“the website was down for days so couldn't order online however ordering through the phone was a delightful and easy experience. the lady was extremely helpful and my order arrived on time too. what could go wrong? order arrived, bulbs missing, parts missing...don't like to play the blame game as I appreciate mistakes can happen. just wish there was a quality process in place ensuring my order had everything included from the outset.”
“I have bought a lot on line recently from lots of different suppliers. Castlegate's service was excellent. Kept me up to date with where my order was and used a great courier service which not only let me know when they'd make a delivery but also let me change the delivery if necessary. The lights were all well packed and best of all came with the required light bulbs so I didn't have to faff about working out which were best. The lights I ordered are just gorgeous too! Thank you Catlegate for getting it right.”
“I was fed up with the dreary light in my north facing kitchen. The light I chose certainly cheered it up , lovely and bright and although it has energy saving lamps they are greatly improved so there is no waiting period before you can see anything. Service from Castlegate Lights was helpful friendly and efficient and although delivery was delayed for a day I was well informed by e-mail and everything was well packaged. Will I use this company again.....certainly and recommend to friends. Oh yes and the price was good too”
“I placed an order for 5 lights of which the company were having problems with getting one of matching three that I wanted. However they persevered and finally my order was fulfilled. What I appreciated most about this whole experience was that I was kept informed of progress on a regular basis and not left wondering if I would ever receive them. Thank you to everyone involved, keep up the great service.”
“I had a vey positive experience with castlegate lighting. the Boda light I ordered came very quickly, very well packaged and at a reasonable price. the range at castlegate is very extensive, so much better than local shops. there was a small problem with some of the screws sent with the light, I made a quick phone call to castlegate and they were straight onto the supplier and the new screws were sent within a matter of days, with an apology. I would definitely use them again.”
“This light looks awesome when fitted. The next day delivery from Castlegate was top notch when other firms were estimating a 6week wait.
Many Thanks Castlegate Lights!”
“I found the website easy to use & was very impressed with the packaging & delivery service. Lights are well made & look lovely, will certainly use this company again.”
“We recently purchased a floor lamp and the whole experience was brilliant! I rang with a query and the staff were extremely friendly and helpful. The lamp arrived the NEXT day, very well packed and protected. We are delighted with the product and would not hesitate to recommend this company unreservedly.”
