“We found all the products we wanted on this website and they kept us completely informed about when the products would be available and delivered - and stuck to it. Perfect!”
“Rapid efficient service. My light looks wonderful and the crystal droplets were expertly packaged to prevent damage in transport. I'm very happy and would definitely recommend Castlegate Lights.”
“I found the website to be extremely accessible and easy to filter and navigate, and the ordering process was smooth. I was communicated with from ordering to despatch and delivery; being notified to the hour of when the delivery would be made.The light fittings were delivered exactly when Castlegatelights said they would be, and were extremely well packaged. And to top it all, we love the light fittings. Excellent service.”
“Colin at Castlegate knew his products; I felt comfortable that I was dealing with a person who would care about his customer - unlike some other lighting websites I visited. I wouldn't hesitate to recommend Castlegate and Colin. Everything arrived on the date promised - the only missing item followed the following day.
I'm extremely happy.”
“I chose Castlegatelights after reading other purchasers' positive reviews. I found their website very easy to navigate and clear. My order was dispatched promptly and I was kept informed as to its progress. It arrived quickly and was well packed. I would definitely recommend Castlegatelights and will use them again in future.”
“Would recommend. Castlegate lights also supply free bulbs with each order which was good. We ordered from a competitor first time round and whilst they price matched they didn't supply bulbs. Every little helps eh.”
“We found Castlegate Lights on the web where their selection was immense and prices very competitive. We ordered 2 matching lights and had to wait just a little longer for them to be in stock but their communication was good and friendly too. They arrived when promised and were superbly wrapped. We're delighted with the lights and the customer service that went with it. I will buy from them again and can recommend them without reservation.”
“My second purchase from Castlegate Lights. I was very impressed with the product quality, speed of delivery and excellent communication on my first purchase but the high standard was not maintained this time. Good communications ( I was informed of a lengthy delivery time and kept informed) but the product, while of good quality, was not as described in the on-line catalogue following a design modification by the manufacturer (chrome suspension rods had been replaced with electrical flex). I was politely offered a full refund but refused any price reduction. Having waited so long for the lights I decided to purchase chrome rods and pay my electrician to re-wire and fit them at a cost of £40. In view of the mis-description I feel that some compensation to help with my additional costs would have been appropriate.”
