I lost my earrings and had insurance. When i attending the store the customer service man told me the earrings were no longer available. I had to replace them with something else. I went online an found the earring which i then placed an order. I spoke with Saadi in the wembley store whom granted me to insurance the earrings. The man in the store lied about the closing time on New years eve when i called then lied about the earrings being out of stock. Not sure if i shall return to the store in the near future. I have spoken with customer service on the phone whom stated they will investigate the matter but not sure of the outcome of my complaint.