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Chapelle Jewellery Reviews

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

Company Reviews

Product Reviews

4.7

Based on 2,826 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had first purchased these earrings in the Springfield outlet in Spalding, lincs. at the end of June/beginning of July 16. They were extremely nice, the emeralds bright and evenly set. So much so they caught our eye as we walked past the window. However on returning to Florida My girlfriends car was broken into and they were stolen. So to make her feel better I went ahead and ordered these online, identical sku number, in theory identical earrings. Sadly the emeralds were dull and set in an irregular fashion and not at all the quality of the first set I purchased from you. I guess because I'm now purchasing it from America, and no one knew I had previously purchased the identical earrings from you, that I might not have known any difference. As it was, both my girlfriend and I were disappointed at such a difference in quality. Thanks, Toby Stanford, TobyStanford@hotmail.com”

Posted 7 years ago

Hi Toby, I'm sorry to hear that you are unhappy with these earrings. There will always be some variance with gemstones as emerald is a natural stone so this is not due to a deliberate difference between our website and stores. We would, however, never want a customer to be disappointed so please could you contact us at customerservices@chapelle.co.uk so we can look into this further for you? Kind regards.

Posted 7 years ago

“Disappointed to receive a new watch with a flat battery, which I needed to replace at my own expense. Also, it took several days to get a purchase confirmation - with most online retailers, such confirmations are near-instantaneous and automatic. The watch itself is fine, entirely as expected (dead battery notwithstanding)”

Posted 7 years ago

I'm really sorry to hear the watch you purchased from us was not working on its arrival. We do check that all watches are working before we send them so I am sorry to hear this is the case. We do provide a one year battery guarantee on all of our watches and would have been happy to advise further but unfortunately we do not appear to have received any contact from you regarding the problem. If you encounter any other issues with your watch, please do not hesitate to get in touch at customerservices@chapelle.co.uk and one of our team will be more than happy to help you.

Posted 7 years ago

I am very sorry to hear that your watch battery was flat when arrived. We do check them prior to dispatch, however as some of our watches are end of line or last season styles they do occasionally stop during transit. This is why we guarantee all of our watches for the first year. You can either send it back to us to replace the battery for you free of charge or present us with a receipt and we will refund you. Please ensure it is changed by an authorised stockist to ensure your warranty remains valid. I am also sorry that you did not receive your order notification. There was a problem with our system for your order. I have notified our technical team. Thank you for making us aware. Kind regards.

Posted 7 years ago

“Item was described as unisex but upon albeit prompt delivery, it was a ladies sized watch.”

Posted 7 years ago

I'm sorry to hear you didn't like the watch. Casio describe this watch as a unisex design, although it is less chunky than some of their watches. This is we why provide dimensions under product details. If you would like us to look into chunkier alternatives for you then please get in touch as we would be happy to help. Kind regards.

Posted 7 years ago

“pffffff ffff”

Posted 7 years ago

“Good morning I just received my recent order from you Ice watch ola purple unisex 2015 I am happy to keep the watch you have sent but it isn't the one I ordered. You have sent me chamallow purple unisex 2014 ice watch. Can you give me your guarantee that if I place another order this will not happen again Thanks Kerry Mullen”

Posted 8 years ago

Hi Kerry, I am very sorry to hear that you have received the wrong watch. I have looked into this for you and can see that there was an error which is now being rectified. However, I can confirm that we do have the correct watch, ICE.PE.U.S.15 rather than ICE.CW.PE.U.S.14 available. I have put one aside for you. Can you confirm whether you would prefer to return the one you have and exchange it for the correct watch (we will of course refund your return postage costs) or order the correct one as well and keep the one you have? Please let me know which you prefer. Kind regards, Gabrielle

Posted 8 years ago

“Received the watch in good time but the link on the strap broke after 3 weeks of wearing.”

Posted 8 years ago

Thank you for your feedback and I am sorry to hear that the strap has broken. Although the straps aren't covered by the manufacturer's warranty we would be happy to take a look at the watch and advise on a solution. Please email customerservices@chapelle.co.uk and the team will be happy to help.

Posted 8 years ago

“online transaction was fine. instore they were unwilling to help overly they said it was out of stock at their store and had lots of stock available but not where it was located.”

Posted 8 years ago

I'm really sorry to hear about your experience in store but I'm glad we could help online. Please could you email customerservices@chapelle.co.uk with further details so we can look into this further for you? Kind regards, Gabby

Posted 8 years ago

“Customer service apologised that Royal Mail had failed to deliver and refunded the delivery fee and said it would arrive the next day. It arrived several days later and nobody from the company contacted me again, responded to my second email or my PayPal complaint. Very poor.”

Posted 8 years ago

“Didn't deliver on time. Sent to wrong address. Didn't reply to email.”

Posted 8 years ago

On looking into this I can see that there was an unfortunate mix-up with your order, and it was sent via standard rather than special delivery as the special delivery tracking reference was given to the wrong order. A member of our customer services team did reply to your email immediately, apologising for the delay and refunding your postage costs as you had paid extra for special delivery, and has also contacted you since explaining the situation and I am very sorry if you did not receive these. Once again, I would like to apologise for this mistake and for any inconvenience caused by the additional delay. Kind regards, Gabby

Posted 8 years ago

“Very disappointed with delivery they state next day with special delivery but in fact took 3 days. Queried it and it's was ordered over weekend but that should be stated on the site at point of ordering/delivery that next can't be achieved if ordered on a Saturday /Sunday because they use post office. Either change services or alter info on website.”

