Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ring was beautiful however the stone was very loose.”

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Posted 5 years ago

“Delivery received in Denmark in 7 days. OK. Difficult to verify, that the watch is neither radiocontrolled nor powered by a solar cell.”

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Posted 5 years ago

“I do love chapelle jewellery however a few items Iv had to return a number of times - doubting the quality. However with a friendly service I stilll continue to visit!”

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Posted 5 years ago

“Ordered a watch not in stock immediately but kept informed and sent out when back in stock”

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Posted 5 years ago

“I’m still waiting for my item”

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Posted 5 years ago

“Ordered a gold chain with initial but returned it as I found the chain was very slim and would break easily. Quick refund through PayPal. I think it’s better to actually see what you’re buying as opposed to a website.”

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Posted 5 years ago

“Lovely bracelet and good quality. Only let down with the purchase was that the website stated that it was in stock but it wasn't. I had to wait just over a week longer for it which wasn't ideal as it was a gift required for a specific date. They did email me about the delay and again when it was sent. It would have been nice to receive a good will gesture of free postage or a discount on another order because of the delay. That said, I would still use Chapplle again but would put my order in way in advance.”

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Posted 5 years ago

“Really bad service. From the delays, to the misspelled name, to the delivery in a pastic bag and not working customer service phone number, i should give a rating of ZERO. The only reason I am giving a rate of 3 is that, luckily your company has a brilliant lady in customer service. Joanna went above and beyond to try and fix a pretty messed up situation. Her calm, professional way was very much appreciated. So thank Joanna and the good will gesture you should send me for such abismal service, please give your lovely employee.”

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Posted 5 years ago

“The 9ct gold earing were a bit disapointing very very small stone and not as vivid in colour as advertised”

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Posted 5 years ago

Thank you for taking the time to leave a review. We're sorry to hear of your disappointment and will certainly pass your comments on.

Posted 5 years ago

“Decent service but the product felt cheap”

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Posted 5 years ago

Thank you for taking the time to leave a review. We are very sorry to hear this but we have certainly taken your comments on board.

Posted 5 years ago

“Item arrived as described and on time, however I paid for gift wrapping and didn't get it”

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Posted 5 years ago

Thank you for taking the time to leave a review. We're very sorry that your order was not gift wrapped and we will of course refund the gift wrap charge for you.

Posted 5 years ago

“Paid for 24 hour delivery, was delivered after 72 hours”

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Posted 5 years ago

Thank you for taking the time to leave a review. We are disappointed to hear this and can only apologise. Please do contact our Customer Services team if you would like to discuss this further.

Posted 5 years ago

“The ordering was easy and when the bracelet did arrive it was lovely. However having paid for 48 hr tracking get an e.mail the day it should have arrived to say it would be another week. As it was a wedding present I needed it by a certain day and was assured I would be notified when it was despatched. I didn't get the notification had to e.mail again. However it did arrive on time and was lovely. Customer service just needs tweeking a bit.”

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Posted 5 years ago

“Disappointed really. This was a gift for my newborn granddaughter. The response was good and craftsmanship was good as well. However they spelt the name wrong. It was spelt Esme should have been Esmé as II put on the order form.”

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Posted 5 years ago

Thank you for taking the time to leave a review. We are very sorry that your order was not put through correctly. We have sent you an email in regards to this.

Posted 5 years ago

“I ordered black pearl earrings on line then was told they were out of order but would be dispatched the following week. . As I particularly wanted these earrings I did not cancel the order but was a bit annoyed as I had paid extra for the express delivery.”

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Posted 5 years ago

Thank you for taking the time out to leave a review. When there is a delay with your order, you will be contacted as soon as possible, usually within one working day, with further details and an amended timescale. However, we do apologise for the disappointment and inconvenience this caused.

Posted 5 years ago

“Chapelle jewellers not me happy still waiting for my money”

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Posted 5 years ago

We're sorry to hear that you have still not received your refund. We have looked into this further for you and can confirm that it is still being processed and can take up to 7 days. This is stated on the back on the Returns Form. Kind regards Chapelle Jewellery

Posted 5 years ago

“the necklace is very thin and had a knot in it and took ages to undo.so was not very impressed”

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Posted 6 years ago

“Very fast delivery, an easy website to navigate. However I have to say I was disappointed with my purchase. The online photo really enhanced the diamonds and the reality was somewhat disappointing. Had I seen the earrings in store I would not have purchased but I cannot return as they are a pierced item.”

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Posted 6 years ago

“Good value for money, but the delivery service is a nightmare. They don’t tell you that ‘next day delivery’ option may take about a week and they do not notify you once the item is dispatch or if there are any delays delivering the item.”

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Posted 6 years ago

“Very happy with the purchase process was very smooth. Less happy with the purchase, wonderful how a zoomed in photo can give you unrealistic expectation. So for me case of once bitten, twice shy”

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Posted 6 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews