thats exactly what they would have got. My advice? Shop somewhere else.
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Posted 11 months ago
Amazing Customer Service from start to finish. Fab items/Fast delivery/Great communications/Would highly recommend. 5* + for everything thank you 😊
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Posted 2 years ago
This is the second one I bought as the first one broke. I'm hoping the new one will be ok as I really love it.
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Posted 3 years ago
Excellent quality jewellery at a very competitive price. Delivery was very quick and I have been delighted with my purchases.
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Posted 3 years ago
Excellent jewellery, but what has happened to your stores?
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Posted 3 years ago
Very poor service.. No one picks up customer service phone. No order confirmation. For a moment I was afraid that my order would not be shipped!
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Posted 3 years ago
Great service
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Posted 3 years ago
Easy to choose my watch at a good price.Delivery was fast. Very satisfied with everything.
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Posted 3 years ago
Very happy with the watch I purchased. I would definitely recommend this company.
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Posted 3 years ago
Very happy with my watch, speedy delivery and good customer service
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Posted 3 years ago
No issues at all. Ordered 2 pieces and they were too small. Sent them back with out issue. Reordered a bigger size.
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Posted 3 years ago
Watch isn’t working properly. Shocked to discover I have to pay postage to return it. Disappointed
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Posted 3 years ago
Really happy with man bracelet good quality and fast delivery.
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Posted 3 years ago
Received item very quickly. Looks lovely and excellent quality.
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Posted 3 years ago
I was impressed that they stocked the Citizen Eco Drive watch that I had been searching high and low for and at such reasonable price too.
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Posted 3 years ago
Fast delivery and good customer support. Product (Seiko watch) priced very competitively. Thank you.
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Posted 3 years ago
Nice items, very efficient customer service
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Posted 3 years ago
Hi got the watch and only lasted a few hours and then the strap come apart. Very disappointed in this!!
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Posted 3 years ago
Wonderful customer service. Rapid and friendly replies to my email queries and free watch bracelet alteration. Made the whole process of buying a watch online effortless and a great price too! I would certainly use Chapelle again.
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Posted 3 years ago
Absolutely outstanding company and I wouldn't shop any where else..first class service and super fast delivery..the watch I purchased was cheapest one around.
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Posted 3 years ago
Chapelle Jewellery is rated 4.7 based on 2,826 reviews