Posted 8 years ago

I'm sorry you felt that we misled you on the delivery timescale, as this would never be our intention. We do state on our delivery page that we use Royal Mail for our deliveries and unfortunately as they don't do collections at weekends your order was dispatched on the next working day. I'm glad you like the earrings but once again, I'm sorry the late arrival of the earrings meant you didn't receive them in time to give as a gift. Kind regards, Claire

Posted 8 years ago

“Watch slowed by half hour after one day out of packaging. Will probably require new battery or replacement watch”

Posted 8 years ago

I believe you have just spoken to one of my colleagues. We do guarantee all our watch batteries for one year from purchase so please do return it and we will be happy to replace the battery free of charge and refund your postage. We are extremely sorry for any inconvenience and we are eager to rectify it for you as soon as possible. Kind regards, Gabby

Posted 8 years ago

“Could we not just get a new battery fitted and send you the receipt for refund?”

Posted 8 years ago

“I appreciate that but this purchase was supposed to be as an apology for an absolutely inexcusable experience I had in your Hatfield store in 2013. The voucher I was spending was an apology for that. Now I would never shop in chapelle ever again. The manager of Hatfield at the time was horrible and I sincerely hope we no longer works for the company as he was the rudest person I've ever been served by in retail.”

Posted 8 years ago

“Item wasn't delivered on correct day, tracking number given was for someone else's order, card was charged twice for delivery by mistake. The order I placed was to use a voucher that I had been given by customer services as compensation for a terrible experience in store! This experience didn't exactly redeem it!”

Posted 8 years ago

I am extremely sorry for your unfortunate experience, as is my colleague. I know she did notice the mistake in your phone order & rectify it within minutes but I appreciate that this should not have happened. I am also sorry that Royal Mail were slightly delayed in delivering your parcel and you were initially given the wrong tracking reference. I would like to assure you that these are all very unusual occurrences and I do apologise once again for what happened. Kind regards, Gabby

Posted 8 years ago

“Item wasn't delivered on correct day, tracking number given was for someone else's order, card was charged twice for delivery by mistake. The order I placed was to use a voucher that I had been given by customer services as compensation for a terrible experience in store! This experience didn't exactly redeem it!”

Posted 8 years ago

Service rating :I am extremely sorry for your unfortunate experience, as is my colleague. I know she did notice the mistake in your phone order & rectify it within minutes but I appreciate that this should not have happened. I am also sorry that Royal Mail were slightly delayed in delivering your parcel and you were initially given the wrong tracking reference. I would like to assure you that these are all very unusual occurrences and I do apologise once again for what happened. Kind regards, Gabby

Posted 8 years ago

“Thanks, but as I said it was no longer available, and the person knew which bracelet they were getting, do nothing could be done on this occasion.”

Posted 8 years ago

“Shipping and service was excellent but product was faulty. Remains to be seen how this is resolved”

Posted 8 years ago

Thank you for your feedback. I am pleased to hear you were happy with the shipping and service but sorry to hear the item has developed a fault. I cannot see any correspondence from you regarding the situation you outline in your feedback; if you would like to return the watch to us for assessment with details of the fault we will resolve this for you as quickly as possible. Please do contact customerservices@chapelle.co.uk with any further queries. Kind regards Sarah

Posted 8 years ago

“Website does not provide enough details - size of gem. Very disappointed in the overall size of the ring when it arrived.”

Posted 9 years ago

Thank you for your feedback and I am sorry to hear you are disappointed with the item and with your experience of shopping online with Chapelle. We do appreciate it can be difficult to get an understanding of the size of an item from a photograph and we are working through adding dimensions to our product lines; unfortunately the item you ordered hasn't been amended yet. We also offer a 21 day return policy for items ordered online for this reason as you cannot touch and feel the item before you purchase it. Please feel free to return the item for a refund or contact us and we will be happy to try and source a more suitable alternative. Kind regards Sarah

Posted 8 years ago

“The earings came they were too small”

Posted 9 years ago

I am sorry to hear that you thought the earrings you purchased were too small. The dimensions are included on the item listing in the details table as we appreciated it is hard to get an idea of the size if you haven't seen the item. If you would like to return them for a refund or exchange then please do. Kind regards Sarah

Posted 8 years ago

“Watch was dispatched and arrived quickly, however postage was very expensive especially as I had to return the watch. Worked out to be £15 wasted on postage. Can get the same secure delivery from other companies for free. This would stop me from ordering from you in the future.”

Posted 9 years ago

Thank you for your feedback. We return the item cost and initial postage out to the customer if you return it because you have changed your mind. Unfortunately if we were to refund the postage of the item back to us when you have changed your mind about the item, we wouldn't be able to offer at least 30% off the RRP on all products all year round. Do contact us if you have any other queries. Kind regards Sarah

Posted 8 years ago

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Chapelle Jewellery is rated 4.7 based on 2,826 reviews