Great products, disappointing service. I ordered an amber necklace as part of an order which I wanted to collect whilst visiting the UK on a trip back from my usual home abroad. I received an email the following day to say it wasn't actually available - permanently out of stock - and I would be issued a refund. I contacted customer services to ask whether a similar item was in stock, as my time available for collection of the posted item was small. It was not, but I was told it would be available three days later and to let them know if I would like to order this and I would be sent a code for free delivery. So far so good. I replied to say that I would like to do this - and never heard any more. So no pendant (which I needed for an outfit to match an existing pair of Chapelle earrings), and no idea whether if I order anything again for someone to bring over for me whether it is actually going to be available after I have paid for it. Not impressed. Sad, as they have beautiful products.